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Senior Network Engineer

1 month ago

Wyomissing, Pennsylvania, United States Customers Bank Full time

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Who is Customers Bank?

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster.

Focused on you: We provide every customer with a single point of contact. A dedicated team member who's committed to meeting your needs today and tomorrow.

On the leading edge: We're innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we're a partner you can trust.

What you'll do:

  • Order, configure, deploy and manage Meraki home and Office devices.
  • Cisco Umbrella administration and DNS Filtering issue resolution.
  • Block/Shuns of Ips and FQDNs on all edge security devices which includes Palo Alto's, FMC/FTD's, legacy ASA's, and Datacenter Meraki Mx450/250.
  • Cisco ISE administration related to authentication of end user devices/printers/ATM/security/video, and TACACS.
  • Wireless Lan Controller Administration for all Wireless Access Point solutions and maintenance/IOS upgrades. Serve as escalation point for Help Desk and Deskside teams on client wireless issues.
  • Order, configure, deploy, and manage/troubleshoot all facets of Branch/Backoffice network equipment. includes: ISR Routers, Switches, Wireless Access Points, UPS, Telepresence, and IP Telephony
  • Telco / Circuit Carrier and 3rd party wiring vendor management and coordination for Move/Add/Install
  • Coordination with NOC team responding to alerts via on-call schedule.
  • Vulnerability management in accordance with Security Operations metrics
  • Cisco smart licensing server oversight.
  • Knowledge of Cisco SD-WAN, especially related to deployment, is desired.
  • Cross-functional Collaboration: Work closely with IT, Security, and DevOps teams to identify, troubleshoot, and resolve network-related issues.
  • Documentation and Reporting: Maintain detailed documentation of network configurations, changes, and performance metrics. Prepare reports on network status, incidents, and improvements.

What do you need?

  • 5+ years of experience in network engineering with a focus on routing and switching, performance monitoring, and wireless technologies.
  • Excellent problem-solving, communication, and teamwork skills.
  • Bachelor's degree in Computer Science is a plus.

Technology Skills:

  • Deep technical expertise in Cisco Routing/Switching, Cisco VPN/Firewalls, and wireless networking.
  • Strong understanding of network protocols (TCP/IP, DNS, HTTP/HTTPS), Cisco SD-WAN.
  • Experience with network diagnostics, troubleshooting, and analytics tools.
  • Knowledge of automation and scripting languages (e.g., Python) for network tasks.
  • Certifications in networking or security (e.g., CCNA, CCNP, CWNA, CISSP) are highly desirable.

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide "reasonable accommodations", upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.

Diversity Statement:

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us Let's take on tomorrow.

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