Restaurant Server

1 month ago

Manhattan Beach, California, United States Westdrift Manhattan Beach, Autograph Collection Full time

JOB SUMMARY

Service of food and/or beverage to include the order-taking and delivery of any food and/or beverage items. This task is to be handled in a friendly,

courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction.

ESSENTIAL JOB FUNCTIONS

  • Greet the guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness.
  • Check station before, during and after shift for proper set-up and cleanliness.
  • Record the details of the order from the guests, repeating the order to the guests to check for accuracy.
  • Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed.
  • When complete, retrieve order from kitchen, confirm its accuracy, and deliver to guests along with appropriate condiments.
  • Abide by all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
  • Replenish beverages as necessary and check with guests for overall satisfaction.
  • Market and serve upon request any desert items or specialty coffees.
  • Supplement the bus help in clearing and resettling the tables.
  • Perform all assigned side work to include replenishing condiments and restocking.
  • Perform any general cleaning tasks using standard hotel cleaning products as assigned to adhere to health standards.
  • Present the check to guest promptly.
  • Adheres to all company policies and procedures.
  • Follows safety and security procedures and rules.
  • Knows department fire prevention and emergency procedures.
  • Utilizes protective equipment.
  • Reports unsafe conditions to supervisor/manager.
  • Reports accidents, injuries, near-misses, property damage or loss to supervisor/manager.
  • Provides for a safe work environment by following all safety and security procedures and rules.
  • All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook).
  • Perform any related duties as requested by supervisor/manager.
  • Assists other Restaurant Personnel when need.

KNOWLEDGE, SKILLS & ABILITIES

  • Knowledge of all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
  • Hold a current Food Handler Card
  • Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette.
  • Knowledge of the appropriate table settings and service ware.
  • Basic knowledge of the English language sufficient to understand inquiries from customers and communicate simple instructions.
  • Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel.
  • Ability to remember, recite and promote the variety of menu items.
  • Ability to operate beverage equipment, e.g., coffee maker.

PHYSICAL DEMANDS

  • Ability to transport up to 30 lbs. through a crowded room on a continuous basis throughout the shift.
  • Lifting Fifty (30) pounds maximum.
  • Constant standing & walking required.
  • Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing and smiling.

Source: Hospitality Online

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