Customer Care Trainer

4 weeks ago

Minneapolis, Minnesota, United States Agiliti Full time

Job Description:
POSITION SUMMARY

The Customer Care Trainer plays a pivotal role in enhancing the performance of the customer care team through training creation and delivery. The trainer manages and delivers training for new hire and existing customer care agents and coaches them on how to deliver an exceptional customer service experience by ensuring team members are knowledgeable about Agiliti and their role with the company. The trainer is responsible for converting department documentation into training-ready material to be used for both onsite and remote training delivery.


PRIMARY Objectives AND RESPONSIBILITIES
  • Create and implement training programs for new hires and ongoing training for existing staff.
  • Oversee the planning and delivery of training for new hires through orienting, training, and coaching.
  • Ensure that employees understand product knowledge, company policies, system processes, and customer service protocols.
  • Assists in ensuring department resources and process documentation are kept up to date and relevant by identifying common customer queries or issues and suggesting process improvements.
  • In conjunction with customer care managers and supervisors, evaluates the effectiveness of training programs and modifies as necessary.
  • Partners with product, solutions, and other departments to identify and prepare for changes impacting the customer care organization.
  • Ensures that the customer care team they train has excellent communication, problem solving and professional etiquette skills for achieving customer satisfaction.
  • Serves as a subject matter expert for the customer care organization.
  • Creates reports on training activities and results for management review.
  • Perform other responsibilities as defined and requested by your direct manager.
Qualifications
  • 4-year degree is preferred, or 4 years of equivalent professional work experience in similar/related role required.
  • Experience in training development and/or delivery is strongly preferred, with additional certification in business leadership, eLearning software, or adult education and training is a plus.
  • Knowledge of customer service teams and systems working in a contact center and/or back-office environment preferred.
  • Possess a strong work ethic and team player mentality - demonstrated ability to work independently and as a team to reach mutual team goals.
  • Excellent oral and written communications skills are required.
  • Able to work collaboratively across departments and various levels.
  • Ability to maintain confidentiality.
  • Strong teaching and mentoring abilities. Excellent oral, written, and interpersonal communication skills.
  • Functional knowledge of Microsoft Office tools with strong MS Powerpoint (or equivalent) preferred.
  • Healthcareindustryknowledgepreferred.
  • Knowledge and experience of company products and services is a plus.
  • Ability to work a flexible work schedule in support of business needs is a plus.
  • Position requires flexibility for up to 20% travel

Knowledge, skills and abilities
  • Strong Communication Skills: Ability to communicate effectively in both verbal and written formats. Attentive to the needs of the team and responds quickly and competently to requests. Uses customer-oriented verbal and written etiquette to gather information.
  • Business Savvy: Easily identifies reasons for problems and can find effective solutions. Capable of facilitating discussions between individuals with differing perspectives. Committed to meeting quality standards. Solves complex problems by gathering and analyzing information and evaluating options. Exhibits thorough knowledge of team processes.
  • Product Knowledge: Solid knowledge of all relevant Agiliti products and solutions to explain product features and benefits, including competitive products. Understands the market, the customer and competition; applies independent judgment to recommend products and solutions for a given customer's situation.
  • Organization Skills: Ability to balance multiple priorities, objectives, and customer obligations in afast-pacedandever-changingenvironment. Plan and organize work to meet changing priorities and deadlines. Applies time management skills critical to success. Perform highly detailed work on multiple concurrent tasks, work with constant interruptions.
  • Relationship Building and Influence Ability to interact effectively and diplomatically in all areas of employee relations, always projecting a professional image in keeping with the company's goals and objectives while exercising the highest degree of confidentiality. Establish and maintain cooperative working relationships with those contacted in the course of work.
  • Strategic Vision: Ability to conceptualize and express a strong vision of the goals and strategy for the organization. Understands company's vision and mission linked to direct application of methods and plans to accomplish sales strategy. Implements strategy and leads team members to accomplish objective.
  • Computer skills: Entire MS Suite, Customer Relationship Management Software, and order management systems.

"This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all the details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department and the company."

It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws.In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti's investigation of such reports.

