Evidence Technician

3 weeks ago

Austin, Texas, United States KLDiscovery Full time
KLDiscovery, a leading global provider of electronic discovery, information governance and data recovery services, is currently seeking an Evidence Technician.

The position manages incoming eDiscovery processing requests for data related to pending/potential litigation, investigations, and various other types of matters. The ideal candidate will ensure that projects are adequately handled, tracked, and responded to in an efficient and accurate manner. This position requires a wide array of technical competencies and is a springboard for advancement into a Digital Analyst or eDiscovery Analyst position.

Schedule: Tuesday - Friday hours are 11:00 am to 7:00 pm and Saturday hours are 8:00 am to 4:00 pm

On-Site Opportunity.

Responsibilities

  • Order, stock and manage the inventory of supplies, based upon demand, to include all media orders for production labs
  • Prioritize multiple projects with similar deadlines (multi-tasking is a must)
  • Follow strict evidence handling, duplications, and Chain of Custody procedures
  • Perform deliveries and pickups from client sites, including rotating weekend coverage; requires ability to lift +50 pounds
  • Support eDiscovery processing, Forensic and Project Management departments as needed. Also handle drive check outs/hook ups and packing/creating shipments.
  • Utilize business problem-solving skills and judgment necessary to analyze, troubleshoot, and problem-solve issues and provide proposed solutions
  • Assist in developing, documenting, and refining necessary procedures to accomplish discovery process requirements
  • Provide daily activity reports to management (daily evidence tally report and morning/afternoon updates on assigned projects and evidence/inventory levels)

Qualifications

  • Self-motivated with ability to work collaboratively in a team environment
  • Creative problem-solving capabilities
  • Excellent verbal and written communication skills
  • A keen level of attention to detail
  • Proven ability to work under pressure and meet strict deadlines
  • Ability to work flexible shifts (when needed)
  • High School Diploma/GED equivalent (some college preferred, but not required)
  • Proficient in the use of Text Editor Applications, MS Excel and like Office productivity applications
  • Must be experienced with designing and maintaining spreadsheets
  • Working knowledge of Windows, Linux/Unix, and Mac operating systems
  • Demonstrated ability to provide customer service and support to internal and external contacts
  • Candidates must have a valid Driver's License to be considered for this position.

What We Offer

  • A friendly and welcoming team-oriented environment
  • Opportunities for career advancement and growth
  • Business casual dress
  • Medical/Dental/Vision benefits as well as company provided Life Insurance, Short Term and Long-Term Disability
  • Paid Time Off & 401k retirement savings plan with company match

Our Cultural Values

Entrepreneurs at heart, we are a customer first team sharing one goal and one vision. We seek team members who are:

  • Humble - No one is above another; we all work together to meet our clients' needs and we acknowledge our own weaknesses
  • Hungry - We all are driven internally to be successful and to continually expand our contribution and impact
  • Smart - We use emotional intelligence when working with one another and with clients

Our culture shapes our actions, our products, and the relationships we forge with our customers.

Who We Are

KLDiscovery provides technology-enabled services and software to help law firms, corporations, government agencies and consumers solve complex data challenges. The company, with offices in 25 locations across 16 countries, is a global leader in delivering best-in-class eDiscovery, information governance and data recovery solutions to support the litigation, regulatory compliance, internal investigation and data recovery and management needs of our clients.

Serving clients for over 30 years, KLDiscovery offers data collection and forensic investigation, early case assessment, electronic discovery and data processing, application software and data hosting for web-based document reviews, and managed document review services. In addition, through its global Ontrack Data Recovery business, KLDiscovery delivers world-class data recovery, email extraction and restoration, data destruction and tape management.

KLDiscovery has been recognized as one of the fastest growing companies in North America by both Inc. Magazine (Inc and Deloitte (Deloitte's Technology Fast 500) and CEO Chris Weiler has been honored as a past Ernst & Young Entrepreneur of the YearTM. Additionally, KLDiscovery is an Orange-level Relativity Best in Service Partner, a Relativity Premium Hosting Partner and maintains ISO/IEC 27001 Certified data centers.

KLDiscovery is an Equal Opportunity Employer.

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