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Medical Receptionist

3 months ago

Southfield, Michigan, United States ChenMed Full time

We're unique. You should be, too.

We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

We're different than most primary care providers. We're rapidly expanding and we need great people to join our team.

The Member Retention Specialist is responsible for helping to cultivate positive patient experience and drive long-term member retention. The incumbent in this role works collaboratively with Membership Growth Consultants (MGCs) and Center Dyads to execute targeted activities to retain membership.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

  • Finds creative and compliant ways to engage and enhance communication with our patients
  • Engages with all patients in the lobby, acting as a lobby ambassador, to identify opportunities for referrals, patient ambassadors, and service recovery
  • Responsible for escalating service issues to Center Dyad to ensure timely resolution
  • Leverages patient experience tools to proactively identify members for early service recovery intervention
  • Establishes strong relationships with brokers and agents that have ties with center and a strong understanding of our value proposition
  • Leverages company tools to enhance patient retention in partnership with Center leadership
  • Compliantly connects patients with agents, brokers, and company employees to maintain patient engagement
  • Identifies and reports on patient engagement and retention trends to inform strategy in collaboration with Center leadership
  • Performs other duties as assigned and modified at manager's discretion.

EDUCATION AND EXPERIENCE CRITERIA:

  • High school diploma or equivalent education required
  • Graduation from a nationally accredited Medical Assistant program preferred
  • A minimum of 1 year of work experience in a medical clinic or similar environment required
  • BLS for Healthcare Providers preferred

We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care.

ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day.

Current Employee apply HERE

Current Contingent Worker please see job aid HERE to apply