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Sales Custom Serv Prof Experienced

3 months ago

Hammond, Indiana, United States RHI Magnesita Full time
About RHI Magnesita?

RHI Magnesita is the leading global supplier of high-grade refractory products, systems and solutions which are critical for high-temperature processes exceeding 1,200°C in a wide range of industries, including steel, cement, non-ferrous metals and glass. With a vertically integrated value chain, from raw materials to refractory products and full performance-based solutions, RHI Magnesita serves customers around the world, with around 20,000 employees in 47 production sites, 7 recycling facilities and more than 70 sales offices. RHI Magnesita intends to build on its leadership in revenue, scale, product portfolio and diversified geographic presence to expand further in high growth markets.

What we have to offer?
  • Competitive compensation package, health/dental care benefits/generous 401k/pension matching programs.
  • Company reimbursed fitness memberships.
  • Education reimbursement program plus continuous learning courses.


About the opportunity?

This role will be for refractory installation focused on BOF, Blast Furnace, Tundish and Ladles at two customer locations. This individual will work to provide regular maintenance on all RHI Magnesita machines, improve sales turnover, support inventory management through weekly counts at customer sites and report any customer concerns to immediate leader. Cleveland Cliffs East will require 60% focus on complex equipment and other service support. The customer will not touch or maintain the equipment. Charter Steel will require 40% focus without complex equipment.


• Adherence to proper safety requirements by client, and use of appropriate PPE at all customer sites.


• Provide service type functions, which will involve product installation support and machine maintenance.


• Provide assistance and have general trouble shooting ability with machinery/equipment.


• Daily customer interface related to product sales and performance, along with understanding customer expectations of performance.


• Data tracking related to RHIM products, and competitor product performance.


• Assisting with inventory management functions.


• Daily communication with Superior regarding all customer developments: Threats, Potentials, Concerns. Identify and relay information to Superior pertaining to performance of products, operational changes, review of competitor products and performance, application potentials, and general audit of customer. Report on quality issues and address problems.


• Submit expenditures on a weekly basis. Expenditure development should be conducted with the most cost-effective approach in mind.


• Electronic communication should be checked every business day. Calls should be returned within that business day.


• Ability to be able to travel to different locations in Cleveland, Ohio and Charter Steel, Ohio; 3 hours typical travel between the two accounts) up to 4-5 hours if needed. Occasional travel for equipment training will also be required.


• Ability to respond to afterhours urgent or emergency needs of the customer.


• Ability to stay overnight occasionally.



About you:

Education and/or Experience

  • Mechanical and Electrical background
  • High School Diploma or GED
  • 2+ years of refractory installation or steel mill or foundry experience preferred

Knowledge, Skills, and General Abilities

  • Robotic experience a plus
  • Safety focused. Familiarity with heavy industrial environments and related safety standards
  • Mechanical aptitude, experience problem solving machinery, and being able to provide preventative maintenance and fix large machines when needed
  • Exceptional customer relationship building ability
  • Service skills both internally and externally
  • Proficiency with MS Office Suite of products, specifically basic Excel skills – data entry / reports / create basic spreadsheets, One Note, Teams, Outlook, and some Word
  • Ability to learn inventory control processes and standards
  • Independent worker and self-motivated, who contributes to the overall team objectives
  • Hands on, forward thinking, and improvement/results driven
  • Works effectively and collaboratively, including clear written and verbal communications

Physical Requirements

  • Must be able to go up and down ladders, steps, or other lifts as needed
  • Wear Personal Protective Equipment when required, including helmet with chin strap, vest, gloves, glasses, and steel toed boots