Customer Service Agent

COVID-19 Update: Sutter Health continues to hire top talent while taking steps to protect the health and safety of our workforce, patients, and the communities we serve. In accordance with state law and Sutter policy, our onsite workers are required to be vaccinated against COVID-19, with some limited, legally required exceptions. The recruitment interview process includes these requirements unless the position is fully remote.

*Experience/Knowledge/Skills*

Experience in call center or equivalent customer service setting as typically acquired in 0-2 or more years, preferably in a service delivery environment strongly desired

Experience in Human Resources, Payroll, Accounts Payable, Supply Chain, and/or Revenue Cycle preferred

Experience in the healthcare industry preferred

Experience in shared services/internal service delivery role preferred

Experience with Microsoft Office - Word, Excel, PowerPoint desired

Knowledge of processes within one or more of the following functions desired (required for first round of hiring): Human Resources, Payroll, Accounts Payable, Supply Chain, Revenue Cycle Customer Billing

Knowledge of customer relationship management (CRM) tools and related analytics desired

Knowledge of shared services enabling technologies (e.g. Lawson, Hyland OCR, Kronos) desired

Knowledge of Sutter Health policies, practices and procedures a plus

Familiarity with performance metrics and ability to meet identified targets a plus

Strong customer service skills and professional demeanor

Fluency in both English and a minimum of one other language is desired for this role to allow Sutter Health to better serve the community and patient population

Ability to learn new functional processes

Ability to process requests quickly, accurately, and consistently with general supervision

Ability to learn and use various Contact Center enabling technologies

Ability to asses problems and resolve or escalate to appropriate team to resolve

Ability to recognize the appropriate style, level of detail, and message for the audience

Strong verbal and written communication skills

Strong interpersonal skills with the ability to work with and collaborate across Sutter Shared Services as needed

Strong organization and multitasking skills

Strong time management skills and ability to manage individual assignments

Ability to work in a team environment

Strong attention to detail

Requires the ability to work with and maintain confidential information*Organization:*Sutter Shared Services

*Employee Status:* Regular

*Benefits:* Yes

*Position Status:* Non-Exempt

*Union:* No

*Job Shift:* Day

*Shift Hours:*8 Hour Shift

*Days of the Week Scheduled:*Monday-Friday

*Weekend Requirements:* None

*Schedule:* Full Time

*Hrs Per 2wk Pay Period:*80

*Applications Accepted:*All Applications Accepted

Sutter Health Affiliates are equal opportunity employers EOE/M/F/Disability/Veterans

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Specialty

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Administrative Services, Little Rock, Arkansas, United States
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