Guest Service Specialist II

3 weeks ago

Asheville, North Carolina, United States HCA Healthcare Full time

Description

Introduction

Do you want to join an organization that invests in you as a(an) Guest Service Specialist II? At Mission Hospital, you come first. HCA Healthcare has committed up to 300 million in programs to support our incredible team members over the course of three years.

Benefits

Mission Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

  • Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
  • Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
  • Free counseling services and resources for emotional, physical and financial wellbeing
  • 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  • Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  • Family support through fertility and family building benefits with Progyny and adoption assistance.
  • Referral services for child, elder and pet care, home and auto repair, event planning and more
  • Consumer discounts through Abenity and Consumer Discounts
  • Retirement readiness, rollover assistance services and preferred banking partnerships
  • Education assistance (tuition, student loan, certification support, dependent scholarships)
  • Colleague recognition program
  • Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  • Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

You contribute to our success. Every role has an impact on our patients' lives and you have the opportunity to make a difference. We are looking for a dedicated Guest Service Specialist II like you to be a part of our team.

Job Summary and Qualifications

Role Summary: Performs as a patient and family advocate to improve customer service and promote a culture of Patient and Family Centered Care. Uses effective communication, engagement and critical thinking skills to serve guests by answering inquiries in person or by phone. Monitors and provides assistance to guests seeking access to the Emergency Department while demonstrating caring and compassion and willingness to help at all times. Functions as liaison with patients and families by seeking out and addressing concerns in a timely and proactive manner.

What qualifications you will need:
  • Required Education: High School Diploma or Equivalent
  • Preferred Education: Associates degree or above
  • Required Experience: One year of experience working in customer relations or other public contact field. Experience with accessing information through an automated system. Attendance of De-Escalation 101 and Compassionate Conversation classes within first year (Mission Health Courses).

Mission Hospital is located in Asheville, North Carolina. This is Mission Healths flagship hospital, licensed for 815 beds. Healthgrades named Mission Hospital as of one Americas 50 Best Hospitals from Mission Hospital is in the top 1% of hospitals in the nation for providing the highest clinical quality year over year. Leapfrog Hospital Safety Grade recognized Mission Hospital with an "A," nationally recognizing Mission Hospitals achievements in protecting patients and providing safer healthcare. Mission Hospital also earned the prestigious Magnet Designation in November 2020. This is the highest international honor that distinguishes organizations that meet rigorous nursing excellence standards. We are the regional referral center for tertiary and quaternary care. We are the regions only Level II trauma center. Mission Hospital also includes Mission Childrens Hospital. The regions only childrens hospital - providing 30 pediatric sub-specialists. Were the busiest surgical hospital west of Raleigh, North Carolina. We are the second-busiest in the state. Mission Hospital provides the only open heart and interventional cardiology in the region. We are the only Cyberknife provider west of Raleigh.

HCA Healthcare has been recognized as one of the Worlds Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals Our Talent Acquisition team is reviewing applications for our Guest Service Specialist II opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

  • Community Outreach Specialist II

    3 weeks ago

    Asheville, North Carolina, United States HCA Healthcare Full time

    Description IntroductionLast year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) Community Outreach Specialist II with Mission Health Partners you can be a part of an organization that is devoted to giving backBenefitsMission Health Partners, offers a total rewards package that supports the health, life,...

  • Community Outreach Specialist II

    4 weeks ago

    Asheville, North Carolina, United States HCA Healthcare Full time

    Description IntroductionLast year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) Community Outreach Specialist II with Mission Health Partners you can be a part of an organization that is devoted to giving backBenefitsMission Health Partners, offers a total rewards package that supports the health, life,...

  • Guest Service Rep

    3 days ago

    Asheville, North Carolina, United States Hotel Resource Full time

    **Other** **Guest Service Rep - Front Desk - Kimpton Hotel Arras** Guest Service Rep - Front Desk - Kimpton Hotel Arras McKibbon Hospitality Asheville NC **Guest Service Rep - Front Desk - Kimpton Hotel Arras** **Company:** McKibbon Hospitality **Location:** 7 Patton Avenue 28806 US **Category:** Other **Degrees Required:** Not Specified **Employment...

  • Guest Service Agent

    3 weeks ago

    Asheville, North Carolina, United States Hilton Garden Inn Asheville South Full time

    JOB DESCRIPTIONAs a Guest Service Agent, you are the face of the hotel to every guest. You will work closely with the Guest Service Manager and other Managers and associates to ensure a positive overall guest experience. Our Guest Service Agents are professional, courteous, honest, and loyal. Most of all they are empowered to make guests happy by exceeding...

  • Guest Service Agent

    1 month ago

    Asheville, North Carolina, United States Hilton Garden Inn Asheville South Full time

    JOB DESCRIPTIONAs a Guest Service Agent, you are the face of the hotel to every guest. You will work closely with the Guest Service Manager and other Managers and associates to ensure a positive overall guest experience. Our Guest Service Agents are professional, courteous, honest, and loyal. Most of all they are empowered to make guests happy by exceeding...

  • Guest Service Agent

    3 weeks ago

    Asheville, North Carolina, United States Hilton Garden Inn Asheville South Full time

    JOB DESCRIPTIONAs a Guest Service Agent, you are the face of the hotel to every guest. You will work closely with the Assistant General Managers and associates to ensure a positive overall guest experience. Our Guest Service Agents are professional, courteous, honest, and loyal. Most of all they are empowered to make guests happy by exceeding their...

