Membership Manager

1 month ago

Rockville, Maryland, United States US Fitness Full time

Summary Objective: $200 Sign-On Bonus

The Membership Manager is responsible for retaining current members and producing consistent monthly sales of new memberships to surpass all goals and expectations. Membership Managers must display, have knowledge of and participate in company services, programs, and products and must be knowledgeable of current industry trends and competitors. Membership Managers also should be prepared to serve as Manager on Duty when a GM or AGM is not on site and they may be responsible for overseeing a department in their home club.

Essential Functions:

  • Deliver the ultimate fitness experience to every member, every time
  • Recruit and retain new club members
  • Attain membership sales and revenue goals
  • Recruit, hire, mentor, discipline, and manage staff in any assigned department
  • Create and manage monthly or weekly schedule for assigned department
  • Implement all department standard operating procedures
  • Meet, greet, and work the floor during select times
  • Serve as Manager on Duty as assigned

Job Responsibilities:

  • Respond to membership inquiries and schedule appointments daily
  • Acquire point of sale referrals from every new member
  • Conduct tours for scheduled appointments and prospects
  • Complete all membership paperwork and daily reports in an accurate and timely manner
  • Generate leads through in-club marketing and businesses within the community
  • Send thank-you notes and guest passes to new members within 48 hours of joining
  • Enter new members in appropriate tracking system and schedule Smart Starts or other integration programs
  • Track leads, appointments, and prospect interests in appropriate systems
  • Market club to organizations and corporations
  • Serve as Manager on Duty as assigned
  • Attend all required meetings and trainings
  • Participate in continuing education to boost personal performance
  • Respond to all member questions or concerns within 48 hours
  • Coordinate staff meetings for assigned department on a regular basis
  • Communicate club activities and procedures to assigned department staff
  • Track all point-of-sale interactions with members for successful completion
  • Create employee schedules and track time and attendance of all employees within assigned department
  • Verify and approve department payroll bi-monthly for assigned department
  • Review and manage assigned department expenses and oversee budget compliance
  • Maintain personnel files for all assigned department staff
  • Track inventory, order and restock items, and optimize inventory systems
  • Promote sale of pro shop items, drinks, and supplements
  • Oversee and coordinate assigned department tasks including but not limited to vendor scheduling, charity donations, deposits, member giveaways, lost and found, vending machine requests, and additional tasks delegated by the General Manager or Assistant General Manager as needed to appropriately manage and operate assigned department
  • Assist in day-to-day club operations as part of the management team
  • Understand and follow employee standards of conduct and ethics
  • Uphold club building, facilities, service, program, and emergency procedures
  • Assume other duties as assigned
  • Work morning, evening, and weekend shifts as necessary

Required Knowledge, Skills & Abilities:

  • Excellent verbal and nonverbal communication skills
  • Excellent listening skills
  • Strong work ethic that includes punctuality, organization, and attention to detail
  • Ability to maintain a friendly, enthusiastic, and positive attitude
  • Outwardly facing professional appearance
  • Confidence and desire to create new relationships quickly
  • Ability to quickly acquire and apply new knowledge and skills
  • Willingness to work flexible hours
  • Demonstrated selling skills, including cross-selling and upselling
  • Ability to work with money
  • Ability to effectively enter and retrieve information from sales tracking systems
  • Basic computer skills (MS Office, email, MS Windows)

Required Experience, Education & Certifications:

  • High school diploma or GED
  • Two years of experience in sales preferred
  • CPR/AED Certification required

Job Classification & Compensation: Salaried, Exempt.

Employee Benefits:

All US Fitness team members receive:

  • Complimentary Membership and Guest Privileges
  • Discounts on Personal Training, Mind&Body, Aquatics, and Kids Programs
  • Discounts on Serenity Day Spa Services and all apparel
  • Employee Referral Gift
  • In-house Continuing Education Credits and CEC Reimbursement

Additional Full Time Benefits:

  • Medical, Dental, Vision, Supplemental Benefits and Group Life Insurance Benefits
  • 401(k) Retirement Plan
  • Paid Time Off

Relocation: Candidates outside of the specified area are welcome to apply but if selected for an interview, they must be willing to travel at own cost. Relocation assistance is not offered.

US FITNESS IS AN EQUAL OPPORTUNITY EMPLOYER

Know Your Rights



Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)

US FITNESS IS AN EQUAL OPPORTUNITY EMPLOYER.

