Guest Services Coordinator

4 weeks ago

Saint Paul, Minnesota, United States Allina Health Full time

Number of Job Openings Available:

1

Date Posted:

May 17, 2024

Department:

Visitor & Family Services

Shift:

Day/Evening (United States of America)

Shift Length:

Variable shift length

Hours Per Week:

0

Union Contract:

Non-Union

Weekend Rotation:

Other

Job Summary:

Promotes a positive, professional image of the hospital and provides exemplary customer service to patients and guests in a respectful, warm and professional manner. Provides hospitality, direction and escorts to patients and families in lobbies, surgical and other waiting areas. Directs and escorts patients and guests from main points of entry to various points of service, navigates the hospital and its multiple systems and departments in order to meet the needs of patients and guests and resolve their concerns.

Key Position Details:

  • Casual Role
  • Must work 2-shifts per month one being a weekend or evening shift

Job Description:

Principle Responsibilities

  • Provides exemplary customer service to patients and guests.
    • Performs and model the Guest Service Behavior Standards while adhering to department workflows.
    • Creates a welcoming environment as the first contact for patients and guests. Assists and provides information to the patients, guests, and staff.
    • Receives discharged patients from staff. Observes patient in a designated area and safely assists patients into vehicles.
    • Answers telephone and transfers calls as necessary.
    • Performs the three fundamental duties in Lobbies: Greet everyone who enters the hospital while utilizing key words identified in workflows, escort patients and guests to their destinations and at the end of all interactions asks "Is there anything else I can do for you before I leave"
    • Performs the three fundamental duties in Waiting Rooms: Round with guests while utilizing key words identified in workflows, oversee and support volunteer activities to meet guest needs and at the end of all interactions asks "Is there anything else I can do for you before I leave"
  • Navigates the hospital and its systems in order to meet the needs of patients and guests and to resolve their concerns.
    • Guest Service team members own all guest problems by either resolving the problem or finding another employee who can do so.
    • Assists family members with lodging and provides concierge services as needed.
  • Oversees and directs the activities of Guest Service volunteers.
    • Assists with the training or coaching of volunteers to service standards and models exceptional service for volunteers at all times.
    • Assists with maintaining Patient Experience volunteer activity.
    • Distributes meal and parking coupons to volunteers.
  • Maintains a welcoming, neat, clean and safe environment at all times.
    • Keeps frontline service areas are kept neat, clean and orderly.
    • Locates wheelchairs within the building as necessary.
    • Initiates action with other departments as needed in order to maintain a clean and safe environment.
    • Other duties as assigned.

Job Requirements

  • Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description, and High school diploma or GED preferred
  • 0 to 2 years in a fast paced customer focused service role or office environment required
  • 2 to 5 years preferred

Physical Demands
Light Work:
Lifting weight Up to 20 lbs. occasionally, Up to 10 lbs. frequently

Allina Health is committed to providing Equal Employment Opportunities to all employees and applicants. EO M/F/Disability/Vet Employer.

  • Guest Services Coordinator

    4 weeks ago

    Saint Paul, Minnesota, United States Allina Health Full time

    Number of Job Openings Available:1Date Posted:May 31, 2024Department: Visitor & Family ServicesShift:Day/Evening (United States of America)Shift Length:Variable shift lengthHours Per Week:20Union Contract:Non-UnionWeekend Rotation: Every OtherJob Summary:Promotes a positive, professional image of the hospital and provides exemplary customer service to...

  • Admissions Guest Center Coordinator

    1 month ago

    Saint Paul, Minnesota, United States Bethel University Full time

    Admissions Guest Center CoordinatorID CategoryAdmissions - CollegeTypeFull-TimeMonths per year10Hours per week40MinUSD $18.00/Hr.MaxUSD $20.00/Hr.Benefit EligibleBenefit EligibleFLSA StatusNon-ExemptOffice Location3900LocationSt. Paul, MinnesotaWorkplaceOnsiteJob SummaryWe anticipate closing this position to new applicants on June 3rd. Uses Bethel...

  • Admissions Guest Center Coordinator

    4 weeks ago

    Saint Paul, Minnesota, United States Bethel University Full time

    Admissions Guest Center CoordinatorID CategoryAdmissions - CollegeTypeFull-TimeMonths per year10Hours per week40MinUSD $18.00/Hr.MaxUSD $20.00/Hr.Benefit EligibleBenefit EligibleFLSA StatusNon-ExemptOffice Location3900LocationSt. Paul, MinnesotaWorkplaceOnsiteJob SummaryWe anticipate closing this position to new applicants on June 3rd. Uses Bethel...

  • Senior Coordinator, Suite Service and Premium Operations

    4 days ago

    Saint Paul, Minnesota, United States teamworkonline Full time

    The Senior Coordinator of Suite Services and Premium Operations will assist with the management of existing client relationships and associated administrative objectives within the department. The coordinator is the main point of contact for the day-to-day operations and assumes a pivotal role in logistical operations relating to the guest's experience and...

  • Office Coordinator

    5 days ago

    Saint Paul, Minnesota, United States Regions Hospital Full time

    Regions Hospital is seeking an individual with administrative experience and strong verbal and written communication skills to assist our Guest Experience department.This position coordinates the daily operations and activities of the Hospital and Guest Experience Departments and provides administrative support to departmental leadership. Coordinates...

