Employee Services Representative II
4 weeks ago
Job Seekers can review the Job Applicant Privacy Policy by clicking HERE.
Summary
The Employee Services Representative II is responsible for second level triage of transferred calls from Tier 1 OR be the first point of contact for specialized inquires or transactions that need specialized knowledge and / or subject matter expertise (including, but not limited to areas such as: I-9 compliance, Pre-employment services, Unemployment Insurance claims, Immigration Services, Leave Administration, Drug and Alcohol program, HR Compliance, compliance with collective bargaining agreements, HR knowledge administration, or on-site HR support). Operating in a fast-paced environment, illustrating confidence in handling inbound/direct or transferred calls/cases. Ability to work in a team environment, displays critical thinking skills and able to problem solve while providing superior customer support and HR subject matter expertise.
Essential Functions
- Receive incoming escalation calls from Tier 1 Contact Center Representatives, or from internal customers needing specialized assistance for the functional area(s) assigned
- Process complex transactions, diagnose and resolve critical issues with the highest level of accuracy, accountability and reliability
- Extensive phone, email as well as in-person communications, with ability to multi-task
- Monitor work queues and work independently under the direction of the Manager
- Exhibit positive attitude while communicating with all internal and external customers
- Develop deep expertise and specialized knowledge in functional area to aid customer escalation calls
- Identify areas for continuous improvement
- Required to meet productivity and accuracy standards as required
- Cross-train on other duties as assigned by management
- Flexibility to work overtime / extended hours, if required, in order to support operations during high-volume periods
Additional Responsibilities
- Performs other duties as assigned.
Skills and Abilities
- Attention to detail, strong written and verbal communication skills, and efficiency in responding to written messages through a computer system
- Technological literacy and mastery of navigating web browsers and basic office software such as Outlook and Word
- Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments
- Strong communication, organization, time management skills, and functional expertise (e.gbenefits, compensation)
- Time management
- Excellent collaboration and team building skills
- Proficient in Microsoft Office environment intermediate required
Qualifications
- Associate's degree preferred
- Bachelor's degree preferred
- Two (2) years or more in functional service area (i.e. Separations, Benefits, Leaves, Global Mobility, Payroll, ER / LR, etc.) required
- Two (2) years or more relevant work experience (i.e. processing mass data uploads, payroll, organizational changes, etc.) required
- Proficient in Microsoft Office environment intermediate required
Travel: None
DOT Regulated: None
Applicants from California, Colorado, Connecticut, Hawaii, New Jersey, New York, Washington State:
Salary is determined based on internal equity; internal salary ranges; market
data/ranges; applicant's skills; prior relevant experience; certain degrees or
certifications, etc.
The pay for this position ranges from $21.64-$28.68 an hour.
Ryder offers comprehensive health and welfare benefits, to include medical,
prescription, dental, vision, life insurance and disability insurance options, as well as
paid time off for vacation, illness, bereavement, family and parental leave, and a tax advantaged 401(k) retirement savings plan
Job Category: HR Compliance
Ryder is an equal opportunity employer. We value Diversity and Inclusion in the workplace and encourage all qualified candidates to apply including women, visible minorities, aboriginals and persons with disabilities.
In accordance with our commitment to diversity and inclusion, Ryder welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment, selection, and assessment process. Should you require an accommodation, please inform the Human Resources representative of the nature of the accommodation requested so that we may discuss your needs with you. If you require assistance in order to apply please contact us at
Ryder est un employeur offrant l'équité en matière d'emploi. Nous valorisons la diversité et l'inclusion en milieu de travail et nous encourageons tous les candidats qualifiés à postuler, y compris les femmes, les minorités visibles, les autochtones et les personnes avec un handicap. (L'emploi du genre masculin dans ce texte ne se veut pas discriminatoire et n'a pour but que de l'alléger)
Conformément à son engagement envers la diversité et l'inclusion, Ryder accueille et encourage les candidatures de personnes handicapées. Des accommodements peuvent être proposés sur demande pour les candidats qui participent à toutes les sphères du processus de recrutement, de sélection et d'évaluation. Si vous nécessitez un accommodement, veuillez informer le représentant des ressources humaines de la nature de l'accommodement souhaité afin que nous puissions discuter de vos besoins avec vous. Si vous avez besoin d'assistance pour postuler, veuillez nous appeler au
Job Seekers can review the Job Applicant Privacy Policy by clicking HERE.
