Account Servicing Specialist

4 weeks ago

Phoenix, Arizona, United States American Express Full time

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.

As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day–from curating a unique travel or lifestyle experience to helping them with their everyday needs. And you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. Find your place in service on #TeamAmex.How will you make an impact in this role?The Account Protection Specialist is responsible for utilizing fraud management techniques/tools while reviewing existing Consumer and/or business accounts to identify possible fraudulent activity and minimize the potential loss to American Express by gathering and analyzing pertinent data to determine the appropriate course of action. The Account Protection Specialist will be responsible for handling inbound/outbound calls on accounts while maintaining a professional working relationship between American Express and the customer.Minimum Qualifications:

Two or more years of Customer Service experience in a call center environment Ability to work in a fast paced call center environment, balancing the need to support inbound and outbound call volume while meeting production and quality goals Passion for servicing clients with proactive solutions that grow relationships by demonstrating proven relationship building, negotiation and problem solving Proven analytical skills with the ability to process large amounts of information in a short amount of time and articulate a workable solution to the customer Above average PC skills in Microsoft Word, Excel, PowerPoint, and Outlook with a solid working knowledge of current Internet technology and the ability to research information for business related purposes Ability to navigate in multiple computer systems while interacting with the customer simultaneously Proven strength when assessing the short and long-term effect that all decisions have on constituents and day to day business processes Must be able to effectively listen to the customer, make a connection, acknowledge and emphasize when appropriate Must be comfortable making decisions and recommendations in unclear circumstances and be able to manage multiple tasks effectively while progressing through work concurrently Resilient with the desire to continually improve personal performance, customer satisfaction and business brand, and demonstrated patience and ability to solve customer concerns Strong time management skills and the ability to work under pressure and with limited supervision Must have the ability to use good, sound judgment in decision making and the ability to effectively manage change and remain calm in stressful situations Preferred Qualifications:Fraud experience preferred The hours of operation are seven (7) days a week from 8:00am -12:00am EST including holidays This is a full time opportunity where candidates must be flexible to work any shift during business hours. Salary Range: $20.00 to $22.60 hourly + bonus + benefits The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: to access the three posters.

  • Accounting Specialist

    1 week ago

    Phoenix, Arizona, United States LHH Recruitment Solutions Full time

    Job OverviewPosition: Accounting SpecialistLHH Recruitment Solutions is in search of skilled Accounting Specialists for a client within the financial sector. This role offers a Contract to Hire opportunity, with a standard workweek from Monday to Friday, 8 AM – 5 PM, allowing for flexible start times.As an Accounting Specialist, you will be integral in...

  • Accounting Specialist

    1 week ago

    Phoenix, Arizona, United States NFP Full time

    About Us:NFP, a subsidiary of Aon, is recognized as one of the Best Places to Work in Business Insurance and has received the prestigious 5-Star Diversity, Equity, and Inclusion (DEI) award from Insurance Business magazine, along with the WORK180 employer endorsement. We are a team of consultative advisors dedicated to helping businesses and individuals...

  • Accounts Receivable Specialist

    4 days ago

    Phoenix, Arizona, United States Red Diamond Vizslas Full time

    Company OverviewRed Diamond Vizslas is a premier breeder of Vizslas, a renowned breed known for their hunting capabilities. We are currently in search of a proficient Billing Specialist to enhance our financial operations.Role OverviewIn the capacity of a Billing Specialist, you will be instrumental in our finance division, ensuring precise and prompt...

  • Senior Accounting Specialist

    1 week ago

    Phoenix, Arizona, United States GTN Technical Staffing Full time

    Job OverviewPosition: Senior Accounting SpecialistLocation: RemoteEmployment Type: Contract to HireCompensation: Competitive Salary Based on ExperienceEligibility: US Citizens or Green Card Holders OnlyPosition Summary:We are seeking a dedicated Senior Accounting Specialist to enhance our finance team. This role involves supporting the management and...

  • HVAC Service Manager

    4 days ago

    Phoenix, Arizona, United States Lennox National Account Services Full time

    Job SummaryWe are seeking a highly skilled and experienced HVAC Branch Manager to lead our commercial HVAC operations team. As a key member of our leadership team, you will be responsible for managing and coordinating the activities of employees engaged in maintaining, servicing, and installing commercial HVAC equipment and accessories.Key...

  • Account Services Specialist

    1 week ago

    Phoenix, Arizona, United States Swift Transportation Full time

    Compensation Range: $23-$25What We Provide:Competitive starting salary based on experience and location.Potential for bonus pay tied to company performance.Opportunities for community engagement and volunteering.Comprehensive Benefits Package including: 401(K)Medical, Dental, Vision, Disability, Supplemental, and Life InsurancePaid Time OffEmployee Stock...

  • Auto Account Specialist

    2 days ago

    Phoenix, Arizona, United States Upgrade, Inc. Full time

    About Upgrade, Inc.Upgrade, Inc. is a leading fintech company that provides innovative financial solutions to everyday consumers. As a pioneer in the industry, we have delivered over $31 billion in affordable and responsible credit to our 5 million customers. Our company is backed by prominent technology investors and has been valued at $6.3 billion.Our...

