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Sea Logistics Customer Care Specialist, Export

3 months ago

Spring Valley, New York, United States Kuehne Nagel Full time
Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Rockland site is looking for a new Sea Logistics Customer Care Specialist, Export to join our
Sea Logistics team. Your Role Reporting to the Sea Logistics Customer Care Manager you will be responsible for the coordination of Sea Export shipments such as, opening export files, production of internal documentation, updating export statuses, assisting and advising customers of Arrival, arranging deliveries, processing invoices (including price conversions and verifying shipment weight and volume), dealing with e-mail queries from Kuehne + Nagel Overseas offices as well as ensuring that excellent standard of data accuracy. Your Responsibilities
  • Operational
    duties to include coordination with shippers, truckers, steamship lines
    and Kuehne+Nagel offices for the export of shipments.
  • The complete
    process of shipment includes arranging for pick-up or inland
    transportation, booking, document preparation (bill of lading, Kuehne+Nagel invoicing,
    certificate of origin, export declaration and/or AES, if applicable)
    forwarding, follow-up with tracking and tracing to destination and data
    quality requirement.
  • Customer
    Service responsibilities include maintaining communication with vendor,
    shipper, customer, carrier, and Kuehne+Nagel overseas offices throughout the
    process and choosing proper routing appropriate to the customer's needs.
  • Negotiate
    cost-effective rates with service providers to ensure maximum
    profitability.
  • Maintain SOP
    (standard operating procedures) and customer profiles including key
    contacts, special requirements, contract rates and preferred
    routings/services/carriers.
  • Participate in
    quotes for overseas offices as requested.
  • Review
    information published on Kuehne+Nagel's Intranet system daily.
  • Immediately
    report problems, operation disputes or discrepancies to a supervisor,
    manager, divisional manager, or branch manager.
  • Read and work
    in accordance with Quality Management Work Instructions and QHSE
    procedures (ISO9001).
  • Employees may
    also have additional responsibilities in accordance with supporting a
    specific department(s)/division(s) and/or be tasked with specific,
    individualized assignments.
  • Resolve issues
    respective to meeting client requirements, data input - general customer
    service inquiries related to tracking & tracing.
  • Resolve billing
    discrepancies and discrepancies against client SOP's.
Your Skills and Experiences
  • College a plus
    or equivalent experience
  • Usually
    requires a minimum of 2 years relevant experience in freight forwarding.
  • Ideal candidate
    will have 3 to 5 years current work experience in ocean freight
    forwarding.
  • Good working
    knowledge of domestic and international geography including countries,
    major cities, seaport.
  • Basic knowledge
    of U.S. Administration Regulations (FAA, FMC, EAR, Hazmat) and other
    government agency requirements.
  • Strong verbal
    and written communication skills; and PC skills.
  • Employee
    requires completion of IMO Security training classes.
Good Reasons to Join There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-MB1