#wd
-
Employee Services Coordinator
1 week ago
Oklahoma City, Oklahoma, United States Paycom Online Full timeThis position supports the entire organization by providing a variety of support services to all employees.RESPONSIBILITIES Greet and welcome all employees, vendors and visitors coming into the building Facilitate screening operations of metal detectors and conduct bag inspections Ensure security protocols are followed regarding bag check and detector...
-
Route Service Sales Representative
1 week ago
Oklahoma City, Oklahoma, United States Cintas Full timeRequisition Number: 173702Job DescriptionCintas is seeking a Route Service Sales Representative (4-Day Workweek) to manage and grow customer accounts in the Rental Division. Route Service Sales Representatives drive a truck along an established route and service and sell within an existing customer base. It is a physical, fast-paced, indoor/outdoor position...
-
Route Service Sales Representative
1 week ago
Oklahoma City, Oklahoma, United States Cintas Full timeRequisition Number: 172243Job DescriptionCintas is seeking a Route Service Sales Representative (4-Day Workweek) to manage and grow customer accounts in the Rental Division. Route Service Sales Representatives drive a truck along an established route and service and sell within an existing customer base. It is a physical, fast-paced, indoor/outdoor position...
-
Business Development Representative II
1 week ago
Oklahoma City, Oklahoma, United States Oracle Full timeJob DescriptionResponsible for the identification of relevant new business opportunities and designs "go-to-market" plan to deliver measurable and significant revenues. Pursues sales opportunities in the market, and carries the baton in the beginning of the sales cycle.Career Level - IC2ResponsibilitiesA Business Development Representative is assigned to...
-
Patient Service Representative
1 week ago
Oklahoma City, Oklahoma, United States Aston Carter Full time*COVID 19 VACCINATION REQUIRED***Shift is Monday - Friday 8 AM to 5 PM*Patient Access Representative responsibilities include:Greeting patients and their caregivers on arrivalCollecting information such as patient details, medical history, billing, and insurance informationPreparing patient admission and discharge documentationJob briefWe are looking for a...
-
Business Development Representative
1 week ago
Oklahoma City, Oklahoma, United States Comfort Wave Home Services Full timeOverview:Our BDR's work in the field at our partner retail locations (membership warehouses), greeting and engaging with customers face-to-face while generating interest in scheduling service appointments for residential furnace and air-conditioning maintenance & replacement. We're looking for motivated, sales driven & career-minded people to join our field...
-
Oklahoma City, Oklahoma, United States Atlantic Aviation Full timeWhy You'll Love This Aviation Front Desk Customer Service Representative JobDid you ever want to work in aviation but didn't know how to break into theindustry? Would you like working in a fast-paced environment around some ofthe most incredible professionals in aviation? If so, this Front DeskCustomer Service Representative position with Atlantic Aviation...
-
Senior Customer Service Representative
1 week ago
Oklahoma City, Oklahoma, United States Highmark Health Full timeCompany :Highmark Inc.Job Description :JOB SUMMARYThis job handles customer inquiries by telephone and/or email and/or in person from individual members, groups, providers and brokers in a customer service center. Troubleshoots and resolves customer complaints. Ensures that responses to inquiries are completed timely and according to established service and...
-
Client Services Director
2 weeks ago
Oklahoma City, Oklahoma, United States PSI Services Full timeDescriptionTitle: Client Services DirectorLocation: US RemoteAbout PSIWe are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working...
-
Medicare Inside Sales Representative
1 day ago
Oklahoma City, Oklahoma, United States Highmark Health Full timeCompany :Highmark Inc.Job Description :I. GENERAL PURPOSE:Handle both inbound and outbound calls related to sales of and enrollment in Highmark Wholecare's Medicare Assured product. Generate leads and conducts outbound calls to prospective members to promote the plan; coordinates/schedules with outside Sales and Marketing representatives for one-on-one...
