Deskside Support/Field Services

3 weeks ago

Schaumburg, Illinois, United States Cognizant Technology Solutions Full time

This on-site position isopen to any qualified applicant in the United States.

This position is on-site in Schaumburg, Illinois and a qualified candidate must be local to the area.

Practice - CIS - Cloud, Infrastructure, and Security Services

About Cloud Infrastructure & Security Services: Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS), is all about embracing digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the rapidly evolving needs of the digital era. Our holistic approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to run the business in a secure environment.

Job Duties and Responsibilities:
  • Provide Level 2 support for the desktop environment and technical assistance and support, and resolve problems related to the use of computer hardware and software for end users
  • Responsible for the deployment of Desktop/Laptop and when applicable physical server/network equipment installation, configuration, application installation, fix, incident, and request handling
  • Analyze, resolve, respond to, and detail end-user inquiries
  • Install desktop/laptop software using approved tools
  • Fix operating system
  • Address connection issues with LAN/WAN
  • Update tickets with accurate and timely records of work performed, and resolution detail
  • Maintain and chip into a knowledge base
  • Coordinate hardware warranty repair
  • Raise to 3rd party vendors when vital
  • Responsible for raising and coordinating problem management issues
  • Perform additional tasks (end user/infra-related) when required
  • Participate in projects
Position Qualifications:
  • At least 5-9 years of work experience
  • At least 5 years of Level 2/Deskside Support experience
  • Minimum 2-3 years of experience providing IT support services required, end-user support experience preferred
  • Solid grasp and skills in SLA, critical metric Management
  • Must have hardware repair experience for end-user devices including desktops, laptops, engineering workstations, printers, scanners, etc
  • Experienced in Active Directory user administration, OS imaging processes, ticketing, SW installation and imaging tools, automated help desk systems, tackle in the Windows desktop environment (networking, OS, Microsoft Office suite, PC hardware, printers), network and local printer installation
  • Extensive knowledge of Windows OS and related configuration.
  • Basic understanding of SCCM client tackle, Servers, Switches, Routers, and Data Center related HW and Backup technologies
  • Knowledge of TCP/IP, Windows Security (Share and NTFS permissions).
  • Ability to work in a team-oriented multi-tower and vendor environment
  • Ability to multitask and prioritize work, and
  • Ability to adapt to new processes and procedures
  • Ability to work in a fast-paced environment.
  • Ability to handle and safeguard confidential information
  • Excellent oral and written communication skills
  • Ability to deliver services on time, demonstrate strong customer service skills, and deliver a high degree of end-user happiness
  • Ability to convey technical issues and material to non-technical end users and managers
Salary and Other Compensation:

Applications will be accepted until 05/10/2024.

The annual salary for this position is between $32,000 to $79,500 depending on the experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and is subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

  • Medical/Dental/Vision/Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contributions
  • Long-term/Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

#LI-AY1 #CB #Ind123

  • Field Service Technician

    1 week ago

    Schaumburg, Illinois, United States Proven IT Full time

    Job Type Full-time Description WE WILL TRAIN Proven IT is looking to add excellent talent to our team We offer paid certifications, bonus potential, and growth opportunities. Our family-owned work culture creates an excellent work life balance. The Field Service Technician is responsible for the maintenance and upkeep of client's copiers and printers. This...

  • Desktop Support

    7 days ago

    Schaumburg, Illinois, United States QUANTUM WORLD TELE SERVICES PRIVATE LIMITED Full time

    Experience in handling and liaising with multiple vendors/Partner/Teams. Solid knowledge of data communication and networking internet protocols, such as TCP/IP, Ethernet and Serial interface standards, Change Management, and Active Directory. Knowledge of JAMF, Microsoft SCCM, Microsoft Intune, FileVault Disk Encryption Interact with numerous computer...

  • Order Support Specialist

    4 weeks ago

    Schaumburg, Illinois, United States Aston Carter Full time

    Description:As the Customer Care Support, you will interact with internal and external customers to provide and process information in response to inquiries, concerns and requests pertaining to products and services. You will also act as a liaison supporting sales representatives and facilities focusing on business-critical items while meeting the goals,...

  • Order Support Specialist

    3 weeks ago

    Schaumburg, Illinois, United States Aston Carter Full time

    Description:As the Customer Care Support, you will interact with internal and external customers to provide and process information in response to inquiries, concerns and requests pertaining to products and services. You will also act as a liaison supporting sales representatives and facilities focusing on business-critical items while meeting the goals,...

  • Field Technician Turn

    1 week ago

    Schaumburg, Illinois, United States American Homes 4 Rent Full time

    About UsSince 2012, we have become a prominent player in the single-family rental and homebuilding industry. We have been recognized as a top employer by Fortune and Great Place To Work.At AMH, our mission is to simplify the home leasing experience by providing professional management and maintenance support, allowing our residents to focus on what truly...

  • Process Support Specialist

    1 month ago

    Schaumburg, Illinois, United States Marsh McLennan Agency Full time

    About Marsh McLennan Agency MidwestMarsh McLennan Agency's Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the country. MMA Midwest is consistently recognized as a top workplace, attracting and retaining its insurance talent by...

