Sr Manager, ISP

1 month ago

Waite Park, Minnesota, United States Charter Communications Full time

JOB SCOPE

Responsible for leading and managing the Inside Plant Operations. Implement and ensure consistent operating, configuration and engineering standards to ensure flawless execution of the reception, and distribution of off-air, satellite, microwave, and digital transport programming up to the outside plant utilizing coaxial cable, microwave, and fiber optic transmission technologies. This includes the installation, construction, operation and repair of all equipment associated with the HE & Hubs. Provide oversight and direction on long range plans and ensure day-to-day activities are completed. Manage on- call rotation as necessary. Responsible for the hiring, firing, training, development, and performance management of staff. Lead the budgeting process.

DUTIES AND RESPONSIBILITIES

  • Actively and consistently support all efforts to simplify and enhance the customer experience.
  • Develop a strategic, disciplined, detailed and structured team and assist with developing their direct reports as to drive a high performance culture and environment.
  • Lead a structured, consistent and disciplined execution of ISP activities.
  • Oversee all cabling, equipment installation, power and cooling is in compliance with corporate TQA standards.
  • Lead efforts to ensure field compliance with corporate standards, as well as Federal Communications Commission (FCC) regulations.
  • Oversee training for technical personnel and evaluate effectiveness and gaps on an ongoing basis.
  • Work with managers and supervisors to establish positive employee relations through promoting an environment of open and effective communication and ongoing support.
  • Oversee and participate in assembling capital budget needs.
  • Resolve issues as they are identified and escalate issues to senior management as needed.
  • Set priorities for managers and supervisors and participate in the review of performance of staff.
  • Ensure all required logs, records and other documentation are in compliance with company and FCC technical requirements.
  • Oversee FCC Proof of Performance testing.
  • Adhere to industry specific local, state, and federal regulations, as applicable.
  • Compile reporting and metric analysis as requested by management. Participate in special projects as needed or requested by senior management.
  • Know, understand and follow all company policies and provide ongoing guidance to staff.
  • Perform other duties as requested by manager

BASIC MINIMUM QUALIFICATIONS

  • Bachelor's degree in engineering or related field and/or equivalent work experience.
  • Minimum ten (10) years HE Technician, cable technician or electronics work experience
  • Minimum ten (10) years Engineering experience
  • Minimum five (5) years Management experience
  • Minimum three (3) years Project management experience
  • Must be able to work the following shift: Monday thru Friday 8:00AM - 5:00PM

REQUIRED QUALIFICATIONS

  • Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
  • Ability to drive Company vehicle in a safe and responsible manner
  • Ability to use personal computer and software applications
  • Ability to use handheld communication devices and applications
  • Ability to differentiate between different sizes and colors of wires
  • Ability to make cable connections in tight spaces by bending, reaching, twisting
  • Ability to work with small components and wires to make cable connections
  • Ability to use the following hand tools: electric drills, hammers, wrenches, screwdrivers
  • Ability to safely use weight-bearing equipment (such as ladders) within the maximum limitations of that equipment)
  • Ability to accurately measure distances, using tapes or other measuring devices
  • Ability to read general system layouts from blue prints and system maps
  • Ability to operate appropriate computer or test equipment associated with position
  • Ability to prioritize and organize effectively
  • Ability to work independently
  • Knowledge of basic mathematics and electronics
  • Demonstrated in-depth proficiency of designing, installing and maintaining critical facility systems and service delivery equipment for all products
  • Valid driver's license with satisfactory driving record within Company required standards

PREFERRED QUALIFICATIONS

  • SCTE-BCT/E certification or equivalent
  • NCTI Senior Master Technician certification & Broadband HFC networks testing and measurements or SCTE BDS, BTS, BTCS, DVEP, IPEP certifications
  • Individual has gained pertinent vendor certifications to bolster his or her effectiveness, such as: HVAC (Liebert, Trane, etc.), UPS / Inverter Vendor Certifications (Liebert, Alpha, etc.), Transport Vendor Certifications and Training (Aurora, Cisco, ARRIS, etc.)
  • Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including ladders and fully loaded tool belts
  • Ability to perform job from high places (roofs)
  • Knowledge of company products and services
  • Knowledge of National Electric Code and National Electric Safety Code
  • In-depth understanding of and demonstrated ability to teach advanced video networking, IP networking and DOCSIS
  • Ability to manage multiple priorities
  • Ability to supervise and motivate others
  • Demonstrated leadership qualities
  • Ability to maintain confidentiality

WORKING CONDITIONS

  • Work in a 24x7, fast paced environment
  • Exposure to continuous moderate noise
  • Work indoors in confined space, poorly ventilated areas such as attics, basements and/or crawlspaces
  • Exposure to dust, dirt, insects, rodents, pets, and cleaning solutions
  • Work and travel in inclement weather
  • Work all hours' day or night
  • Work performed near power facilities and electricity
EIP600-ISP

2024

Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us
Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.

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