-
Scheduler II
5 days ago
Oklahoma City, Oklahoma, United States SSM Health Full timeIt's more than a career, it's a calling.OK-SSM Health St. Anthony Healthplex Oklahoma City 13401Worker Type:RegularJob Highlights:Looking for a Scheduler II opportunity where patients come first, and you are valued as a team member? As a Scheduler II, you will be a vital member of the care team for our patients. At SSM Health, we know the healing power of...
-
1st shift Kitchen Operator II- Weekends
1 week ago
Oklahoma City, Oklahoma, United States Mom's Meals Full timePosition SummaryThe primary functions of the Kitchen Operator II position are: operating mixers and decanting equipment, preparing food ingredients to be cooked and processed, blending of Ready-to-Eat ingredients, assist in cooker loading and operation, moving ingredients and materials using battery operated industrial handling equipment, cover Kitchen...
-
Facilities Technician II
4 weeks ago
Oklahoma City, Oklahoma, United States AAR Full timeTitle: Facilities Technician IILocation: United States-Oklahoma-Oklahoma CityJob Number: 15676SUMMARY: This position is responsible for performing tasks associated with the repair, installation, and diagnostics of plant utilities, plant assets, fire suppression systems, air compressors, plumbing, carpentry, and mechanical equipment and components;...
-
IT Technician II
1 week ago
Oklahoma City, Oklahoma, United States tapwage Full timeReq ID: 74946Location: Oklahoma City -OKCAreas of Interest: Desktop Support; Information Services; Information TechnologyPay Transparency Salary Range: Not AvailableApplication Deadline: 05/16/2024BOK Financial Corporation Group includes BOKF, NA; BOK Financial Securities, Inc. and BOK Financial Private Wealth, Inc. BOKF, NA operates TransFund and Cavanal...
-
Service Technician
1 week ago
Oklahoma City, Oklahoma, United States Harrison Energy Partners Full timeSUMMARY DESCRIPTION: With safety being top priority, service technician will be responsible for operating, repairing, and maintaining equipment including: HVAC, building control systems, systems involving electric and pneumatic air flow, water flow, gas/electric heating and cooling equipment, boilers, valves, apparatus and lines used in the distribution of...
-
Lead Contact Representative
2 weeks ago
Oklahoma City, Oklahoma, United States Social Security Administration Full timeSummaryLOCATION:This position is located in the Oklahoma City Field Office at 12301 N.Kelley Ave Oklahoma City, OK TOUR OF DUTY: Flextime | Full-time | Alternate work schedules may be availableTYPE OF POSITION:Permanent. Responsibilities The position description number for this position is 6D0770. A summary of the major duties are listed below.You may also...
-
Surgical Tech II
1 week ago
Oklahoma City, Oklahoma, United States HCA Healthcare Full timeDescription IntroductionLast year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Surgical Tech with Oklahoma Surgicare you can be a part of an organization that is devoted to giving backBenefitsOklahoma Surgicare, offers a total rewards package that supports the health, life, career and retirement of our...
-
Aircraft Mechanic II
2 weeks ago
Oklahoma City, Oklahoma, United States AAR Full timeTitle: Aircraft Mechanic II - A&PLocation: United States-Oklahoma-Oklahoma CityJob Number: 15696AAR is the place of choice to build an inspiring career. SUMMARY AAR is seeking aircraft maintenance technicians (AMT). The A&P Technician II is ideal for experienced A&P maintenance professionals and veterans who may or may not have their FAA Airframe and/or...
-
Account Manager II
2 weeks ago
Oklahoma City, Oklahoma, United States Lumen Full timeAbout LumenLumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.Lumen's commitment to workplace inclusion and employee support...
-
Scrum Master II/III
2 weeks ago
Oklahoma City, Oklahoma, United States CompSource Mutual Full timeThis job was posted by : For more information,please see: CompSource Mutual has been proudly serving Oklahoma workers since 1933.Weve provided workers comp protection and offered support to Oklahomansin good times and bad. We take a cooperative approach for the bettermentof our community, policyholders, and employees. We value every person,promote and...