Field Training Specialist

4 weeks ago

Raleigh, North Carolina, United States Circle K Full time

  • JOB DUTIES & RESPONSIBILITIES

    • Collaborates with field management, curriculum designers, members of the Human Resources team and subject matter experts to ensure store training materials are effective, current, relevant and compatible with Company policies and standards.
    • Works with curriculum designers on the creation and modification of new programs as organizational needs change.
    • Administers testing and certification tools to measure and assess effectiveness of the curriculum, learner performance, and training tactics; monitors, evaluates and records training activities and program effectiveness; makes recommendations to designers for adjustments.
    • Utilizes a variety of reports to conduct store training needs assessments within their geographic area, schedules and conducts store training, evaluates results and reports back to Manager and Director regarding outcome and makes recommendations for improvements; develops alternative training methods if expected improvements are not seen.
    • Educates Store Operations Personnel on effective training techniques, ( i.e., the "how to" of employee training) by implementing and delivering instructional programs, curriculum, training procedures and aids, computer-based training (CBT) and materials using a variety of instructional techniques and formats such as role playing, simulations, team exercises, group discussions, videos and lectures .
    • Provides topic specific training programs to aid store and field employees aimed at maintaining and improving their individual job skills.
    • Keeps up with developments in area of expertise by reading current journals, books and magazine articles; attends meetings and seminars to obtain information for use in training programs, or to inform management of training program status.
    • Maintains accurate records related to the training that has been provided and completed within the assigned geographic area to include statistical data on completed curriculum by individual position.
    • Maintain current training with QSR sites (Subway, Krystals, Dairy Queen, Little Cesear's, Ks Kitchen, Hardees)
    • Performs special projects or other duties as assigned

  • JOB REQUIREMENTS

    • Bachelor's degree preferred, preferably in a learning discipline, with a minimum of two years' experience in a retail environment instructing others, providing and implementing a wide variety of programs, or an equivalent combination of education and experience.
    • Able to demonstrate and train all QSR sites
    • Demonstrated application of adult learning principles
    • Proficient with Microsoft Windows operating system & Microsoft Office applications.
    • Ability to read and listen, understand and communicate information and ideas in a clear and understandable manner, both orally and in writing.
    • Demonstrated ability to influence and impact people not in a direct reporting role and at higher organizational levels.
    • Ability to effectively analyze and evaluate information to make decisions, solve problems and achieve goals.
    • Physical Demands: Work requires frequent driving and driving at night, standing and walking; and occasional bending, stooping, crouching, and lifting/carrying up to 50 pounds.
Circle K is an Equal Opportunity Employer.
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.

Click below to review information about our company's use of the federal E-Verify program to check work eligibility:

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