  • Guest Service Agent

    1 month ago

    Asheville, North Carolina, United States Hilton Garden Inn Asheville South Full time

    JOB DESCRIPTIONAs a Guest Service Agent, you are the face of the hotel to every guest. You will work closely with the Assistant General Managers and associates to ensure a positive overall guest experience. Our Guest Service Agents are professional, courteous, honest, and loyal. Most of all they are empowered to make guests happy by exceeding their...

  • Guest Services Supervisor

    4 days ago

    Asheville, North Carolina, United States Earth Fare, Inc Full time

    Position Summary: A great way to progress in hospitality management. Guests' services Supervisor oversees front desk agents to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Supervisors run their shift and learn about scheduling, billing, employee management and responds to guests' inquiries to insure a great...

  • Guest Services Call Center CarePartners

    4 weeks ago

    Asheville, North Carolina, United States HCA Healthcare Full time

    Description IntroductionAre you looking for a work environment where diversity and inclusion thrive? Submit your application for our Guest Services Call Center CarePartners opening with CarePartners today and find out what it truly means to be a part of the HCA Healthcare team.BenefitsCarePartners, offers a total rewards package that supports the health,...

  • Guest Services Call Center CarePartners

    3 weeks ago

    Asheville, North Carolina, United States HCA Healthcare Full time

    Description IntroductionAre you looking for a work environment where diversity and inclusion thrive? Submit your application for our Guest Services Call Center CarePartners opening with CarePartners today and find out what it truly means to be a part of the HCA Healthcare team.BenefitsCarePartners, offers a total rewards package that supports the health,...

  • Guest Services CarePartners Call Center

    3 weeks ago

    Asheville, North Carolina, United States HCA Healthcare Full time

    Description IntroductionAre you looking for a work environment where diversity and inclusion thrive? Submit your application for our Guest Services CarePartners Team opening with CarePartners today and find out what it truly means to be a part of the HCA Healthcare team.BenefitsCarePartners, offers a total rewards package that supports the health, life,...

  • Guest Services CarePartners Call Center

    4 weeks ago

    Asheville, North Carolina, United States HCA Healthcare Full time

    Description IntroductionAre you looking for a work environment where diversity and inclusion thrive? Submit your application for our Guest Services CarePartners Team opening with CarePartners today and find out what it truly means to be a part of the HCA Healthcare team.BenefitsCarePartners, offers a total rewards package that supports the health, life,...

  • Pharmacy Technician II

    3 weeks ago

    Asheville, North Carolina, United States HCA Healthcare Full time

    Description IntroductionLast year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) Pharmacy Technician II with Mission Hospital you can be a part of an organization that is devoted to giving backBenefitsMission Hospital, offers a total rewards package that supports the health, life, career and retirement of...

  • Pharmacy Technician II

    1 month ago

    Asheville, North Carolina, United States HCA Healthcare Full time

    Description IntroductionLast year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) Pharmacy Technician II with Mission Hospital you can be a part of an organization that is devoted to giving backBenefitsMission Hospital, offers a total rewards package that supports the health, life, career and retirement of...

  • Guest Experience Associate

    4 days ago

    Asheville, North Carolina, United States Blind Tiger Asheville Full time

    Job DescriptionJob DescriptionGuest Experience Associates are responsible for the critical first impression our guests have of our properties. Guest Experience Associates demonstrate exceptional hospitality in an attentive, friendly, and efficient manner going above and beyond to ensure that guest experiences will be worth remembering. The key service roles...

  • Pharmacy Tech II

    3 weeks ago

    Asheville, North Carolina, United States HCA Healthcare Full time

    Description IntroductionDo you want to join an organization that invests in you as a(an) Pharmacy Tech II? At Mission Hospital, you come first. HCA Healthcare has committed up to 300 million in programs to support our incredible team members over the course of three years.BenefitsMission Hospital, offers a total rewards package that supports the health,...

  • Pharmacy Tech II

    3 weeks ago

    Asheville, North Carolina, United States HCA Healthcare Full time

    Description IntroductionDo you want to join an organization that invests in you as a(an) Pharmacy Tech II - Days Weekends Rotate? At Mission Hospital, you come first. HCA Healthcare has committed up to 300 million in programs to support our incredible team members over the course of three years.BenefitsMission Hospital, offers a total rewards package that...

  • Pharmacy Tech II

    4 weeks ago

    Asheville, North Carolina, United States HCA Healthcare Full time

    Description IntroductionDo you want to join an organization that invests in you as a(an) Pharmacy Tech II - Days Weekends Rotate? At Mission Hospital, you come first. HCA Healthcare has committed up to 300 million in programs to support our incredible team members over the course of three years.BenefitsMission Hospital, offers a total rewards package that...

  • Pharmacy Tech II

    4 weeks ago

    Asheville, North Carolina, United States HCA Healthcare Full time

    Description IntroductionDo you want to join an organization that invests in you as a(an) Pharmacy Tech II - Weekdays Only? At Mission Hospital, you come first. HCA Healthcare has committed up to 300 million in programs to support our incredible team members over the course of three years.BenefitsMission Hospital, offers a total rewards package that supports...

  • Pharmacy Tech II

    4 weeks ago

    Asheville, North Carolina, United States HCA Healthcare Full time

    Description IntroductionDo you want to join an organization that invests in you as a(an) Pharmacy Tech II? At Mission Hospital, you come first. HCA Healthcare has committed up to 300 million in programs to support our incredible team members over the course of three years.BenefitsMission Hospital, offers a total rewards package that supports the health,...