Member Service Representative
3 weeks ago
Overview
To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members.
This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.
Responsibilities
- Analyze, research and resolve problems and discrepancies related to member accounts/loans
- Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications
- Counsel current and prospective members about Navy Federal's products and services
- Ensure cash and other negotiable instruments are handled properly
- Identify opportunities to cross service products and increase product penetration
- Perform platform banking functions
- Assist level I team members
- Understand and comply with federal and other regulations relating to financial products and services
- May assist with Branch Office vault opening, closing and balancing procedures
- May serve as a Branch Office and/or ATM vault custodian
- Perform other duties as assigned
Qualifications
- Ability to work independently and in a team environment
- Working knowledge of savings and checking products, accounts and services
- May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need
- Effective active listening skills to accurately respond to inquiries and account requests
- Effective organizational, planning and time management skills
- Effective research, analytical, and problem solving skills
- Effective skill building effective relationships through rapport, trust, diplomacy and tact
- Effective skill exercising initiative and using good judgment to make sound decisions
- Effective skill maintaining composure in a high production and changing environment
- Effective skill navigating multiple screens and PC applications and adapting to new technologies
- Effective skill performing mathematical calculations and working accurately with numbers
- Effective verbal and written communication skills
Desired Qualifications
- Experience in member/customer service preferably in a call center, retail banking or financial institution
- Experience in working in a credit union environment
Hours: Available Monday - Saturday, hours based on business needs.
Location: Hub & spoke branches: Building PH-1336, 1336 Harris Street, Port Hueneme, CA 93041 | 535 W. Channel Island Boulevard, Port Hueneme, CA 93041 | Building PM -16, 441 North Mugu Road, Point Mugu, CA 93042
Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.
*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at
About Us
You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:* Military Times 2022 Best for Vets Employers
* WayUp Top 100 Internship Programs
* Forbes 2022 The Best Employers for New Grads
* Fortune Best Workplaces for Women
* Fortune 100 Best Companies to Work For
* Computerworld Best Places to Work in IT
* Ripplematch Campus Forward Award - Excellence in Early Career Hiring
* Fortune Best Place to Work for Financial and Insurance Services
Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
-
administrative/technical specialist
1 month ago
Port Hueneme, California, United States Department Of The Navy Full timeSummary This is a public notice flyer to notify interested applicants of anticipated vacancies. Applications will not be accepted through this flyer. Interested applicants must follow the directions in the "How to Apply" section of this flyer to be considered. There may or may not be actual vacancies filled from this flyer. Notice of Result letters will not...
-
Port Hueneme, California, United States Magellan Health Full timeThis position will provide coverage in short-term, surge and on demand situations resulting from the Military needs such as a post-deployment event or to cover an existing assignment for counselors who are absent. Primary responsibilities include the full breadth of personal financial counseling services to military service members and their families at...
-
GUEST SERVICE REPRESENTATIVE I
1 week ago
Port Hueneme, United States Navy Exchange Full timeTitle: GUEST SERVICE REPRESENTATIVE I - PORT HUENEME - FLEX (0-19.5 hours) Location: United States-California-Port Hueneme Job Number: 240000WP Come work for us as a FEDERAL EMPLOYEE and help support our mission by providing customers with quality goods and services at a savings and to support quality of life programs for active-duty military, retirees,...
-
Client Service Representative
2 weeks ago
Port Richey, United States Prospect Promotions Full timeJob DescriptionJob DescriptionAt Prospect Promotions, we value our partnered clients and share their vision of growth. Our success in creating these long-lasting promising business relationships is due to our dedicated Client Services and Customer Support Team. Their determined efforts in providing our clients with excellent customer service has overall...
-
Client Service Representative
7 days ago
Port Richey, United States Prospect Promotions Full timeAt Prospect Promotions, we value our partnered clients and share their vision of growth. Our success in creating these long-lasting promising business relationships is due to our dedicated Client Services and Customer Support Team. Their determined efforts in providing our clients with excellent customer service has overall improved the quality of our client...
-
Customer Service Representative
1 week ago
Harwich Port, United States Mr. Handyman of Cape Cod and the Islands Full timeJob DescriptionJob DescriptionFor over 20 years, we've consistently hired reliable, customer service-focused employees who are both knowledgeable and skilled. They are experienced in many areas of handyman repair and they know the value of building relationships with our clients. Our team of qualified experts live our code of values of Respect,...
-
Member Service Specialist
9 hours ago
Port Charlotte, United States Floridacentral CU Full timeMember Service Specialist - Port Charlotte (Base rate + Incentives) - To assist members and potential members with their Credit Union needs directly and through other Member Service Representatives; provides expertise with respect to more complex Credit Union services such as IRAs, certificates of deposit, electronic funds transfer, home banking, etc.;...