You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination.

Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including: health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, and wellness programs.

Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law.

If you require assistance with your application, please contact



Primary Job Location:
Corporate MN

Additional Locations (if applicable):
Hays KS Branch

Job Title:
Customer Care Trainer

Company:

Agiliti


Location City:
Eden Prairie

Location State:
Minnesota

We are proud to be an EEO/AA Employer/Vet/Disabled. We maintain a drug-free workplace and perform pre-employment background and drug testing.

  • Customer Care Trainer

    4 weeks ago

    Minneapolis, Minnesota, United States Agiliti Full time

    Job Description:POSITION SUMMARYThe Customer Care Trainer plays a pivotal role in enhancing the performance of the customer care team through training creation and delivery. The trainer manages and delivers training for new hire and existing customer care agents and coaches them on how to deliver an exceptional customer service experience by ensuring team...

  • Customer Care Trainer

    1 month ago

    Minneapolis, Minnesota, United States Agiliti Full time

    Job Description:POSITION SUMMARYThe Customer Care Trainer plays a pivotal role in enhancing the performance of the customer care team through training creation and delivery. The trainer manages and delivers training for new hire and existing customer care agents and coaches them on how to deliver an exceptional customer service experience by ensuring team...

  • Tech Trainer Customer Service PT

    5 days ago

    Minneapolis, Minnesota, United States Sun Country Airlines Full time

    We're not your average airline. We're agile, resilient, and full of uncommon opportunity. Here, you can grow as part of an ambitious team that safely and collectively supports each other, our travelers, and our community. Together, we're making travel more attainable.With more than 40 years of Minnesota roots, we're a unique hybrid low-cost carrier offering...

  • Personal Fitness Trainer

    2 weeks ago

    Minneapolis, Minnesota, United States Studio ME Full time

    Our fitness studio is growing quickly, and we need a personal trainer to help our customers achieve their fitness goals. You'll be assessing our customers' fitness levels, creating personalized training routines, and ensuring they're utilizing equipment properly. This role requires outstanding customer service skills as well as a love for exercise and...

  • Athletic Trainer

    1 month ago

    Minneapolis, Minnesota, United States University of Minnesota Physicians Full time

    Why M Physicians? Regardless of role, we recognize that every member of our team is vital The Athletic Trainer interacts consistently with patients under the direction of a provider, authorized practitioner or RN and help to build and cultivate an environment of healing and education. We at M Physicians encourage an inviting, team-focused environment, where...

  • Athletic Trainer

    4 weeks ago

    Minneapolis, Minnesota, United States University of Minnesota Physicians Full time

    University of Minnesota Physicians (M Physicians) is a non-profit organization seeking driven individuals in both clinical and non-clinical areas to help transform health and medicine. Headquartered in Minneapolis, our organization employs more than 1,200 physicians, 300 advanced practice providers and 2,200 health professionals and staff throughout...

  • Athletic Trainer

    4 weeks ago

    Minneapolis, Minnesota, United States University of Minnesota Physicians Full time

    Why M Physicians? Regardless of role, we recognize that every member of our team is vital The Athletic Trainer interacts consistently with patients under the direction of a provider, authorized practitioner or RN and help to build and cultivate an environment of healing and education. We at M Physicians encourage an inviting, team-focused environment, where...

  • Athletic Trainer

    1 month ago

    Minneapolis, Minnesota, United States University of Minnesota Physicians Full time

    University of Minnesota Physicians (M Physicians) is a non-profit organization seeking driven individuals in both clinical and non-clinical areas to help transform health and medicine. Headquartered in Minneapolis, our organization employs more than 1,200 physicians, 300 advanced practice providers and 2,200 health professionals and staff throughout...

  • Athletic Trainer

    1 month ago

    Minneapolis, Minnesota, United States University of Minnesota Physicians Full time

    Why M Physicians? Regardless of role, we recognize that every member of our team is vital The Athletic Trainer interacts consistently with patients under the direction of a provider, authorized practitioner or RN and help to build and cultivate an environment of healing and education. We at M Physicians encourage an inviting, team-focused environment, where...

