senior manager, PRO

1 month ago

Seattle, Washington, United States Starbucks Coffee Company Full time

Now Brewing – senior manager, PRO Operations #tobeapartner

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

This job contributes to Starbucks success by leading PRO Shared Services Operations teams in a Global Business Services/Shared Services environment, supporting service delivery for programs and processes across the partner lifecycle for PRO functions within North America. This leader drives development and implementation of strategic, complex human resources programs, processes and services that streamline operations, reduce costs, and/or enhance the partner experience. This leader analyzes data and metrics to proactively identify trends and facilitate improvements that benefit PRO, internal customers, and the organization.

As a senior manager, PRO Operations, you will...

• Lead multiple leaders and teams: setting strategy and goals, coaching and developing partners and teams, effectively leading partners across all personas (in-office, hybrid, fully digital) in a large-scale, fast-paced, and rapidly changing business environment.

• Manage a diverse portfolio of operational PRO program support spanning the partner lifecycle (such as, onboarding support and candidate scheduling, Form I-9 and Canada work authorization compliance, CUP Fund administration, partner files, employment verification, rehire eligibility administration, severance support, unemployment insurance administration, visitor services in the SSC, North America badging, and more). This includes developing cross-functional relationships with customers, collaborating to resolve trends, and driving improvements to optimize service levels, cost and quality.

• Monitor and manage performance and relationships with multiple third-party vendors.

• Define and monitor key performance indicators and metrics, such as service level agreements for core services and transactions, and track delivery against program objectives.

We'd love to hear from people with experience in:

• Experience developing, deploying, and leading complex operations and teams 7-10 years

• Experience in an HR shared services and/or contact center environment 5 years

• Project management 5 years

• Budget planning and management 5 years

• Vendor management 5 years

From free coffee to competitive pay, Starbucks is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time partners. Benefits include 100% tuition coverage through our Starbucks College Achievement Plan, health coverage with a variety of plans to choose from, and stock & savings programs like our equity reward program, Bean Stock. What's more, Starbucks offers flexible scheduling and opportunities for paid time off. Visit for details.

If you live in the greater Seattle area, we offer a flexible workplace that allows for hybrid work. Partners can work remotely up to two days per week.

Join us and be part of something bigger. Apply today

Starbucks is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at

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