Insurance Support Coordinator Supervisor

1 week ago

Schaumburg, Illinois, United States Marsh McLennan Agency, LLC Full time

Overview:


The Insurance Support Coordinator Supervisor is a natural mentor who enthusiastically leads the Admin Team to successfully supporting the agency on a day-to-day basis.

They provide oversight and direction to the Insurance Support Coordinators, by ensuring they go through a consistent onboarding experience, seeing they go through necessary training and by providing continuous and ongoing coaching.

Additionally, the Insurance Support Coordinator Supervisor will act as the liaison between Insurance Support Coordinators and hiring managers within the business.


Responsibilities:

Execution of Client Service

  • Supports production and service teams by overseeing Admin Team who handle projects to allow flawless execution of our service strategy as submitted through the electronic ticketing system
  • Works with internal departments to ensure cohesiveness and timeliness of service execution
  • Consistently follows client service workflows and appropriately engages internal resources such as process support team, procedure manuals and reporting tools to ensure efficiency and accuracy of execution
  • Prioritizes workloads of the team to ensure client needs are addressed and agency expectations are met
  • Assists with completion of various administrative projects to ensure deadlines are met
  • Enters data into Epic for new and current accounts
  • Completes special team projects as assigned
  • Manages time effectively to prioritize workload

Peer Relationships

  • Leverages insurance knowledge and communication skills to explain coverage terms, program options, and other items to ISCs as needed
  • Suggests business process improvements to gain efficiency within the role
  • Strives for successful and effective working relationships with Producers, service team, management, carriers, and agency departments
  • Presents Admin & Facilities Orientation to all new hires of the company
  • Provides tradeshow support to BI teams; assists with billing items, ordering booth materials, registering attendees, completing appropriate forms, etc.
  • Provides feedback at team meetings as well as contributes to learning topics as assigned
  • Strives to learn and grow by demonstrating initiative on a daily basis
  • Assists the Office and Facilities team when applicable

Carrier Website Accessibility

  • Owns the internal management of all insurance carrier websites
  • Communicates with carriers to stay abreast of changes within carrier websites
  • Updates internal procedures and processes for carrier websites the informs and trains team on changes
  • Processes termination information in appropriate carrier websites and remove access in a timely manner
  • Performs regular audits and ensures corrections are made to carrier websites

Build An Effective Team

  • Fosters innovative thinking and encourages team members to put forth and participate in new ideas to improve the team and the company
  • Fosters working relationships among team members and others that demonstrate our best and brightest characteristics
  • Recruits and hires new team members with appropriate skills, experience, traits and competencies by following MMA Midwest's hiring and interviewing best practices
  • Monitors staff workloads and determines appropriate assignment of responsibility
  • Communicates with team members through regular meetings following MMA Midwest's best practices, including information on company updates, team performance, and other information relevant to their roles
  • Consistently uses the tools and follows best practices in our manager toolkit

Develop and Manage Direct Reports

  • Executes onboarding process, oversees training and education, and introduces to team members to ensure a smooth transition for new employees; assigns mentors and coordinates on the job learning as necessary
  • Contributes to planning and preparation for the MMA Midwest summer internship; manages Admin intern(s)
  • Conducts regular oneonone meetings with all direct reports
  • Coaches employees by providing methods and resources to finding answers when appropriate
  • Follows performance management process with direct reports on schedule, including individualized business and development goals developed in collaboration with each employee; fosters open communication on performance and accountability standards throughout the year
  • Leads team members to achieving specific goals and objectives
  • Appreciates individual accomplishments by utilizing recognition practices in a personalized way for each employee; share team success broadly and asks others to recognize as appropriate

Qualifications:

Required

  • Upon hire, Producers License for Fire/Casualty or Life/Health, as appropriate for role
  • 1+ year(s) of experience as a Client Service Representative, or comparable
  • Ability to split time evenly between Chicago and Schaumburg offices

Preferred

  • BS/BA in Business, Insurance, or related field
  • Intermediate skill level in Microsoft Office
**About Marsh McLennan Age

  • Insurance Support Coordinator Supervisor

    4 weeks ago

    Schaumburg, Illinois, United States MMC Full time

    About Marsh McLennan Agency MidwestMarsh McLennan Agency's Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the country. MMA Midwest is consistently recognized as a top workplace, attracting and retaining its insurance talent by...

  • Insurance Support Coordinator Supervisor

    4 weeks ago

    Schaumburg, Illinois, United States MMC Full time

    About Marsh McLennan Agency MidwestMarsh McLennan Agency's Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the country. MMA Midwest is consistently recognized as a top workplace, attracting and retaining its insurance talent by...

  • Insurance Support Manager

    2 weeks ago

    Schaumburg, Illinois, United States Marsh McLennan Agency Full time

    About Marsh McLennan Agency MidwestMarsh McLennan Agency's Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the country. MMA Midwest is consistently recognized as a top workplace, attracting and retaining its insurance talent by...

  • Application Support Specialist I

    4 weeks ago

    Schaumburg, Illinois, United States Zurich Insurance Company Ltd. Full time

    Zurich is currently hiring an Application Support Specialist I to join their Application Support Center team. The successful candidate will provide support services to internal customers related to an application/set of applications covering a range of responsibilities focusing on repetitive activities, following instructions and incident resolution. Is...

  • Application Support Specialist I

    1 month ago

    Schaumburg, Illinois, United States Zurich Insurance Company Ltd. Full time

    Zurich is currently hiring an Application Support Specialist I to join their Application Support Center team. The successful candidate will provide support services to internal customers related to an application/set of applications covering a range of responsibilities focusing on repetitive activities, following instructions and incident resolution. Is...

