Client Support Technician

1 month ago


Miami, Florida, United States Nicklaus Children's Health System Full time

Job Summary

Provide PC hardware and software installation and support services and Internet access support services.

Job Specific Duties

  • Installs, configures, implements and maintains desktop client software, e.g. Microsoft applications (Outlook, Exchange, Internet Explorer, Office, Windows, etc.) and/or Mac applications (Entourage, Safari, Office, Mac O/S, etc.), meeting SLAs on incidents and service requests.
  • Installs, relocates and supports PCs, servers, printers and other computer-related equipment.
  • Tracks MCH's assets by updating information as equipment is replaced, moved or changed.
  • Under supervision, tests network connectivity and access to ensure security, integrity and accuracy of data transmitted throughout MCH. Ensures that physical connections are standard, orderly and clearly identified.

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