Shift Lead

3 weeks ago


Louisville, Kentucky, United States Derby City Gaming & Hotel Full time
Specific Duties And ResponsibilitiesProvide excellent guest service to both internal and external guests.
Greets guests approaching service area.
Delegates duties and assign responsibilities to staff.
Responsible for attending to escalated guest's complaints and resolving matters as expediently as possible.
Ensures consistent and convincing service according to the company standards.
Responsible for selling and delivering all food items on the menu and handling all transactions according to the cash handling policy.
Responsible for the cleaning and sanitizing of all food service equipment used to prepare and serve the menu items.
Must be able to operate all equipment.
Maintain current knowledge of daily menus and prices.
Ensure proper stock of product and supplies needed for service.
Responsible for opening and closing inventories.
Ensure the safety and security of Team Members and guests.
Performs clean-up duties in the stand to maintain the quality appearance of the work area, including cleaning equipment.
Education, Tr AI Ning, And ExperienceA high school diploma or GED equivalent.
Two years of concession or office work experience is preferred.
Able to obtain a valid Racing License.
Source: Hospitality Online
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