UX Researcher

Found in: beBee jobs US - 2 weeks ago


Remote, Oregon, United States Apex Systems Full time
Our healthcare client is looking for a UX Researcher in a 1-year freelance opportunity

This role is:

  • 40 hours/week Fully Remote (can also come onsite if preferred on occasion) 1+ Year The ideal UX Researcher: 5+ years' relevant UX/CX experience, including 3+ years developing personas, journey maps, and creating Jobs To Be Done frameworks Healthcare industry experience A strong portfolio that includes examples of journey maps, personas, Jobs To Be Done frameworks and the impact of your work across the company and intended audiences Consumercentric mindset with experience conducting research, synthesizing insights, and leading Human Centered Design activities Strong collaboration and relationship building skills Strong presentation skills Bachelors Degree The purpose of this role is to gain a better understanding of the customer experience and how they interact with their website.

UX Researcher Job Responsibilities include:

  • Establish the vision and road map for broker journeys (initial focus, desired outcomes, stakeholders, timing and action)
  • Conduct primary and secondary research, interviews, workshops, and partner with key stakeholders to establish audience (personas) and needs
  • Evaluate processes, conduct research, gather data and solicit stakeholder feedback to develop journey maps spanning all audience channels, mediums and devices
  • Effectively analyze journey maps for opportunities, pain points, moments that matter and inefficiencies across channels, touch points and platforms
  • Conduct virtual workshops with large groups of stakeholders to refine and align on key artifacts
  • Create and execute research to use along with other data such as analytics and market research to provide key insights and prioritized recommendations

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