  • Athletic Trainer

    4 weeks ago

    Minneapolis, Minnesota, United States University of Minnesota Physicians Full time

    Why M Physicians? Regardless of role, we recognize that every member of our team is vital The Athletic Trainer interacts consistently with patients under the direction of a provider, authorized practitioner or RN and help to build and cultivate an environment of healing and education. We at M Physicians encourage an inviting, team-focused environment, where...

  • Athletic Trainer Outreach

    2 weeks ago

    Minneapolis, Minnesota, United States Allina Health Full time

    Number of Job Openings Available:1Date Posted:June 04, 2024Department: Orthopedic AdministrationShift:Day/Evening (United States of America)Shift Length:8 hour shiftHours Per Week:40Union Contract:Non-UnionWeekend Rotation: OccasionalJob Summary:Provides athletic training medical services for Macalester College along with some time working in the orthopedic...

  • Ophthalmic Trainer

    4 weeks ago

    Minneapolis, Minnesota, United States University of Minnesota Physicians Full time

    Why M Physicians? Our dedicated Eye Care team of Ophthalmologists, Optometrists, Orthoptists and Nurses, along with Certified Technicians and Assistants, provide next level diagnosis and treatment of disorders of the eye using state of the art technology. Our providers specialize in various ophthalmology and optometry subspecialties including Cornea and...

  • Ophthalmic Trainer

    1 month ago

    Minneapolis, Minnesota, United States University of Minnesota Physicians Full time

    Why M Physicians? Our dedicated Eye Care team of Ophthalmologists, Optometrists, Orthoptists and Nurses, along with Certified Technicians and Assistants, provide next level diagnosis and treatment of disorders of the eye using state of the art technology. Our providers specialize in various ophthalmology and optometry subspecialties including Cornea and...

  • Technical Trainer

    1 month ago

    Minneapolis, Minnesota, United States Trimble Inc. Full time

    Your Title: Technical TrainerJob Location: Remote - USAOur Department: Tech Training, Mobility Division, Transportation SectorWhat You Will DoThe Technical Trainer organizes and directs a wide range of training activities for new and existing Support employees. This position is responsible for training and certifying all new support team members. This...

  • Technical Trainer

    4 weeks ago

    Minneapolis, Minnesota, United States Trimble Inc. Full time

    Your Title: Technical TrainerJob Location: Remote - USAOur Department: Tech Training, Mobility Division, Transportation SectorWhat You Will DoThe Technical Trainer organizes and directs a wide range of training activities for new and existing Support employees. This position is responsible for training and certifying all new support team members. This...

  • Certified Athletic Trainer, @ UW-River Falls

    2 weeks ago

    Minneapolis, Minnesota, United States Twin Cities Orthopedics Full time

    Member of the University of Wisconsin River Falls Athletic Training Staff. UW-River Falls is a D3 school located in River Falls, WI roughly 30 minutes east of Minneapolis, MN. Provide athletic training services to varsity student-athletes at UW-River Falls including organization and administration of all aspects of the sports medicine program, injury...

  • Associate Clinical Trainer

    4 weeks ago

    Minneapolis, Minnesota, United States Inovalon, Inc. Full time

    Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their missions, healthcare improves. Therefore, we focus on empowering them with...

  • Associate Clinical Trainer

    1 month ago

    Minneapolis, Minnesota, United States Inovalon, Inc. Full time

    Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their missions, healthcare improves. Therefore, we focus on empowering them with...

  • Customer Service Rep

    2 weeks ago

    Minneapolis, Minnesota, United States JABRA Corporation Full time

    **Position:** Customer Care Representative **Reports to Title:** Supervisor/Manager, Customer Care **Department/Division:** Customer Care **Primary Work Location:** Bloomington, MN **Job Code/Classification** Non-Exempt **Revision Date:** January 2020 **Position Overview** The Customer Care Representative is the first point of contact for telephone calls,...

  • Customer Care Representative

    1 month ago

    Minneapolis, Minnesota, United States Element Fleet Corporation Full time

    Get started on an exciting career at ElementElement employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.What We NeedWe...