Client Care Coordinator

Found in: beBee jobs US - 1 week ago

Powell, United States Home Instead Full time

Want to make a real difference in the rapidly growing senior care industry? Home Instead offers great industry training, a fun, competitive, family-oriented culture and provides opportunities for personal and professional growth.


The Client Care and Sales Coordinator performs a variety of duties that relate to client care including care consultations with potential clients and family members and quality assurance visits.

The effective Client Care and Sales Coordinator uses a consultative sales approach to determine each individual client's needs and provides solutions and a tailored care plan.

They continuously evaluate the plan through a series of ongoing communications and visits to ensure high-quality care, client satisfaction and retention, and identify and pursue opportunities to increase services.

This role is also responsible for marketing Home Instead services by building relationships with key referral providers in the community to generate new client leads.


Location, Pay and Benefits:


The Client Care Coordinator is a full-time position will be compensated $60,000 annually with generous bonus opportunities and works primarily out of our Powell and Gahanna, OH offices.

Benefits include use of company car for work related travel, 100% company paid Teladoc membership, paid time off, company contributions towards basic medical, vision, dental, life, short-term disability and a 401K with generous company match.


Primary Responsibilities:

  • Meet with potential clients and family members to discuss their needs and provide solutions in the form of a service plan
  • Conduct Service Inquiries and Care Consultations as needed following the consultative sales process
  • Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service
  • Work with other team members to coordinate various aspects of a client's care
  • Conduct client/caregiver introductions with new clients and and caregivers
  • Create and maintain client and responsible party records documenting all quality assurance meetings, including detailed data entry
  • Plan and execute a schedule that ensures each client has at minimum one quality assurance visit per (month/quarter).
  • Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through a quality assurance program
  • Demonstrate open and effective communication with clients, family members, the franchise owner, colleagues and caregivers, and referral providers/care providers
  • Work with clients and their families on any issues that may arise to ensure timely and successful problem resolution and maintenance of high-quality service
  • Must be adept at working independently, highly self-motivated, enjoy working independently, and skilled at prioritizing variable work loads on a daily, weekly and monthly basis

Secondary Responsibilities:

  • Participate as needed in caregiver meetings
  • Conduct family education sessions as needed
  • Perform any and all other functions deemed necessary
  • Maintain regular attendance including occasional evening hours

Education/Experience Requirements:

  • College degree preferred
  • One year experience in home care, health care or senior-related industry strongly preferred, an equivalent combination of education and other sales/service-related work experience may be considered
  • Strong Microsoft Office and keyboarding skills required
  • Salesforce experience a plus
  • Must possess a valid driver's license and auto insurance
  • Clean background check and drug test required
To apply for this position, please submit your resume. Cover letter encouraged, but not required.

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