  • Process Support Specialist

    3 weeks ago

    Schaumburg, Illinois, United States Marsh McLennan Agency Full time

    About Marsh McLennan Agency MidwestMarsh McLennan Agency's Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the country. MMA Midwest is consistently recognized as a top workplace, attracting and retaining its insurance talent by...

  • Insurance Support Manager

    2 weeks ago

    Schaumburg, Illinois, United States Marsh McLennan Agency Full time

    About Marsh McLennan Agency MidwestMarsh McLennan Agency's Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the country. MMA Midwest is consistently recognized as a top workplace, attracting and retaining its insurance talent by...

  • Business Development Support Specialist

    7 days ago

    Schaumburg, Illinois, United States Transystems Full time

    **Business Development Support Specialist - Central Region** CAROUSEL_PARAGRAPH Schaumburg, Illinois Marketing 1108 ** Share Job** ** Job Description** **Overview** We are excited to share that TranSystems has been recognized as a top 100 design firm by Engineering News-Record in 2021. For more than 50 years, TranSystems has committed to a mission of...

  • Insurance Support Coordinator Supervisor

    7 days ago

    Schaumburg, Illinois, United States Marsh McLennan Agency, LLC Full time

    Overview:The Insurance Support Coordinator Supervisor is a natural mentor who enthusiastically leads the Admin Team to successfully supporting the agency on a day-to-day basis. They provide oversight and direction to the Insurance Support Coordinators, by ensuring they go through a consistent onboarding experience, seeing they go through necessary training...

  • Insurance Support Coordinator Supervisor

    4 weeks ago

    Schaumburg, Illinois, United States MMC Full time

    About Marsh McLennan Agency MidwestMarsh McLennan Agency's Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the country. MMA Midwest is consistently recognized as a top workplace, attracting and retaining its insurance talent by...

  • Insurance Support Coordinator Supervisor

    3 weeks ago

    Schaumburg, Illinois, United States MMC Full time

    About Marsh McLennan Agency MidwestMarsh McLennan Agency's Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the country. MMA Midwest is consistently recognized as a top workplace, attracting and retaining its insurance talent by...

  • Patient Services Coordinator, LPN

    7 days ago

    Schaumburg, Illinois, United States Kaplan Full time

    Job Title Patient Services Coordinator, LPN Location Schaumburg, IL, USA Additional Location(s) Employee Type Employee Working Hours Per Week 40 Job Description At Residential Home Health and Hospice ('Residential'), we're looking to add to our extraordinary care team. Grounded by our belief that outstanding care is best delivered in a team-based...

  • Support Associate

    3 weeks ago

    Schaumburg, Illinois, United States Chico's FAS, Inc. - Retail Full time

    Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautifulPOSITION OBJECTIVE:The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales operations...

  • Support Associate

    4 weeks ago

    Schaumburg, Illinois, United States Chico's FAS, Inc. - Retail Full time

    Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautifulPOSITION OBJECTIVE:The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales operations...

  • Sales Support Specialist

    4 weeks ago

    Schaumburg, Illinois, United States Aston Carter Full time

    Sales Support, Customer Service Opportunity - Can Start ASAPOn-Site in Elk Grove Village, IL - $20.00/hour - Order Entry/ERP Experience a PLUSJob Title: Sales Support SpecialistLocation: Elk Grove Village, Illinois (Fully On-Site)Pay: $20.00/hourSchedule: M-F, 7:00 AM - 4:00 PMJob Responsibilities:-Answer incoming calls regarding products and orders. -Handle...

  • Sales Support Specialist

    3 weeks ago

    Schaumburg, Illinois, United States Aston Carter Full time

    Sales Support, Customer Service Opportunity - Can Start ASAPOn-Site in Elk Grove Village, IL - $20.00/hour - Order Entry/ERP Experience a PLUSJob Title: Sales Support SpecialistLocation: Elk Grove Village, Illinois (Fully On-Site)Pay: $20.00/hourSchedule: M-F, 7:00 AM - 4:00 PMJob Responsibilities:-Answer incoming calls regarding products and orders. -Handle...

  • Application Support Specialist I

    7 days ago

    Schaumburg, Illinois, United States Zurich NA Full time

    Join Our Team as an Application Support Specialist I at ZurichZurich is excited to welcome a new Application Support Specialist I to our Application Support Center team. This role involves providing support services to internal customers for a specific application or set of applications. You'll handle various responsibilities, including resolving incidents,...

  • Application Support Specialist I

    1 month ago

    Schaumburg, Illinois, United States Zurich Insurance Company Ltd. Full time

    Zurich is currently hiring an Application Support Specialist I to join their Application Support Center team. The successful candidate will provide support services to internal customers related to an application/set of applications covering a range of responsibilities focusing on repetitive activities, following instructions and incident resolution. Is...

  • Application Support Specialist I

    3 weeks ago

    Schaumburg, Illinois, United States Zurich Insurance Company Ltd. Full time

    Zurich is currently hiring an Application Support Specialist I to join their Application Support Center team. The successful candidate will provide support services to internal customers related to an application/set of applications covering a range of responsibilities focusing on repetitive activities, following instructions and incident resolution. Is...