Operations Supervisor – Remote

2 days ago


Shrewsbury, Massachusetts, United States University of Massachusetts Medical School Full time

GENERAL SUMMARY OF POSITION:

Under the general direction of the Associate Director, the Operations Supervisor provides supervisory and management support to program operations on prior authorization and care management activities. This position is responsible for managing the day-to-day operations of administrative, reporting, and information systems/technology functions as related to contracted deliverables.

MAJOR RESPONSIBILITIES:

  • Manages program support staff to effectively accomplish departmental goals and objectives;
  • Oversees day-to-day operations tasks, including but not limited to resource allocation, work volume distribution, and project management.
  • Monitors work volume to ensure staffing levels are adequate and appropriate efficiencies are maintained.
  • Provides direct supervision to operations staff, including leading all recruitment, hiring, performance management, and termination of team members.
  • Supervises operations staff to ensure projects and other deliverables are achieved in a timely and high quality manner, in collaboration with other departmental staff and resources.
  • Ensures timely and high quality orientation and training of new team members and training of existing team members on new procedures.
  • Oversees administrative staff's interface with information systems/technology functions including both internally and externally owned databases.
  • Works closely with Associate Director to promote adherence to sound operational practice.
  • Participates in performance improvement initiatives and demonstrates the use of quality improvement initiatives within the Program.
  • Lead small projects or subcomponents of larger, more complex projects.
  • Participates in program development project teams.
  • Oversees incoming communication including central telephone and email processes.
  • Works with the Leadership Team to establish efficient office procedures and policies.
  • Compile and analyze data, produce project reports, maintain project plans and schedule meetings.
  • Facilitates a positive working relationship between administrative and clinical staff and state agencies, as appropriate.
  • Provides input on new policies and procedures, services and programs and assists with their implementation.
  • Interfaces with Human Resources Department on personnel related issues as needed.
  • Provides coordination with and serves as liaison to other components of UMass Chan Medical School (UMass Chan) as required.
  • Maintains the confidentiality of all business documents and correspondence.
  • Attends and participates in meetings as required.
  • Comply with established departmental policies procedures and objectives.
  • Comply with all health and safety regulations and requirements.
  • Performs other similar and related duties as required or as directed.

ADDITIONAL RESPONSIBILITIES:

Collaborates with centralized departmental administrative and finance staff to ensure all personnel action activity related to hiring, firing, performance measurement, contracting, and funding are completed accurately and in a timely manner.

REQUIRED QUALIFICATIONS:

  • Bachelor's degree or equivalent experience required.
  • 4-6 years of related experience.
  • 1-2 years supervisory or leadership experience.
  • Strong inter-personal and/or supervisory skills.
  • Strong oral and written presentation skills.
  • Strong analytic skills and proven competence in independent problem solving.
  • Superior computer skills including strong knowledge of spreadsheet software and/or other system applications.
  • Exercises professional behavior and discretion.
  • Ability to assess priorities and operate in a flexible manner in order to meet the dynamic needs of the department.

PREFERRED QUALIFICATIONS:

Working knowledge of MMIS

Work environment: Remote

Prefer: prior supervisory experience; strong customer service skills; and excellent Microsoft Office suite knowledge.


View or Apply

To help us track our recruitment effort, please indicate in your cover/motivation letter where ) you saw this job posting.



  • Shrewsbury, Massachusetts, United States Spire Inc. Full time

    Company OverviewAt Spire, we believe energy exists to help people. To enrich their lives, grow their businesses, advance their communities. It's a simple idea, but one that's at the heart of our business. We're dedicated to understanding our customers' needs and goals to better serve them today and tomorrow. That's why we're always looking for driven,...


  • Shrewsbury, Massachusetts, United States InsideHigherEd Full time

    OverviewThis requisition is being used as a sourcing tool and does not have an open vacancy. Your application to this req will add you to a pool of candidates for potential future openings. We still encourage you to apply directly to positions you feel best meet your background, as this will not replace your application for other openings. The ForHealth...


  • Shrewsbury, Massachusetts, United States Spire Inc. Full time

    Company OverviewAt Spire, we believe energy exists to help people. To enrich their lives, grow their businesses, advance their communities. It's a simple idea, but one that's at the heart of our business. We're dedicated to understanding our customers' needs and goals to better serve them today and tomorrow. That's why we're always looking for driven,...


  • Shrewsbury, Massachusetts, United States Town of Shrewsbury Full time

    Weekly hours: 37.5 hours/weekTitle: Assistant to Town Manager – ProcurementLocation: Town HallBargaining unit: non-unionSupervisor: Assistant Town Manager of Finance and AdministrationHiring rate: $66, DOQ)Join the town of Shrewsbury as the Assistant to Town Manager for Procurement We are seeking a detail oriented individual with a passion for public...