-
Client Service Representative
2 weeks ago
North Port, United States RANR Management Full timeJob DescriptionJob DescriptionIf you're ready to embark on a path that fosters growth, learning, and hands-on experience in the world of client relations, we encourage you to explore the opportunity of becoming an Entry Level Client Service Representative at RANR Management Group Inc. In this role, you'll have the chance to build a strong foundation...
-
Customer Service Representative
1 week ago
Harwich Port, United States Mr. Handyman of Cape Cod and the Islands Full timeFor over 20 years, we've consistently hired reliable, customer service-focused employees who are both knowledgeable and skilled. They are experienced in many areas of handyman repair and they know the value of building relationships with our clients. Our team of qualified experts live our code of values of Respect, Integrity, and Customer Focus while having...
-
Customer Service Representative
6 days ago
Harwich Port, United States Mr. Handyman of Cape Cod and the Islands Full timeFor over 20 years, weve consistently hired reliable, customer service-focused employees who are both knowledgeable and skilled. They are experienced in many areas of handyman repair and they know the value of building relationships with our clients. Our team of qualified experts live our code of values of Respect, Integrity, and Customer Focus while having...
-
On-Site Service Representative
10 hours ago
New Port Richey, Florida, United States Grainger Businesses Full timeWork Location Type: Onsite As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we're dedicated to...
-
Customer Service Representative
1 week ago
New Port Richey, United States Sunergy Full timeJob DescriptionJob Description** Immediate opening **Job Title: Roofing Customer Service RepresentativeCompany Name: Sunergy Roofing & Construction, Inc.Location: New Port Richey, FL 34654 (IN OFFICE ONLY)Schedule: Monday through Friday, 9:00 AM - 5:30 PM (FULL-TIME ONLY)About Us: Sunergy Roofing is a Vertically Integrated Company. From the sales...
-
Customer Service and Sales Representative
5 days ago
Port Richey, United States Prospect Promotions Full timeJob DescriptionJob DescriptionAt Prospect Promotions, we specialize in taking our clients' product inquiries and turning them into profitable accounts. This consultative approach has increased our clients' brand popularity and created additional opportunities within our company, for growth and development. Our entry-level Customer Service and Sales...
-
Customer Service Representative Store #48
19 hours ago
Port Royal, United States Parker's Kitchen Full timeCustomer Service Representative Job Description At Parker's, we believe our company is only as successful as our team. That's why we offer competitive wages and provide our team with the training and tools they need to maintain the integrity of the Parker's brand. We're proud that more than 85% of our Store Managers, District Leaders, and Corporate Support...
-
Restaurant Team Member
12 hours ago
Port Richey, United States Papa John's Pizza Full timeTHIS IS A FRANCHISE POSITIONTHIS IS A FRANCHISE POSITION Do you want to have fun, make new friends, learn new skills and earn extra cash? If so, Papa John's is the right fit for you! As a Customer Service Representative, you will be the face for our Restaurant, Team Member, Customer Service, Retail
-
Customer Service Representative
10 hours ago
North Port, United States U-Haul Full timeLocation: 5055 Pan American Blvd, North Port, Florida 34287 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...
-
Customer Service Representative
7 hours ago
Port Charlotte, United States U-Haul Full timeLocation: 23950 Veterans Blvd, Port Charlotte, Florida 33954 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...
-
Customer Service Representative
3 days ago
Port Reading, United States DSV Full timeIf you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying. - Job area: Customer Service**DSV - Global transport and logistics** Location: USA - Port Reading, 1005 W Middlesex Ave Division: Solutions Job Posting Title: Customer...
-
Patient Service Representative
3 weeks ago
Port St Lucie, United States Florida Vision Institute Full timeOverview: Florida Vision Institute is searching for an energetic, patient focused, team oriented Patient Service Representative for our multi-specialty ophthalmology practice in Port St Lucie, Florida. Great work hours, no major holidays, a robust benefits package, a team oriented working environment where you are seen, heard and respected as well as...
-
Entry Level Customer Service Representative
1 week ago
Port Richey, United States Prospect Promotions Full timeJob DescriptionJob DescriptionProspect Promotions is a telecommunication-based consulting sales and marketing firm. We help our client’s popular household brands maximize their profitability and increase their overall brand exposure through innovative and creative revenue capabilities.We are looking for a self-starter entry-level Customer Service...
-
Customer Service Representative
1 week ago
Port Reading, United States Nasco Stone & Tile Full timeJob DescriptionJob DescriptionNasco Stone & Tile is currently seeking an exceptional Customer Service Representative to join our Port Reading, NJ onsite team! As a Customer Service Representative, we need someone who is ready to provide a variety of support to our sales team and clients.Responsibilities● Provides customer account management which may...
-
Brand Marketing Assistant
1 month ago
Port Hueneme, United States HSOxnard Executives Full timeHSO Management represents one of the most well known names in the telecommunication industry. Our team excels at engaging with customers directly on behalf of our clients and takes pride in being the face of their brand within the community. The current demand from our clients to expand our outreach campaigns for them is greater then ever, and we are in need...