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Service Rep II Rehab Srvcs Sch
3 months ago
Authorization Specialist/Service Respresentative Position Summary:
The Authorization Specialist/Service Representative is responsible for the patient appointment management of clinic and rehab services (physical therapy, occupational therapy, speech language and feeding services, and audiology). This position is responsible for accurately scheduling individual and recurrent appointments for the duration of a plan of care and authorization, and ensures clinician schedules are appropriately managed and filled and/or schedules specialty services that require triage and coordination. Works collaboratively with other members of the health care team to ensure patient needs are met in a timely manner resulting in both patient and clinician satisfaction.
Authorization Specialist/Service Representative Key Accountabilities:
- Answers and directs telephone calls in a polite and informative manner and provides information by accessing alphabetical, geographical, or other directories in an effort to resolve callers' needs. Performs clerical or administrative tasks as needed to assure the integrity of the program.
- Triages recurrent therapies work queues and wait lists for rehab services and assists patients and families upon check out to schedule the recommended amount of appointments for treatment. Assists with check-in procedures and ensures registration work queues are triaged, as needed.
- Ensures clinician schedule optimization by forecasting and scheduling recurrent therapies appropriately and efficiently. Manages reschedules, cancellations, and last-minute work-ins.
- Schedules for rehab specialty services and clinics across the JHACH system for the respective divisions.
- Works cohesively with the rehab financial clearance specialist team to ensure authorization has been obtained prior to appointments, and tracks the plan of care to ensure benefit coverage for duration of recurrent therapies.
- Demonstrates customer service skills, phone etiquette, and ability to meet productivity standards resulting in patient and family satisfaction..
- Consistently meets registration metric expectations which include: HAR verification, Primary Insurance verification, workflow warning reduction and payment success rate.
Work Hours: Full-Time, 40 hrs/week
Work Location: Sarasota, FL
Authorization Specialist/Service Representative Qualifications:
- A minimum of a High School diploma, GED, Certificate of Completion or equivalent achievement
- Minimum of 3 years' experience in a medical office or clinic environment required with knowledge of medical terminology. Preferred experience with rehabilitation services.
- The ability to communicate effectively, both verbally and in writing, and have strong interpersonal and team building skills required.
- Knowledge of computer systems and electronic medical records is required.
Important Notices:
***Effective January 1st 2022, you must be fully vaccinated with an FDA COVID-19 vaccination and provide proof of your vaccination status as part of your occupational health screening. Exceptions to the COVID-19 vaccination requirement may be granted to individuals for religious beliefs or medical reasons by following the proper protocols. Employees at Johns Hopkins All Children's Hospital, its affiliate locations and Florida State Residents are not required to obtain the COVID-19 vaccine. In the wake of the COVID-19 pandemic, the Johns Hopkins Health System remains committed to providing the highest quality care for our patients and our communities. We encourage you to explore our current opportunities.
***Authorization to Work in the United States: Applicants who require sponsorship now or in the future will not be considered for this position.
Johns Hopkins Health System and its affiliates are drug-free workplace employers.
We are committed to providing a healthy and safe environment for our patients, visitors and staff members. The Johns Hopkins Hospital has a tobacco-free at work policy. Employees must refrain from using any tobacco products during their work shifts — including while at lunch or on breaks, and whether they are on or off campus.