  • Project Coordinator

    4 weeks ago


    Shrewsbury, Massachusetts, United States University of Massachusetts Medical School Full time

    GENERAL SUMMARY OF POSITION: Under the direction of the Director or designee, the Project Coordinator I provides analysis and support for projects, administrative, and general operations. Responsible for independent action on multiple projects as assigned. Tasks vary according to the priorities of the department.MAJOR RESPONSIBILITIES:Organize and plan work...

  • Project Coordinator

    1 month ago


    Shrewsbury, Massachusetts, United States University of Massachusetts Medical School Full time

    GENERAL SUMMARY OF POSITION: Under the direction of the Director or designee, the Project Coordinator I provides analysis and support for projects, administrative, and general operations. Responsible for independent action on multiple projects as assigned. Tasks vary according to the priorities of the department.MAJOR RESPONSIBILITIES:Organize and plan work...

  • Retail Associate

    3 weeks ago


    Shrewsbury, Massachusetts, United States MARSHALLS Full time

    Opportunity: Contribute To The Growth Of Your CareerResponsible for delivering a highly satisfied customer experience proven by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and loss prevention standards....


  • Shrewsbury, Massachusetts, United States UnitedHealth Group Full time

    $2,500 Sign-On Bonus for External CandidatesOpportunities with Reliant Medical Group , part of the Optum family of businesses. Join a community-based, multi-specialty, physician-led organization where you will work with talented peers on a common purpose: improving the quality, cost and experience of health care. Here, we focus on delivering the best patient...


  • Shrewsbury, Massachusetts, United States UMass Full time

    Job Summary : The University Information Technology Services (UITS) department of the University of Massachusetts is seeking an experienced Salesforce Administrator who wants to become part of an dynamic team of technology professionals supporting the institution's mission, "To enable UMASS to provide an affordable and accessible education of high quality...

  • Retail Associate

    4 weeks ago


    Shrewsbury, Massachusetts, United States The TJX Company Full time

    All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the everyday a little more fun is unwavering. Just like working here. Everyone encourages each other and embraces the excitement that can come with change. Each shift is...


  • Shrewsbury, Massachusetts, United States The SYGMA Network Full time

    Company: US3063 Sygma Pennsylvania (The Sygma Network, Inc)Zip Code:01545Minimum Years of Experience:1 YearEmployment Type:Full TimeTravel Percentage: 0COMPENSATION INFORMATION:The pay range provided is not indicative of Sysco's actual pay range but is merely algorithmic and provided for generalized comparison. Factors that may be used to determine rate of...


  • Shrewsbury, Massachusetts, United States The SYGMA Network Full time

    Company: US3063 Sygma Pennsylvania (The Sygma Network, Inc)Zip Code:01545Minimum Years of Experience:1 YearEmployment Type:Full TimeTravel Percentage: 0COMPENSATION INFORMATION:The pay range provided is not indicative of Sysco's actual pay range but is merely algorithmic and provided for generalized comparison. Factors that may be used to determine rate of...


  • Shrewsbury, United States University of Massachusetts Medical School Full time

    Overview: Reporting to the Senior Director, Disability Evaluation Services, the Director, Program Operations & Systems will be responsible for program management, oversight and systems support to the Senior Director. This position will oversee all system and operational functions for their respective Business Unit. Demands extensive collaboration with both...


  • Shrewsbury, United States InsideHigherEd Full time

    OverviewReporting to the Senior Director, Disability Evaluation Services, the Director, Program Operations & Systems will be responsible for program management, oversight and systems support to the Senior Director. This position will oversee all system and operational functions for their respective Business Unit. Demands extensive collaboration with both...

  • Manager, Operations

    2 weeks ago


    Shrewsbury, United States University of Massachusetts Medical School Full time

    Overview: **GENERAL SUMMARY OF POSITION**: Under the general direction of the Director or designee, the Operations Manager will manage and oversee administrative, program operations, reporting and information systems/technology functions. These functions include direct management of all administrative personnel, related operational workflow, interface with...

  • Manager, Operations

    2 weeks ago


    Shrewsbury, United States InsideHigherEd Full time

    OverviewGENERAL SUMMARY OF POSITION:  Under the general direction of the Director or designee, the Operations Manager will manage and oversee administrative, program operations, reporting and information systems/technology functions.  These functions include direct management of all administrative personnel, related operational workflow, interface with...

  • Manager, Operations

    1 week ago


    Shrewsbury, United States University of Massachusetts Medical School Full time

    OverviewGENERAL SUMMARY OF POSITION:  Under the general direction of the Director or designee, the Operations Manager will manage and oversee administrative, program operations, reporting and information systems/technology functions.  These functions include direct management of all administrative personnel, related operational workflow, interface with...


  • Shrewsbury, United States University of Massachusetts Medical School Full time

    Overview: Under the direction of the Senior Director of Workplace Equity and Inclusion, or designee, the Work Incentives Counseling Supervisor (WIC Supervisor) is certified by the U.S. Social Security Administration (SSA) as a Community Work Incentives Coordinator (CWIC) or Community Partner Work Incentives Coordinator (CPWIC) and has eight years or more...


