Event Technical Lead, Audio Visual

2 weeks ago

Atlanta, Georgia, United States Encore Full time
Position Overview


The Technical Lead is responsible for intermediate level set up and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction.

This position reports to an Operations Manager, Operations Director, or Director of Event Technology.

Key Job Responsibilities

Equipment Operation

  • Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment.
  • Troubleshoot technical issues and resolve problems quickly as they arise.
  • Complies with all Company security and safety measures.
  • Ensures equipment is secure from theft and/or damage when in use.
Customer Service

  • Provides excellent service and strive to exceed the expectations and needs of internal and external customers.
  • Be a leader, mentor and coach for other Technicians on Encore's Delivering World Class Service philosophy.
  • Maintains a positive relationship with all clients through effective communication.
  • Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
  • Monitors events and checks in on customers throughout the day.
  • Understands and fosters the hotel/client relationship.
Technical Ability

  • Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues.
  • Anticipates equipment challenges and changes in a timely and professional manner.
Systems Knowledge

  • Understands company processes, follows procedures and completes systems entry and paperwork accurately.
  • Uses the equipment sheets to determine the equipment scheduled for set up and for strike.
  • Interacts with other staff and outside vendors for equipment.
  • Increases revenue by utilizing floor up-selling techniques.
  • Work with clients to finalize invoices.
  • As needed, work within Encore systems and applications
Job Qualifications

  • High school diploma required. Associate's degree is preferred.
  • Encore Technical Level 3 Certification is required. New Encore team members must be certified by their location within 30 days.
  • - Encore Technical Level Two Core Certification is required (Audio, Lighting, Projection, Video, Scenic). New Encore team members must be certified by a qualified proctor within 60 days.
  • 2-3+ years of customer service or hospitality experience is preferred.
  • 2-3+ years of audio visual experience is required.
  • A valid driver's license is required for team members in positions that may operate Company vehicles
  • Additional DOT requirement may need to be met if applicable.
Competencies

  • Ownership
  • Hospitality
  • Professionalism
  • Responsiveness
  • Safety Conscious
  • Decision Quality
  • Tech Savvy
  • Communicates Effectively
  • Drives Results
  • Instills Trust
Work Environment

Hotel


Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust.

The working conditions will vary between moderately quiet to noisy volumes.

Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders.

Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays.

Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

Warehouse

Work is performed at event venues as well as in a warehouse environment.

Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area.

When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust.

The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends and holidays.

  • Event Technical Supervisor, Audio Visual

    3 weeks ago

    Atlanta, Georgia, United States Encore Full time

    Position OverviewThe Technical Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Technical Supervisor directly leads the technical team to ensure operational efficiencies and customer satisfaction. This role may also participate in location administrative duties in support of onsite operations and for...

  • Technical Program Manager

    4 days ago

    Atlanta, Georgia, United States SiriusXM - Pandora Full time

    Technical Program ManagerWho We Are:SiriusXM and its brands (Pandora, SXM Media, AdsWizz, Simplecast, and SiriusXM Connected Vehicle Services) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners -- in the car, at home, and anywhere on the go...

  • Director of Event Technology II- Hilton Atlanta

    4 days ago

    Atlanta, Georgia, United States Encore Full time

    Position OverviewThe Director, Event Technology II (DET II) is responsible for leading a successful sales and operations team to achieve the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World-Class service while cultivating and maintaining relationships with key venue personnel to enhance the overall...

  • Technical Lead

    4 days ago

    Atlanta, Georgia, United States HHS Technology Group Full time

    Technical LeadWHO WE ARE: At HHS Tech Group (HTG), our work matters, and each of us makes a difference in the lives of people every day. HTG is a leader in the development and delivery of innovative, purpose-built modularsoftware and technology solutions to clients in the commercial and government sectors. WHAT WE DO: HHS Tech Group creates innovative,...

  • Technical Director/Director

    2 weeks ago

    Atlanta, Georgia, United States WARNERMEDIA Full time

    Welcome to Warner Bros. Discovery... the stuff dreams are made of.Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life,...

  • Technical Director/Director

    1 month ago

    Atlanta, Georgia, United States WARNERMEDIA Full time

    Every great story has a new beginning, and yours starts here.Welcome to Warner Bros. Discovery... the stuff dreams are made of.Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved...

  • Senior Technical Solutions Specialist

    4 days ago

    Atlanta, Georgia, United States Disguise Full time

    Disguise sits at the heart of the most inspiring live and virtual experiences in the world, leading the market in building a software and hardware solution that designs, sequences and controls the most spectacular productions across film and TV, broadcast, live and corporate events.Technical Solutions Manager - MeptikRole: Technical Solutions...

  • Technical lead..