  • Office Coordinator

    4 weeks ago

    Saint Paul, Minnesota, United States HealthPartners Full time

    Criteria Based Job DescriptionJob Title: Hospital and Guest Experience Coordinator Reports to: Director of Hospital Experience and Director of Housekeeping & Guest Experience Operations Job Code: 725788 Approved by: Director of Hospital Experience and Director of Housekeeping & Guest Experience Operations Department: Hospital and Guest Experience Approval...

  • Office Coordinator

    4 weeks ago

    Saint Paul, Minnesota, United States HealthPartners Full time

    Criteria Based Job DescriptionJob Title: Hospital and Guest Experience Coordinator Reports to: Director of Hospital Experience and Director of Housekeeping & Guest Experience Operations Job Code: 725788 Approved by: Director of Hospital Experience and Director of Housekeeping & Guest Experience Operations Department: Hospital and Guest Experience Approval...

  • Guest Room Attendant

    4 weeks ago

    Saint Paul, Minnesota, United States Sheraton St. Paul Woodbury Hotel Full time

    What will I be doing?As a Room Attendant, you would be responsible for cleaning guest rooms and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Clean guest rooms as assigned,...

  • Guest Room Attendant

    2 months ago

    Saint Paul, Minnesota, United States Sheraton St. Paul Woodbury Hotel Full time

    What will I be doing?As a Room Attendant, you would be responsible for cleaning guest rooms and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Clean guest rooms as assigned,...

  • Guest Room Attendant

    4 weeks ago

    Saint Paul, Minnesota, United States Crescent Hotels & Resorts Full time

    What will I be doing?As a Room Attendant, you would be responsible for cleaning guest rooms and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:* Clean guest rooms as assigned,...

  • Guest Room Attendant

    3 months ago

    Saint Paul, Minnesota, United States Crescent Hotels & Resorts Full time

    What will I be doing?As a Room Attendant, you would be responsible for cleaning guest rooms and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:* Clean guest rooms as assigned,...

  • Guest Experience Representative

    4 weeks ago

    Saint Paul, Minnesota, United States Regions Hospital Full time

    Regions Hospital is seeking an experienced customer service professional to work in an on call position as a Guest Experience Rep. As a Guest Experience Rep you will work cooperatively with all hospital departments and clinics to deliver optimal service to patients, families, and guests with minimal supervision. To serve as a central point of contact by...

  • Client Service Coordinator

    4 weeks ago

    Saint Paul, Minnesota, United States AccentCare Full time

    OverviewWhy You'll Love Being a Client Service Coordinator at AccentCare Do you enjoy providing outstanding patient care? Bring your organizational skills and knowledge of at-home care and join the AccentCare team today in this Client Service Coordinator role. When you join AccentCare, you become part of a team that is not only dedicated to their patients,...

  • Client Service Coordinator

    2 months ago

    Saint Paul, Minnesota, United States AccentCare Full time

    OverviewWhy You'll Love Being a Client Service Coordinator at AccentCare Do you enjoy providing outstanding patient care? Bring your organizational skills and knowledge of at-home care and join the AccentCare team today in this Client Service Coordinator role. When you join AccentCare, you become part of a team that is not only dedicated to their patients,...

  • Volunteer Services Coordinator

    1 month ago

    Saint Paul, Minnesota, United States CLUES Full time

    POSITION SUMMARYProvide day-to-day operational coordination and support to the Volunteer Services team. Coordinate and assist with volunteer recruitment, applicant tracking and processing, background check processing, onboarding and training volunteers, data entry, file maintenance, and reporting. Support Manager of Volunteer Services to coordinate...

  • Volunteer Services Coordinator

    4 weeks ago

    Saint Paul, Minnesota, United States CLUES Full time

    POSITION SUMMARYProvide day-to-day operational coordination and support to the Volunteer Services team. Coordinate and assist with volunteer recruitment, applicant tracking and processing, background check processing, onboarding and training volunteers, data entry, file maintenance, and reporting. Support Manager of Volunteer Services to coordinate...

  • NPO Coordinator

    1 month ago

    Saint Paul, Minnesota, United States Delaware North at Allianz Field Full time

    The Opportunity Delaware North Sportservice is hiring a seasonal Non-Profit Organization Coordinator to join our team at Allianz Field in Saint Paul, Minnesota. If you have a passion to work in a collaborative team, join us to kick off your new career. As an NPO Coordinator, you will be recruiting, training, and managing non-profit groups at Allianz Field....

  • NPO Coordinator

    2 weeks ago

    Saint Paul, Minnesota, United States Delaware North at Allianz Field Full time

    The Opportunity Delaware North Sportservice is hiring a seasonal Non-Profit Organization Coordinator to join our team at Allianz Field in Saint Paul, Minnesota. If you have a passion to work in a collaborative team, join us to kick off your new career. As an NPO Coordinator, you will be recruiting, training, and managing non-profit groups at Allianz Field....

  • NPO Coordinator

    4 weeks ago

    Saint Paul, Minnesota, United States Delaware North at Allianz Field Full time

    The Opportunity Delaware North Sportservice is hiring a seasonal Non-Profit Organization Coordinator to join our team at Allianz Field in Saint Paul, Minnesota. If you have a passion to work in a collaborative team, join us to kick off your new career. As an NPO Coordinator, you will be recruiting, training, and managing non-profit groups at Allianz Field....

  • Advantage Services Coordinator

    4 weeks ago

    Saint Paul, Minnesota, United States CommonBond Communities Full time

    Home is the foundation for everything in life. Since 1971, our model has been about supporting residents in finding stability and achieving their goals. It's why we're more than housing-we combine quality affordable homes with our on-site Advantage Services-because we believe that with the right support and opportunities, all people can thrive. Today, over...