  • Shrewsbury, United States American Water Company Full time

    Share Our Purpose. Be Yourself. Feel Valued. People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for...


  • Shrewsbury, United States American Water Company Full time

    Share Our Purpose. Be Yourself. Feel Valued. People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for...


  • Shrewsbury, United States PharmaCann Full time

    Job Summary The Front of House Supervisor is responsible for supervising a team that develops, implements and continuously improves all quality, training, customer experience programs, cash reconciliation and at times the check-in (camera) department to improve accuracy, and operational initiatives, ensure safety, security, and all State and Local regulatory...


  • Shrewsbury, United States PharmaCann Full time

    Job Summary The Front of House Supervisor is responsible for supervising a team that develops, implements and continuously improves all quality, training, customer experience programs, cash reconciliation and at times the check-in (camera) department to improve accuracy, and operational initiatives, ensure safety, security, and all State and Local regulatory...


  • Shrewsbury, United States Unibank Full time

    Opportunity Overview We have a Unique opportunity to join our Branch team as a full-time Relationship Banking Supervisor based in our Shrewsbury Branch location! We are group of talented, professional individuals passionate about supporting our customers and co-workers. We’re looking for someone who thrives in a position where delivering exceptional...


  • Shrewsbury, United States Verilife Full time

    PharmaCann, Inc. owns and operates best-in-class production facilities and retail dispensaries for cannabis-based products. We currently operate in the States of Illinois, New York, Massachusetts, Ohio, Pennsylvania, Maryland, Colorado and Michigan as a medical and/or adult use cannabis provider to patients and customers. We are looking for energetic,...


  • Shrewsbury, United States Verilife Full time

    PharmaCann, Inc. owns and operates best-in-class production facilities and retail dispensaries for cannabis-based products. We currently operate in the States of Illinois, New York, Massachusetts, Ohio, Pennsylvania, Maryland, Colorado and Michigan as a medical and/or adult use cannabis provider to patients and customers. We are looking for energetic,...


  • Shrewsbury, United States InsideHigherEd Full time

    OverviewUnder the direction of the Senior Director of Workplace Equity and Inclusion, or designee, the Work Incentives Counseling Supervisor (WIC Supervisor) is certified by the U.S. Social Security Administration (SSA) as a Community Work Incentives Coordinator (CWIC) or Community Partner Work Incentives Coordinator (CPWIC) and has eight years or more...


  • Shrewsbury, United States University of Massachusetts Medical School Full time

    Overview Under the direction of the Senior Director of Workplace Equity and Inclusion, or designee, the Work Incentives Counseling Supervisor (WIC Supervisor) is certified by the U.S. Social Security Administration (SSA) as a Community Work Incentives Coordinator (CWIC) or Community Partner Work Incentives Coordinator (CPWIC) and has eight years or more...


  • Shrewsbury, United States InsideHigherEd Full time

    OverviewUnder the direction of the Senior Director of Workplace Equity and Inclusion, or designee, the Work Incentives Counseling Supervisor (WIC Supervisor) is certified by the U.S. Social Security Administration (SSA) as a Community Work Incentives Coordinator (CWIC) or Community Partner Work Incentives Coordinator (CPWIC) and has eight years or more...


  • Shrewsbury, United States BankTalent HQ Full time

    Opportunity Overview We have a Unique opportunity to join our Branch team as a full-time Relationship Banking Supervisor based in our Shrewsbury Branch location! We are group of talented, professional individuals passionate about supporting our customers and co-workers. We're looking for someone who thrives in a position where delivering exceptional customer...


  • Shrewsbury, United States BankTalent HQ Full time

    Opportunity Overview We have a Unique opportunity to join our Branch team as a full-time Relationship Banking Supervisor based in our Shrewsbury Branch location! We are group of talented, professional individuals passionate about supporting our customers and co-workers. We're looking for someone who thrives in a position where delivering exceptional customer...


  • Shrewsbury, United States University of Massachusetts Full time

    Overview Under the direction of the Senior Director of Workplace Equity and Inclusion, or designee, the Work Incentives Counseling Supervisor (WIC Supervisor) is certified by the Social Security Administration (SSA) as a Community Work Incentives Coordinator (CWIC) or Community Partner Work Incentives Coordinator (CPWIC) and has eight years or more...


  • Shrewsbury, United States University of Massachusetts Full time

    Overview Under the direction of the Senior Director of Workplace Equity and Inclusion, or designee, the Work Incentives Counseling Supervisor (WIC Supervisor) is certified by the Social Security Administration (SSA) as a Community Work Incentives Coordinator (CWIC) or Community Partner Work Incentives Coordinator (CPWIC) and has eight years or more...