Sr Manager, Reverse Logistics Planning

3 weeks ago

Coppell, Texas, United States TMobile Full time

Be unstoppable with us
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop

This role entails demonstrating strong leadership skills while overseeing a team responsible for all facets of reverse logistics supply planning across various programs. The team's primary focus is to efficiently manage the reverse flow of handsets from field returns, encompassing scenarios like buyer's remorse, warranty & insurance returns, dealer returns, retail stock balancing, end-of-life (EOL) management, and more. As a leader, it's crucial to inspire and empower team members to excel in their roles, fostering a collaborative and innovative work environment.
Responsibilities include forecasting, inventory management, excess and obsolete (E&O) handling, inventory reporting, creating build plans, and coordinating supply across multiple programs and service providers. A key aspect of leadership in this role involves providing guidance and mentorship to team members, helping them develop their skills and achieve professional growth. Additionally, collaboration with internal and external teams is essential to align on performance objectives and establish suitable budgets, showcasing strong interpersonal and communication skills.
Other tasks encompass ad hoc reporting, product lifecycle management, cost analysis, and developing and documenting processes. Effective leadership in these areas involves being proactive in identifying opportunities for improvement, fostering a culture of continuous learning and development, and driving initiatives to enhance efficiency and effectiveness.

Main Responsibilities

Supervise weekly build plan process and meeting with 3rd party to ensure supply is being utilized most efficiently. Facilitate and lead weekly inventory disposition process and meeting with 3rd party to ensure inventory is being utilized most efficiently. Implements the refinement and improvements of supply planning processes and systems to support business requirements.Work cross-functionally with demand planning team to gain understanding of demand trends and inbound forecasts. Oversee cross-functional team to identify obsolete inventory in a timely manner and to fully understand any gaps in supply and demand.Communicate impacts of any supply shortages that could limit supply to support sales channels and warranty programs.Ensures supply forecast is shared/received in the format, level of detail, and timing required by all customers and supply chain partners with documented assumptions. Analyzes performance and trends, identifies opportunities and risks, and proactively communicates to cross-functional teams.Manages overall inventory budget and levels in accordance with departmental quarterly inventory level goals.Supervise and deliver weekly reporting as part of the weekly inventory management process. Communicates clearly all affected parties, and maintains file and weekly process.Also responsible for other Duties/Projects as assigned by business management as needed. ​

Educational Requirements

Bachelor's Degree RequiredWork Experience7-10 years experience in supply chain planning, SAP-APO and/or other planning software knowledge. (Required)2-4 years Management/Leadership of a team. (Required)Knowledge, Skills, and AbilitiesForecasting (Required)Problem solving (Required)Strategic Thinking (Required)Clear concise communication (Required)Materials Management (Required)Inventory Management (Required)Analytics (Required)Microsoft Excel (Required)At least 18 years of ageLegally authorized to work in the United States
Travel:Travel Required (Yes/No):Yes 10%
DOT Regulated:DOT Regulated Position (Yes/No):NoSafety Sensitive Position (Yes/No):No

At T-Mobile, our benefits exemplify the spirit of One Team, Together A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to paid 12 holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short and long term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.

We don't stop there- eligible employees can receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs To learn about T-Mobile's amazing benefits, check out www.t-

Never stop growing
T-Mobile doesn't have a corporate ladder–it's more like a jungle gym of possibilities We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing - or calling Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

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