    1 month ago

    Atlanta, Georgia, United States Cognizant Technology Solutions Full time

    Chief EngineerQualification:Science / Engineering graduateResponsibility:Thought Leadership / Process Improvements / Delivery Excellence: ' lead and support technology decissions & manage the tech teams. Understand the current IT/Technology trends and analyze/identify the impact of each trend on the business segments within vertical in relation to area under...

  • Java Technical Lead

    4 days ago

    Atlanta, Georgia, United States Cognizant Technology Solutions Full time

    Java Technical LeadCognizant's Digital Engineering practice is seeking a highly qualified Technical Lead with experience in Java FSE, developing and building hard-working, scalable, enterprise applications. You will be part of a digital software team that works on high-demand applications. Our Leads have a passion for high-quality, reliable, and maintainable...

  • Events Specialist

    2 weeks ago

    Atlanta, Georgia, United States The Westin Peachtree Plaza, Atlanta Full time

    Job Number Job Category Food and Beverage & CulinaryLocation The Westin Peachtree Plaza Atlanta, 210 Peachtree St. NW, Atlanta, Georgia, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryMeet group coordinator/host(ess) prior to functions, make introductions, and ensure that all...

  • Activity and Community Relations and Investment Coordinator

    4 days ago

    Atlanta, Georgia, United States Nutrien Full time

    Pay Band: P At Nutrien, our purpose is Feeding the Future and we do so with safety, inclusion, integrity and results as our core values. Nothing is more important than sending our people home safe, every day. Nutrien is a leading provider of agricultural products, services, and solutions. With over 26,000 employees world-wide, we are the largest producer of...

  • Oracle Cloud HCM Technical Lead

    1 month ago

    Atlanta, Georgia, United States Cognizant Technology Solutions Full time

    Cognizant Technology Solutions is looking for "Oracle Cloud HCM Technical Lead" to join in our team of IT professionals in a permanent role. If you meet our background requirements and skills and are looking for an opportunity with these skills and expertise, here is the ideal opportunity for you We are seeking out the best problem-solvers, idea-makers, and...

  • Oracle Cloud HCM Technical Lead

    4 weeks ago

    Atlanta, Georgia, United States Cognizant Technology Solutions Full time

    Cognizant Technology Solutions is looking for "Oracle Cloud HCM Technical Lead" to join in our team of IT professionals in a permanent role. If you meet our background requirements and skills and are looking for an opportunity with these skills and expertise, here is the ideal opportunity for you We are seeking out the best problem-solvers, idea-makers, and...

  • Technology Program Operations Manager

    4 days ago

    Atlanta, Georgia, United States SiriusXM Radio, Inc. Full time

    Who We Are:SiriusXM and its brands (Pandora, SiriusXM Media, AdsWizz, Simplecast, and SiriusXM Connect) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners -- in the car, at home, and anywhere on the go with connected devices. Our vision is to...

  • Program Operations Manager

    4 days ago

    Atlanta, Georgia, United States SiriusXM Radio, Inc. Full time

    Who We Are:SiriusXM and its brands (Pandora, SiriusXM Media, AdsWizz, Simplecast, and SiriusXM Connect) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners -- in the car, at home, and anywhere on the go with connected devices. Our vision is to...

  • Tradeshow and Event Specialist

    4 days ago

    Atlanta, Georgia, United States CRH Full time

    Job ID: 491903Exempt Oldcastle InfrastructureTM, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We're a trusted and strategic partner to engineers, contractors,...

  • Lead Broadcast IT Engineer

    1 month ago

    Atlanta, Georgia, United States WARNERMEDIA Full time

    Every great story has a new beginning, and yours starts here.Welcome to Warner Bros. Discovery... the stuff dreams are made of.Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved...

  • Lead Broadcast IT Engineer

    2 weeks ago

    Atlanta, Georgia, United States WARNERMEDIA Full time

    Welcome to Warner Bros. Discovery... the stuff dreams are made of.Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life,...

  • Director, Events Operations

    12 hours ago

    Atlanta, Georgia, United States teamworkonline Full time

    Who are we:A professional basketball team and state-of-the-art arena/entertainment venue that specializes in creating memorable experiences for each guest we interact with. Some of our favorite things are live sports, concerts, comedy shows, family shows, and most any other world-class event you can think of, and we're looking for someone who shares the same...

  • Director of Events, OTE

    4 days ago

    Atlanta, Georgia, United States teamworkonline Full time

    The Director of Events is a key member of the Overtime Elite (OTE) Events Team and manages event operations across the organization. Reporting to the VP of Brand Experience & Community Engagement, this position plays a pivotal role in the articulation of OTE brand identity through experience and service. Touching every pillar of the OTE ecosystem, this role...