Dispatch Operator
4 weeks ago
Our client is seeking a Dispatch Operator to join their team and provide high-quality dispatching of field services officers to respond to a wide variety of calls for service from rescues and emergencies to animal pick-ups and complaints. Additionally, the Dispatch Operator will assist clients in a professional and courteous manner and provide accurate information to general public inquiries.
The qualified candidate will have their high school diploma or equivalent, a minimum of 1 year clerical/admin and phone/call center experience, and possess strong communication, active listening, and problem-solving skills.
Both full-time and part-time shifts are available. Apply today to be immediately considered.
Hours
Full-time, Monday to Friday (Full-time and part-time shifts available)
Location
Honolulu, Oahu
Pay
$17 to $21 an hour
Responsibilities
- Receive emergency and non-emergency calls for service needs.
- Prioritize incoming calls and dispatch appropriate officers for follow up.
- Relay pertinent information in a factual and concise manner.
- Log service calls into the database accurately.
- Assist with timely issuance of correspondence to the public including but not limited to field services letters and lost & found concerns.
- Produce and maintain accurate statistics and reports.
- Assist general public with lost and found animals.
- Participate in meetings with members of the field services department.
- Participate and support events and seminars.
- Perform other duties as assigned.
Qualifications
- High school diploma or equivalent required.
- Minimum 1 year of clerical/admin and phone/call center experience required.
- Proficient with using computers and Microsoft Office Suite (Excel, Word, PowerPoint, etc.).
- Strong communication (verbal, written, interpersonal) and customer service skills.
- Strong organizational, multitasking, and data entry skills.
- Excellent problem-solving, active listening, and critical thinking skills.
- Ability to work in a fast-paced setting and remain calm.
- Motivated, hardworking, dependable.
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