Quality Assurance Officer

Introduction

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When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than one million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults.�\r
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We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we achieve Governor Wes Moore's pledge to leave no one behind.\r
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GRADE

ASTD16\r

LOCATION OF POSITION

Maryland Department of Human Services\r
Office of Licensing and Monitoring\r
25 S. Charles Street\r
Baltimore, MD 21201\r
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Main Purpose of Job

The goal of this position is to create and lead process improvement projects that address operational or program difficulties identified by the leadership team. This includes conducting a thorough assessment of the challenge, developing deliverables that are responsive to that assessment, coordinating and collaborating with executive and program staff to finalize those deliverables, and implementing the improvement through staff training, communication strategies, and ongoing technical assistance. Second, the incumbent is in charge of assessing and preparing performance statistics for departmental programs and operations so that the executive team can make informed decisions about resource deployment, program enhancement, and operational procedures.�This includes devising analysis methodologies, automating reports, developing methods for faster and more accurate data collecting, and offering suggestions to the Executive Director.\r

POSITION DUTIES

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Conducts record reviews to ensure program compliance and accumulates relevant data. Creates and implements statistical reports, standard operating procedures, and program report cards.\r
Leads projects to remove waste, decrease errors, and implement modern business practices throughout the agency. Diagnoses operational issues and suggests new rules, processes, data gathering, personnel, and training methods. The incumbent oversees process improvement initiatives from inception to implementation, requiring communication and cooperation with program managers, Deputy Directors, and Executive Director. Ensures staff accurately interpret and apply state and federal regulations affecting child welfare service delivery.\r
Responsible for establishing and implementing performance measurement systems. This involves automating reports, visualizing data with business intelligence tools, analyzing large longitudinal data sets, developing data collection and analysis tools, producing summary performance reports, and presenting findings and recommendations to the executive team.\r
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MINIMUM QUALIFICATIONS

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Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.\r
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Experience:�Eight years of experience, four years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations and an additional four years of professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations.\r
Notes:\r
1. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and four�years of experience in the administration of a human services program or experience conducting studies and analyses of�programs, procedures, practices and organizations for the required experience.\r
2. Candidates may substitute graduate level education at an�accredited college or university in a human services related field at the rate of 30 credit hours per year for up to six years of the required experience.\r
3.�Candidates may substitute U.S. Armed Forces military experience as a commissioned officer in Administrative Officer classifications or Administrative Officer specialty codes in the General, Administrative, Clerical and Office Services field of work on a year-for-year basis for the�required experience.\r

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.\r
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One year of experience working with Maryland Department of Human Services or another human services organization.\r
One year of experience writing reports.\r
One year of experience utilizing Microsoft Word, Excel, Google Docs, Google Forms, and Google Sheets.\r
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LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.\r

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.� Successful candidates will be placed on the eligible (employment) list for at least one year.\r
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All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.\r

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position.�It is important that you provide complete and accurate information on your application.�Please report all experience and education that is related to this position.\r
For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.\r
It is imperative to list all computer and software experience on your application pertaining to your job�duties.\r

BENEFITS

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As an employee of the State of Maryland, you will have access to outstanding benefits, including: health�insurance, dental, and vision plans offered at a low cost.�CLICK ON THIS LINK FOR MORE DETAILS:�STATE OF MARYLAND BENEFITS.\r
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Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date).\r
Annual Leave - ten (10) days of accumulated annual leave per year.\r
Sick Leave - fifteen (15) days of accumulated sick leave per year.��\r
Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child.\r
Holidays - State employees also celebrate at least twelve (12) holidays per year.��\r
Pension - State employees earn credit towards a retirement pension.\r
Positions may be eligible for telework.\r
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FURTHER INSTRUCTIONS

Online applications are STRONGLY preferred.� If the online application process is not available, please send your paper application and supplemental questionnaire (if applicable) to: Department of Human Services, Examination Services Unit, Attention: Dontia Walker, 25 S Charles Street, � If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at or �\r
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Do not submit unsolicited documentation.\r
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The paper application must be received by 5 PM on the closing date for the recruitment. TTY Users: call via Maryland Relay, \r
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As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity.\r
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Bilingual applicants and� people with disabilities are encouraged to apply.\r
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We thank our Veterans for their service to our country and encourage them to apply.\r
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