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Quality Excellence Management Rep

3 months ago

Houston, Texas, United States Lyondell Basell North America Full time

LyondellBasell

Basic Function

The APS USCAN Regional Quality Complaints Leader champions, supports and/or leads Quality Complaints Management improvement in APS USCAN together with internal stakeholders line Business, Manufacturing, ADTS, Supply chain, PAD and with the Customer.

A key aspect of this role is ensuring customer satisfaction in complaint handling. The role monitors, manages and advises on how the quality complaint management system and the internal stakeholders are performing, utilizing statistics of actual performance against set targeted measures and will be involved in developing internal processes necessary to improve customer satisfaction. Additionally, the APS USCAN Regional Quality Complaints Leader will work together with the regional Quality Excellence Team supporting the development and maintenance of a customer-focused culture within the APS organization.

The job function covers leadership to all stakeholders to deliver and ensure flawless complaint handling and communication. It requires the ability to build partnerships and achieve results while working with and through others. #LI-TF1

Roles & Responsibilities
  • Provide leadership in the area of Quality Management to the Business Groups and Manufacturing Site Quality Teams including QMS Audits and Certifications
  • Responsible for the Quality Policy, Quality Manuals, Risks and Opportunities, and Scope of the Quality Management System
  • Work with process owners to develop, communicate, and maintain RACI analyses of QMS Processes
  • Analyze metrics and trends to have a deep understanding of opportunities
  • Promote continuous performance improvement initiatives with high-quality and timely deliverables
  • Report to Management on the performance of the QMS and need for improvements or resources, while accounting for risks
  • Promote Quality Culture continuous growth and development
  • Support for Special Projects
Min. Qualifications
  • Bachelor's degree in Chemistry, Biology, Engineering or other technical field
  • Minimum 7-10 years' experience in Quality related roles
  • Experience in ISO9001 and IATF Certification
  • Knowledge and sound understanding of Quality Management Systems, Six Sigma, Statistical Analysis, Quality Tools (FMEA, PPAP, APQP, etc.) and Corrective Action Tools
  • Project management and organizational skills
  • Ability to summarize information and communicate effectively
  • Good Computer Skills such as Excel, Power BI, Word, PowerPoint, OneNote, SPC, Capability Studies, DOEs, Regression Analysis, Graphical Analysis, Gage R&R, Measurement System Analysis, etc.
  • Possesses good interpersonal and communications skills to communicate effectively to all levels of the organization
Preferred Qualifications
  • Certified Quality Engineer or Six Sigma Black Belt
  • Excellent Computer Skills
  • Excellent interpersonal and communications skills
Competencies
Build PartnershipsDeliver ResultsDrive InnovationGrow CapabilitiesPromote InclusionMotivational/Cultural FitTechnical Skills

We are LyondellBasell – a leader in the global chemical industry creating solutions for everyday sustainable living. Through advanced technology and focused investments, we are enabling a circular and low carbon economy. Across all we do, we aim to champion our employees, and unlock value for customers, investors and society. LyondellBasell places high priority on diversity, equity and inclusion and is strongly committed to our planet, the communities where we operate and our future workforce. As one of the world's largest producers of polymers and a leader in polyolefin technologies, we develop, manufacture and market high-quality and innovative products for applications ranging from sustainable transportation and food safety to clean water and quality healthcare. For more information, please visit or follow @LyondellBasell on LinkedIn.

Must be at least 18 years of age and must be legally authorized to work in the United States (US) on a permanent basis without visa sponsorship.

LyondellBasell does not accept or retain unsolicited résumés or phone calls and/or respond to them or to any third party representing job seekers.

LyondellBasell is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, and other protected characteristics. The US EEO is the Law poster is available here.