US Fitness is an equal opportunity employer and conducts all hiring and employment practices strictly in accordance with applicable employment discrimination laws and regulations. Discrimination in employment on the basis of any classification protected under federal, state, or local law is a violation of our policy and is illegal. The Company does not discriminate in hiring or employment on the basis of race, color, creed, religion, sex, national origin, ancestry, age, mental or physical disability (including HIV and AIDS), pregnancy, protected veteran status, status as a uniformed service member under the Uniformed Services Employment and Reemployment Rights Act ("uniformed service member status"), marital status, sexual orientation, gender identity, genetic information, or other categories defined by federal, state, or local law.

EEO is the LAW.

Reasonable Accommodations: If you have an inquiry about an application or have a physical and/or mental disability and need special accommodations applying for a job using our online application system, please call or email "

  • Member Services and Chapter Relations Manager

    4 weeks ago

    Rockville, Maryland, United States Management Solutions Plus Full time

    The primary objective of this full-time position is to coordinate functions within the Member Services Department of an Association Management Company (AMC), encompassing member recruitment, retention and engagement efforts. This role has significant interaction with members, prospects, volunteers and staff. Management of the following projects includes:...

  • Member Services and Chapter Relations Manager

    1 month ago

    Rockville, Maryland, United States Management Solutions Plus Full time

    The primary objective of this full-time position is to coordinate functions within the Member Services Department of an Association Management Company (AMC), encompassing member recruitment, retention and engagement efforts. This role has significant interaction with members, prospects, volunteers and staff. Management of the following projects includes:...

  • Cash/ Treasury Service Manager

    2 weeks ago

    Rockville, Maryland, United States The Donaldson Group Full time

    Cash/ Treasury Service ManagerFull-time position based in Rockville, MDAbout Donaldson: Donaldson is a prominent player in the field of multifamily property management, striving to offer top-notch living experiences for residents and fulfilling careers for team members. Managing a diverse range of apartment communities, Donaldson prides itself on crafting...

  • Management Analyst

    2 weeks ago

    Rockville, Maryland, United States Guidehouse Full time

    Job Family : Administrative Services (Digital) Travel Required : None Clearance Required : Ability to Obtain Public Trust What You Will Do : We are currently searching for a Management Analyst to provide program operations support for the Office of the Director of the Therapeutics Research Program. This is a full-time, on-site opportunity in Rockville, MD. ...

  • ACH Manager, Payments Support

    2 weeks ago

    Rockville, Maryland, United States NIH Federal Credit Union Full time

    This position will have a flexible hybrid work schedule. In office presence at our HQ in Rockville, MD is required a few times a week.We are looking for more than just an employee, we are looking for a true team member dedicated to enhancing the member experience Come join the credit union movement and Discover Banking With Heart at NIHFCUAt NIHFCU, one of...

  • ASHA Leader Managing Editor

    5 days ago

    Rockville, Maryland, United States The American Speech-Language-Hearing Association (ASHA) Full time

    A. General Description:The purpose of this position is to ensure that The ASHA Leader is produced with high quality and on time, both online and in print. This involves managing the production process, creating content, and working with the Leader team and other ASHA staff/departments to plan its packaging. Key responsibilities include developing processes...

  • ACH Manager, Payments Support

    2 weeks ago

    Rockville, Maryland, United States NIH Federal Credit Union Full time

    This position will have a flexible hybrid work schedule. In office presence at our HQ in Rockville, MD is required a few times a week. We are looking for more than just an employee, we are looking for a true team member dedicated to enhancing the member experience Come join the credit union movement and Discover Banking With Heart at NIHFCU At NIHFCU, one of...

  • ACH Manager, Payments Support

    2 weeks ago

    Rockville, Maryland, United States NIH Federal Credit Union Full time

    This position will have a flexible hybrid work schedule. In office presence at our HQ in Rockville, MD is required a few times a week.We are looking for more than just an employee, we are looking for a true team member dedicated to enhancing the member experience Come join the credit union movement and Discover Banking With Heart at NIHFCUAt NIHFCU, one of...

  • Manager, Digital Health Technologies Programs

    2 weeks ago

    Rockville, Maryland, United States Guidehouse Full time

    Job Family: IT Project Management (Digital) Travel Required: Up to 10% Clearance Required: Ability to Obtain Public Trust What You Will Do:Client Relationship ManagementDevelop and maintain productive professional relationships with key client personnel (government and prime contractor) with frequent check-ins and attentive follow-up / follow-through on...

