Section Manager 3- Operations

1 month ago

Detroit, Michigan, United States Huntington National Bank Full time

Responsible for the management of all activities for a significant function or area. Manages through section supervisors and/or subordinate managers. Establishes strategic plans that are in support of corporate goals and objectives. Implements new policies and procedures to make the area more efficient and in compliance with corporate and regulatory requirements. Acts as a liaison with other departments and/or divisions. Resolves issues that are strategic or compliance related. Provides directions in the establishment of new policies, procedures and technology. Monitors, analyzes and reports on the area productivity to senior management. Prepares, monitors, controls and reports on the area's performance. Establishes quality of service level for the area.

Responsibilities include:


• Reporting – Create, analyze and distribute portfolio related reports utilizing various reporting tools including Tableau, Power BI, WEBI and Business Objects. Requires strong data analytics and Excel skillsets.


• Serviced by Other (SBO) Program Management – Monitor various portfolios that are serviced by our syndication partners including monitoring of delinquency performance, compliance with reporting requirements and servicing agreements and periodic required SBO audits. Interact and coordinate directly with SBO sources as well as internal Capital Markets colleagues to facilitate inquiries and servicing transfers.


• Syndication Sell Program Management – Coordinate directly with syndication sell program partners in internal stakeholders on portfolios, contracts and customers sold to other funders. Manage reporting and information requests as well as periodic audit requests.


• Property Tax Management - Oversee a small team responsible for all aspects of portfolio reporting and processes related to the timely collection of outstanding customer property tax. This includes ensuring HVF remains in compliance with its existing policies and procedures, required monthly reporting of results to key internal stakeholders.


• Policies, Procedures and Training – Responsible for the maintenance and updating of all Portfolio Management related policies, procedures and desktop aids. Ensure policies and procedures are reviewed and updated periodically; create new policies and procedures as deemed necessary. Create, update and maintain training materials as required and conduct regular team training sessions.


• Risk Rating Changes – Coordinate with the required teams to ensure the portfolio is monitored for appropriate customer risk rating upgrades and downgrades according to credit policy and our overall risk framework. This includes ad hoc and policy required changes.


• Third-Party Payments – Coordinate the processing of third-party payments with Collections and Compliance colleagues. Route co-borrower/co-lessee, transfer and assumption requests to the Modifications team as required under policy.


• Non-Accrual and Charge-Off Processes and Data Reconciliation – Coordinate with the appropriate management teams to ensure data related to delinquency, non-accruals and charge-offs are accurate, reporting is timely and the business is in compliance with required policies and procedures. Participate in the non-accrual review meeting process, assist with reporting where required and providing guidance based on data.


• Continuous Improvement – Work closely with the Portfolio Management team and cross-functional teams to look for opportunities to improve operations efficiencies.

Basic Qualifications:


• Bachelor's degree in finance/Accounting/Economics or equivalent work experience


• 5+ years in operational management role, with experience in direct commercial collections, special assets, workouts or loss mitigation preferred.


• Demonstrated strong analytical, reporting and Excel skills.

Preferred Qualifications:


• Equipment Finance/Leasing or financial services experience


• Direct commercial collections experience


• Process improvement experience


• Strong written and verbal communication skills with attention to detail


• Strong analytical and problem solving skills


• Ability to multitask in a deadline driven fast paced environment


• Ability to make sound responsible decisions in a timely manner


• Thorough knowledge of various software programs including Word and Excel, and the ability to quickly learn additional systems/software

#LI-Hybrid

#LI-DK1

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Yes

Workplace Type:

Hybrid

Huntington is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Agency Statement: Huntington does not accept solicitation from Third Party Recruiters for any position


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