Supervisory Medical Support Assistant

1 month ago


Dublin, Ohio, United States Department Of Veterans Affairs Full time
Summary

The VA Dublin Healthcare System is currently recruiting for a Supervisory Medical Support Assistant.



Duties

This position requires an understanding of VHA Directives for: VHA Outpatient Scheduling Processes and Procedures, Consult Processes and Procedures, Outpatient Clinic Practice Management Process for managing patients when patient demand exceeds current clinic capacity, Priority Scheduling for Outpatient Medical Services and inpatient hospital care for service-connected Veterans. Knowledge of VA regulations, Systems Redesign Principles, local Medical Center Memoranda/policies, and standard operating procedures. The Supervisory Medical Support Assistant (MSA) position serves as the direct line supervisor for all Assistant Medical Support Assistant (AMSA) staff to include other Program Support Staff and is a foundational role within the Access & Office of Community Care. Other assigned duties but are not limited to:

  • The Supervisory MSA comes under the direct supervision of the Supervisory Medical Administration Specialist and works in conjunction with direction from the Health Administration Service Management staff
  • Resolve complex problems to ensure patient services are met.
  • Evaluate new products, equipment, and systems to make recommendations for improved operations.
  • Identify educational or training needs.
  • Make final decisions on selections.
  • Evaluate performance and take disciplinary action when necessary.
  • Responsible for extracting and analyzing data to provide reports in support of performance measures to senior management.
  • Works collaboratively in an interdisciplinary coordinated care delivery model and performs all related duties; customer service and other duties assigned for the proper and timely treatment of patients and assure appointment schedules are maintained by MSA staff for one or more outpatient clinics.
  • The Supervisory MSA may also be asked to assist in the Beneficiary Travel Program and Health Benefits Advisor Office/Member Services and other duties within the clinic
Work Schedule: Shift may vary between :30. The agreed upon schedule may vary based on the needs of the service.

Compressed/Flexible:N/A

Telework: Not Available

Virtual: This is not a virtual position.

Functional Statement #: 557

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS):Not Authorized

Financial Disclosure Report: Not required

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