Field Service Technician
3 weeks ago
Description
Duties and responsibilities:
- Daily travel to customer sites, occasional overtime, and sporadic on-call emergency service is required to meet customers' needs.
- Provides technical assistance on equipment start-ups, installations and repairs of compressed air systems including "hands-on" work to assure equipment operates to customer's requirements.
- Serves as technical support for customers and sales team, as needed.
- Documents service and installation activities by completing work orders for each job, maintenance checklist and daily time sheets in a timely manner.
- Increase HGAP's customers' awareness of how products, services and solutions (preventive maintenance, audits, etc.) can benefit their operations.
- Maintains rapport with customers by addressing complaints, identifying solutions, suggesting improved methods and techniques and recommending system improvements.
- Ensures proper operation of compressed air equipment by completing preventative maintenance requirements and inspections on a wide variety of compressors, refrigerated dryers, desiccant dryers and additional compressed air components.
- Works with Service Coordination team on identifying parts and supplies necessary to complete assigned service repairs.
- Conduct safety assessments of a continuously changing working environment.
- Submit expense reports, timesheets and other assigned documentation as required.
- Follow all Environmental Health and Safety policies and procedures.
- Communicate customer feedback to service management team as needed
- Drive field concerns to closure in a timely manner
Qualifications:
Education:
- Associates Degree a plus
- Technical Trade School a plus
Professional experience:
- 1- years of technical training or equivalent experience installing and troubleshooting compressed air dryer systems
- Experience with rotary screw Oil Free Compressors a plus
- Demonstrated success in technical training
- Experience with industrial product manufacturing and processes
- Strong verbal and written communication skills
- Must be able to engage and communicate effectively with all levels of the organization
- Strong grasp of Microsoft office required
- Ability to read and understand schematics
- Ability to work independently or on a team
Key behaviors:
- On time to all meetings / appointments / and scheduled engagements
- Diligent to work habits
- Dedicated to completion of responsibilities
- Willing to accept responsibilities within a team environment
Direct reports:
- N/A
The successful candidate is responsible for complying with Sullair and Hitachi's Code of Ethics and related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace.
This description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion.
HGAP is an equal opportunity employer and will not discriminate based on race, religion, color, age, gender, sexual orientation, national origin, genetic information, veteran status, physical or mental disability, or other protected categories under applicable law, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment.
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