Technical Writer
2 months ago
For the past 25 years, Bullhorn has dedicated itself to building industry-leading, cloud-based software for the staffing and recruitment industry. Led by the original co-founder, partnered with venture capital, and powered by seasoned leaders across a global workforce with an eye toward innovation, Bullhorn has had year over year growth, making it the market leader in the recruitment software space while allowing for new opportunities for over 29% of our employees to advance their careers in the past 12 months.
We are a remote-first organization and over 38% of our employees reside outside the United States. Headquartered in Boston, we also have offices in London, Brighton, Rotterdam, Frankfurt and Sydney (just in case you're in the area to stop by). Whether you're local or remote, our vision is to ensure every employee has a sense of belonging, a voice that is heard, and a clear path for success. Your incredible experience as an employee will consist of flexible work hours to ensure a positive work-life balance and use Zoom, Slack, and other tools to stay connected.
About the role
Reporting to our Director, Product Documentation, the Technical Writer will be responsible for gaining a deep understanding of Bullhorn products and services, and translating complex information into simple, polished, engaging content for our customers, employees, and partners. Embedded within the product team, the Technical Writer will write user-friendly technical product documentation that meets the needs of our customers, partners, and internal team members, enabling them to be successful with our products.
A typical day will include...
- Designing, writing, and editing product documentation, working closely with various departments, including Product, Content Development, and Support to understand learning requirements
- Creating feature, procedural, and release documentation for diverse audiences.
- Researching Jira, Confluence, and existing documentation to verify the accuracy of documentation before stakeholder approval
- Collaborating with subject matter experts to identify documentation needs and design plans to meet those needs
- Analyzing existing and potential content, focusing on reuse and single-sourcing opportunities
- Responding to customer feedback on documentation to improve usability
- Supporting documentation and information development tasks as needed by the business
This role is a fit for you if...
- 2-3 years of experience as an effective technical writer
- You have experience with Authoring Management Systems such as Madcap Flare
- You pride yourself on your ability to write for different audiences and follow a predetermined style guide, and have an interest in creating well-designed content that promotes an excellent customer experience
- You are a good listener, can multitask, have excellent time management skills, and can work independently and handle ambiguity
- You have experience providing technical documentation to either internal business teams or external audiences
- You are detail-oriented, enjoy organizing information, and have strong problem-solving and analytical skills
Bonus points for:
- Experience with the Bullhorn product suite, such as Bullhorn ATS/CRM, Bullhorn for Salesforce, Bullhorn Automation, or Bullhorn Workforce Management
What we offer...
- Benefits eligibility effective DAY ONE including Medical, Dental, Vision, 401(k), 401(k) Match, and more
- Unlimited Planned Paid Time Off
- Global Mental Health Support
- On-Demand Learning & Development
- Quarterly paid volunteer days
- Lucrative Employee Referral Program (eligible for prior to your first day)
- Company-wide mentor program
Bullhorn's core purpose is to create an incredible customer experience, which starts with first creating an incredible employee experience. Our vision is for every employee to have a sense of belonging, a voice that is heard, and a clear path for success. We are committed to building diverse and inclusive teams, and our culture is shaped by our five core values: Ownership, Energy, Speed & Agility, Service, and Being Human.
We are a people-first culture where everyone's contribution is valued and respected. We're looking for smart, forward-thinking individuals who aren't afraid to challenge the status quo and bring fresh perspectives to the table. If you're someone who thrives in a casual, yet fast-paced and agile environment, we'd love to have you join us.
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