  • Finance and Accounting Specialist

    4 days ago

    Phoenix, Arizona, United States Desert Fleet Outfitters LLC Full time

    Job OverviewWe are looking for a dedicated Finance and Accounting Specialist to play a crucial role in our organization. As we continue to expand, we require a skilled individual to manage our financial operations efficiently.Key Responsibilities:Assess and document the costs associated with goods and services, ensuring timely updates to our financial...

  • Senior Accounting Specialist

    1 week ago

    Phoenix, Arizona, United States Fullbay Full time

    Job OverviewPosition: Senior Accounting SpecialistCompany: FullbayLocation: RemoteFullbay, a leader in cloud-based management solutions for heavy-duty repair facilities, is seeking a dedicated Senior Accounting Specialist. In this role, you will collaborate closely with the Controller to support the accounting team in various financial operations, ensuring...

  • Tax Services Accountant

    1 week ago

    Phoenix, Arizona, United States Jobot Full time

    Tax Specialist Role at JobotA distinguished public accounting firm is looking for a Tax Specialist to enhance their team. This role encompasses the preparation and review of tax returns, engagement in consulting projects, and strategic tax planning for a diverse clientele. The preferred candidate will possess a CPA certification or be a CPA candidate with a...

  • Senior Accounting Specialist

    1 week ago

    Phoenix, Arizona, United States Vaco Full time

    Senior Accounting Specialist - Hybrid RoleAs a Senior Accounting Specialist, you will play a crucial role in the financial health of our organization. Your responsibilities will include:Compiling and preparing comprehensive internal and external financial reports by gathering and evaluating relevant data.Maintaining and reconciling an automated consolidation...

  • Senior Accounting Specialist

    1 week ago

    Phoenix, Arizona, United States LHH Recruitment Solutions Full time

    Job OverviewSenior Accounting SpecialistLHH Recruitment Solutions is on the lookout for a dedicated and detail-oriented Senior Accounting Specialist to join our esteemed client. This role presents a remarkable opportunity for a skilled professional to enhance their career within a dynamic environment.As a Senior Accounting Specialist, you will be...

  • Senior Accounting Specialist

    1 week ago

    Phoenix, Arizona, United States Hash Kitchen Full time

    Senior Accounting SpecialistHash Kitchen and The Sicilian Butcher restaurant brands are seeking a Senior Accounting Specialist to provide support to our Financial Controller in various financial operations within our rapidly growing restaurant group. The Senior Accounting Specialist will oversee fixed assets, inventory management, and accounts receivable...

  • Bilingual Accounts Receivable Specialist

    4 days ago

    Phoenix, Arizona, United States Maleko Personnel Full time

    Job OverviewMaleko Personnel is seeking a skilled Accounts Receivable Specialist to join our team. This role is essential for managing financial transactions and ensuring the accuracy of customer accounts.***Bilingual Requirement***Key ResponsibilitiesAuthenticate and document customer payments and transactions related to accounts receivable.Update accounts...

  • Accounts Receivable Specialist

    4 days ago

    Phoenix, Arizona, United States Husch Blackwell Full time

    Husch Blackwell LLP is a distinguished full-service law firm dedicated to fostering diversity, equity, and inclusion within the workplace. We are currently in search of a meticulous and driven professional to fill the role of Billing Specialist. This position entails supporting the monthly client invoicing cycle, nurturing client relationships, and ensuring...

  • Accounts Receivable Specialist

    4 days ago

    Phoenix, Arizona, United States Husch Blackwell Full time

    Husch Blackwell LLP is a distinguished full-service law firm dedicated to fostering diversity, equity, and inclusion. We are currently in search of a meticulous and driven professional to fill the role of Billing Specialist. This position is pivotal in supporting the monthly client invoicing cycle, nurturing client relationships, and ensuring precise billing...

  • Client Account Specialist

    5 days ago

    Phoenix, Arizona, United States Ultimate Staffing Services Full time

    Position OverviewUltimate Staffing Services is seeking dedicated Client Account Specialists to join our dynamic team within the construction equipment sector. In this role, you will be responsible for managing a diverse portfolio of clients, ensuring timely resolution of invoice inquiries, and maintaining current payment statuses.This position involves...

  • Accounting Specialist

    1 week ago

    Phoenix, Arizona, United States Marriott International, Inc Full time

    Job OverviewCategory: Finance & AccountingLocation: The Westin Phoenix DowntownSchedule: Full-TimePosition Type: Non-ManagementPOSITION SUMMARYAs an Accounting Specialist, you will be responsible for verifying figures, postings, and documents to ensure accurate entry and mathematical precision. You will organize, secure, and maintain all financial files and...

  • Account Services Representative

    1 week ago

    Phoenix, Arizona, United States Upgrade, Inc. Full time

    Client Support Specialist (Card Payment) - Part Time - Starting at $21.00Upgrade, Inc. is a leading fintech company that has rapidly grown since its inception in 2017. Recognized as one of the fastest-growing firms in the Americas, we have successfully assisted over 15 million individuals in obtaining Upgrade cards or loans, delivering more than $10 billion...

  • Credit Account Specialist

    5 days ago

    Phoenix, Arizona, United States Arizona Employer Full time

    Job Summary:As a Credit Account Specialist at Arizona Employer, you will be responsible for handling the day-to-day credit functions associated with job accounts. This includes daily payment postings to customer accounts and reconciliations.Key Responsibilities:Posts checks to customer accounts and prepares daily bank deposits electronicallyProcesses credit...