Information Technology Application Support Analyst

4 weeks ago

Hoover, United States Regions Full time

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

At Regions, the Information Technology Application Support Analyst supports software systems, provides troubleshooting, technical assistance, installation, and training to software users. This position also ensures that application support documentation is maintained to the highest quality.

Primary Responsibilities

  • Obtains information on application design and functionality to propose solutions to end users
  • Responds to client inquiries concerning software operation and troubleshoots system software and operator complications
  • Monitors routine and critical processes and workflows to proactively identify problem trends
  • Assists with application implementations and configuration
  • Performs root cause analysis and provides technical solutions to production related application errors
  • Performs application testing in various environments
  • Deploys service releases, patches, requests, and customizations
  • Exercises independence of thought, but complex problems may be referred to senior associates or supervisor/manager

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

Requirements

  • Bachelor's degree in a related field and three (3) years of related experience
  • Or High School Diploma and seven (7) years of experience

Skills and Competencies

  • Ability to communicate technical problems and solutions to non-technical users
  • Excellent written and verbal communication skills

Additional Job Description

  • Must have experience supporting Microsoft products including Microsoft Server and Microsoft SQL
  • Must have application testing experience
  • Must have strong troubleshooting experience
  • Experience with AWS is a plus
  • Experience with GitHub is a plus

This position must be within a reasonable driving distance to a Branch, Consumer Operations, or Professional Office Building with the location being for Birmingham, AL, Nashville, TN, Atlanta, GA, or Charlotte, NC. Regions will not provide relocation assistance for this position, and relocation would be at your expense. Exceptions to the geographic location requirement may be made for current Regions associates who work remotely.

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

$73,333.20 USD

50th Percentile:

$95,910.00 USD

Incentive Pay Plans:

This job is not incentive eligible.Location:Hoover, Alabama

Bring Your Whole Self to Work

We have a passion for creating an inclusive environment that promotes and values diversity of race, color, national origin, religion, age, sexual orientation, gender identity, disability, veteran status, genetic information, sex, pregnancy, and many other primary and secondary dimensions that make each of us unique as individuals and provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work is the right thing to do.

OFCCP Disclosure: Equal Opportunity Employer/Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.

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