  • Account Manager III, Commercial

    4 weeks ago

    Rockville, Maryland, United States Kaiser Permanente Full time

    : Job Summary:In addition to the responsibilities listed above, this position is also responsible for developing and implementing moderately complex competitive sales and retention strategy for KPs largest accounts including multi-year benefits strategies; partnering with customer organizations, key union influencers and/or decision makers, consultants, and...

  • Account Manager III, Commercial

    1 month ago

    Rockville, Maryland, United States Kaiser Permanente Full time

    : Job Summary:In addition to the responsibilities listed above, this position is also responsible for developing and implementing moderately complex competitive sales and retention strategy for KPs largest accounts including multi-year benefits strategies; partnering with customer organizations, key union influencers and/or decision makers, consultants, and...

  • Executive Director to the MSPB

    2 weeks ago

    Rockville, Maryland, United States Merit System Protection Board Full time

    Job DescriptionClosing Date: Open Until FilledExecutive Director to the Merit System Protection Board (MSPB)Candidates are required to submit a cover letter as part of their application. Candidates are asked to provide a recent legal writing sample as part of the selection process.This position may be filled as a part-time or full-time position with...

  • Financial Information Systems Analyst

    1 month ago

    Rockville, Maryland, United States The American Speech-Language-Hearing Association (ASHA) Full time

    A. General Description:The purpose of this position is to manage and support all financial information technology systems for the Association. This involves business systems including the financial accounting system, the Association Management System (AMS), third party financial information software interfacing with these systems, and financial systems and...

  • Financial Information Systems Analyst

    4 weeks ago

    Rockville, Maryland, United States The American Speech-Language-Hearing Association (ASHA) Full time

    A. General Description:The purpose of this position is to manage and support all financial information technology systems for the Association. This involves business systems including the financial accounting system, the Association Management System (AMS), third party financial information software interfacing with these systems, and financial systems and...

  • Director, Congressional Affairs and Senior Advisor to the Director

    2 weeks ago

    Rockville, Maryland, United States USAJobs Full time

    DutiesThe incumbent serves as Director of Congressional Affairs and Senior Advisor to the Director, AHRQ, on a broad range of legislative, policy, programmatic, and budgetary issues affecting the Agency's flagship programs and portfolios of work. As a senior-level authority regarding congressional and legislative activities, the incumbent serves as the...

  • Director, Congressional Affairs and Senior Advisor to the Director

    4 weeks ago

    Rockville, Maryland, United States USAJobs Full time

    DutiesThe incumbent serves as Director of Congressional Affairs and Senior Advisor to the Director, AHRQ, on a broad range of legislative, policy, programmatic, and budgetary issues affecting the Agency's flagship programs and portfolios of work. As a senior-level authority regarding congressional and legislative activities, the incumbent serves as the...

  • Disability Support Services

    4 weeks ago

    Rockville, Maryland, United States Montgomery College Full time

    Job DescriptionMontgomery College, Rockville Campus, is seeking a Disability Support Services Counseling faculty member to fill a position beginning August 2024. We are seeking an enthusiastic and dedicated counselor who exhibits a high degree of professionalism, a strong commitment to our students, and the ability to motivate and educate in an engaging...

  • Disability Support Services

    1 month ago

    Rockville, Maryland, United States Montgomery College Full time

    Job DescriptionMontgomery College, Rockville Campus, is seeking a Disability Support Services Counseling faculty member to fill a position beginning August 2024. We are seeking an enthusiastic and dedicated counselor who exhibits a high degree of professionalism, a strong commitment to our students, and the ability to motivate and educate in an engaging...

  • Disability Support Services Non-Instructional Full-time Faculty

    4 weeks ago

    Rockville, Maryland, United States Montgomery College Full time

    Job DescriptionMontgomery College, Rockville Campus, is seeking a Disability Support Services Counseling faculty member with fluency in American Sign Language (ASL) to fill a position beginning August 2024. We are seeking an enthusiastic and dedicated counselor who exhibits a high degree of professionalism, a strong commitment to our students, and the...

  • Disability Support Services Non-Instructional Full-time Faculty

    1 month ago

    Rockville, Maryland, United States Montgomery College Full time

    Job DescriptionMontgomery College, Rockville Campus, is seeking a Disability Support Services Counseling faculty member with fluency in American Sign Language (ASL) to fill a position beginning August 2024. We are seeking an enthusiastic and dedicated counselor who exhibits a high degree of professionalism, a strong commitment to our students, and the...