  • RN Supervisor Weekends

    1 week ago

    Schaumburg, Illinois, United States Encore Village of Schaumburg Full time

    Encore Village of Schaumburg - Encore Village of Schaumburg is currently hiring for an RN Nurse Supervisor every other weekend, pm shift. The Nurse Supervisor will be responsible for coordinating the care and services provided within the Briarwood Healthcare Center by established policies and procedures. Responsibilities for Weekend Nurse...

  • Customer Support Workforce Planner

    2 days ago

    Schaumburg, Illinois, United States Zurich Insurance Company Ltd. Full time

    Zurich North America is hiring an Customer Support Workforce Planner to join our team We are open to hiring talent in one of the following locations: Schaumburg, Overland Park or Anoka. In this role you will be responsible for:Forecast call volumes and staffing requirements based on historical data, trends, and business needs. Create and maintain accurate...

  • Sport Center Building Coordinator

    1 week ago

    Schaumburg, Illinois, United States Schaumburg Park District Full time

    Job DescriptionJob DescriptionSalary: $ $17.00/hour DOQABOUT USThe Schaumburg Park District is an award-winning public agency that provides its 80,000 residents with a wide variety of recreational facilities, programs, events, parks and open spaces. The Sport Center is the Park District's all-indoor athletic facility. This 110,000 square-foot building...

  • Store Support Supervisor

    4 weeks ago

    Schaumburg, Illinois, United States Whole Foods Market Full time

    Assists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team Leader(s) to ensure smooth operation of the Store Support Team. All Whole Foods Market Retail jobs require ensuring a positive company image by providing courteous, friendly,...

  • Store Support Supervisor

    1 month ago

    Schaumburg, Illinois, United States Whole Foods Market Full time

    Assists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team Leader(s) to ensure smooth operation of the Store Support Team. All Whole Foods Market Retail jobs require ensuring a positive company image by providing courteous, friendly,...

  • Supervisor

    1 week ago

    Schaumburg, Illinois, United States Corpay Full time

    What We NeedCorpay is currently looking to hire a Reservation Supervisor within our Lodging division. This position falls under our TA Connections line of business and is located in Schaumburg, IL. In this role, you will be responsible for overseeing the agents assigned to the specific shift and ensuring that the scheduled functions and tasks of the...

  • Supervisor & Senior Client Service Representative - Employee Health and Benefits

    4 weeks ago

    Schaumburg, Illinois, United States Marsh McLennan Agency Full time

    Established as one of the premier insurance agencies in the USA, Marsh & McLennan Agency (MMA) is meeting the needs of mid-sized businesses across the country. MMA's services are targeted to customers who seek professional advice and have complex needs, limited resources and desire to work with professionals that have experience, resources and expertise...

  • Patient Services Coordinator, LPN

    1 week ago

    Schaumburg, Illinois, United States Kaplan Full time

    Job Title Patient Services Coordinator, LPN Location Schaumburg, IL, USA Additional Location(s) Employee Type Employee Working Hours Per Week 40 Job Description At Residential Home Health and Hospice ('Residential'), we're looking to add to our extraordinary care team. Grounded by our belief that outstanding care is best delivered in a team-based...

  • Wellness Coordinator

    4 weeks ago

    Schaumburg, Illinois, United States Marsh McLennan Agency Full time

    About Marsh McLennan Agency MidwestMarsh McLennan Agency's Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the country. MMA Midwest is consistently recognized as a top workplace, attracting and retaining its insurance talent by...

  • Wellness Coordinator

    1 month ago

    Schaumburg, Illinois, United States Marsh McLennan Agency Full time

    About Marsh McLennan Agency MidwestMarsh McLennan Agency's Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the country. MMA Midwest is consistently recognized as a top workplace, attracting and retaining its insurance talent by...

  • Full-Time Area/Department Supervisor

    3 weeks ago

    Schaumburg, Illinois, United States KOHLS Full time

    JOB OPPORTUNITIES at Schaumburg West.Hourly rate from $ $24.70Kohl's offers a variety of benefits to associates depending on full-time/part-time status and work hours, including: WORK LIFE BALANCE (PTO, Vacation Buy Program, Parental Leave), HEALTH & WELLNESS (Medical, Dental, Vision and other short and long term disability programs, Emergency health and...

  • Compliance Consultant

    1 month ago

    Schaumburg, Illinois, United States Zurich Insurance Company Ltd. Full time

    Zurich North America is hiring a Compliance Consultant (Financial Crime) to work out of Schaumburg, IL North America HQ. This person will report to the AVP Director of Compliance Center of Excellence. As a Compliance Consultant (Financial Crime), you will support the development, implementation, and review of compliance programs with the main areas of focus...

  • Compliance Consultant

    4 weeks ago

    Schaumburg, Illinois, United States Zurich Insurance Company Ltd. Full time

    Zurich North America is hiring a Compliance Consultant (Financial Crime) to work out of Schaumburg, IL North America HQ. This person will report to the AVP Director of Compliance Center of Excellence. As a Compliance Consultant (Financial Crime), you will support the development, implementation, and review of compliance programs with the main areas of focus...

  • Executive Risk Coordinator

    2 weeks ago

    Schaumburg, Illinois, United States Marsh McLennan Agency Full time

    About Marsh McLennan Agency MidwestMarsh McLennan Agency's Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the country. MMA Midwest is consistently recognized as a top workplace, attracting and retaining its insurance talent by...

  • Compliance Consultant

    1 week ago

    Schaumburg, Illinois, United States Zurich Insurance Company Ltd. Full time

    Zurich North America is hiring a Compliance Consultant (Financial Crime) to work out of Schaumburg, IL North America HQ. This person will report to the AVP Director of Compliance Center of Excellence.As a Compliance Consultant (Financial Crime), you will support the development, implementation, and review of compliance programs with the main areas of focus...