Application Manager

2 months ago

Wichita Falls, Texas, United States Sedgwick County Full time

Department:

INFORMATION TECHNOLOGY

Pay:
$ biweekly

Work Schedule:
Monday-Friday 8:00 am - 5:00 pm. This is a remote position

The Application Manager works with Sedgwick County personnel to find and implement business solutions. This includes understanding the core issues needing resolved, but also development, implementation, and maintenance of applications. This position acts as a point of contact for internal and external partners for application needs.

Additionally, this position provides education and support to county personnel, using effective communication to solve issues and answer questions throughout the lifespan of the application.

This position also acts as part of an on-call rotation to ensure adequate support to end users outside of normal operating hours.

Project Development and Communication

  • Analyze the structure and flow of the business' work to identify possible application solutions.
  • Be aware of the latest software developments how they can be applied to make the business more efficient and successful
  • Develop Quality Assurance test plans and conduct testing for in house systems
  • Develop training plans for in house developed systems
  • Use effective communication to develop and maintain application documentation such as training materials, FAQ's, etc.
  • Ensure application and use by clients complies with all laws, regulations, policies, and best practices
Hardware and Software Implementation and Upgrades

  • Ensure all centrally managed third party applications are patched within three months of security patch release, pending successful regression testing
-lead a team of IT specialists, clients, and vendors responsible for implementing, deploying, and upgrading application software

  • Work with Clients and guide them through the QA Testing process
  • Ensure servers are ready before implementing new systems, and carefully monitor the rolling out process
  • Use critical thinking to prevent and correct any unforeseen circumstances/failures
  • Maintain a test environment and test new releases before they are put into production
  • Grant, modify, and remove security access for the applications; work with IT staff to coordinate security accesses not within scope of control
Troubleshooting Issues

  • Provide technical support and problem resolution related to business application software systems.
  • Advanced problem solving capabilities to resolve software and hardware issues.
  • Provide training for front line helpdesk type support
  • Provide advanced support for applications and backup for all applications managed by Information Technology
  • Provide after hours On-Call Support

Minimum Qualifications:
Associate's degree from an accredited college or university in computer technology, business administration, management information or related field. Education may be substituted with experience, with one year of experience for one year of education. One year of experience supporting desktop or business applications. Without a degree, three total years of related experience is required.

Preferred Qualifications:
Bachelor's degree from an accredited college or university in computer technology, business administration, management information or related field. Four years of experience in computer technology and application deployment. CompTIA (A+, N+), IT Security certifications.


It is the policy of Sedgwick County not to discriminate in its programs or services provided to the general public, including employment and all other activities, on the basis of race, color, religion, national origin, citizenship, sex, age, disability, veteran status or any other similarly protected status.

Sedgwick County is committed to making the application, interview, and pre-employment testing process accessible to persons with disabilities. If you wish to volunteer information regarding any special assistance you may need, please notify Human Resources by phone at , TDD (Kansas Relay at 711 or Do not use this phone number for employment questions. This number is provided only for those requiring ADA assistance. You will be contacted should the department feel that you are a qualified candidate.

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