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Ramp Agent

4 months ago

Boston, Massachusetts, United States Southwest Airlines Full time

Department:

Ground Operations

Our Company Promise


We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

Pay & Benefits:

Pay of $19.45 to $19.45 per hour*, with the opportunity for future increase per applicable collective bargaining agreement wage scale. Opportunities for overtime and shift premiums.

Benefits you'll love:

•Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)


•Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck **


•Potential for annual Profit-sharing contribution toward retirement - when Southwest profits, you profit***


•Explore more Benefits you'll love:

Job Summary

The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what's important in their lives through friendly, reliable, and low-cost air travel. Our Ramp Agents work in the outdoor elements to direct planes on the ground, handle cargo/baggage, and ensure our ground operations run smoothly. Ramp Agents are problem-solvers who enjoy working in a fast-paced environment and collaboratively with other Ground Operations Teams to meet flight departure timelines. Check out what a day on the ramp is like:

Additional details:

  • A union-based role that includes working assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays.
  • U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
  • Learn more about becoming a Ramp Agent and the FAQs:

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.

Duties and Responsibilities

  • Provide friendly service to and maintains positive relationships with all internal and external Customers
  • Work in a cooperative spirit to ensure the success of our Company
  • Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by servicing aircraft at ramps and terminals
  • Load, unload, service, guide, and direct Company Aircraft
  • Receive and record Customer baggage, air freight, mail and company materials as required
  • Handle all aspects of loading, stowing and unloading baggage, cargo airmail, air freight, ballast and company materials according to a predetermined plan received either electronically or manually from an Operations Agent. Submits, either electronically or manually, a Cargo Bin Loading Slip (CBLS) to an Operations Agent
  • Pick up, deliver, and transport cargo and baggage to and from aircraft and prepares records in connection with these responsibilities
  • Warehouses, weighs, stacks, picks up and delivers air cargo, checks air cargo handled against accompanying forms to identify any mishandling or discrepancies and corrects routine errors
  • Safeguards Customers' baggage, air cargo, air mail, and COMAT from weather, loss, theft, damage and/or destruction
  • Use jetway stairs frequently to carry items checked at the gate to the aircraft bin
  • Review cargo forms for accuracy and corrects forms as necessary
  • Perform interior aircraft cabin cleaning by hand, including sweeping upholstery, cleans windows, galleys and disposal containers in accordance with applicable paperwork
  • Clean and service lavatories, operate lavatory carts and dispose of contents in accordance with established procedures
  • May perform duties of a Provisioning Agent, including stocking aircraft cabin interiors for flights with equipment and supplies such as literature, disposal, and refuse containers and commissary items in accordance with applicable paperwork. Maintains an inventory of such items and supplies
  • Transport cabin and cleaning equipment between aircraft storage area
  • Operate and/or drive motorized equipment, such as belt loaders, air start units, lift trucks, push back tugs, bag cart, lavatory cart and de-icers
  • Manually pushes and pulls push carts and containers
  • Work in the vicinity of and between passenger terminals, hangars and airfreight facilities, both indoors and outdoors
  • May be exposed to a wide variety of weather condition, jet and machinery noises, fumes, dirt and dust for extended periods of time
  • Completes forms and paperwork connected with work assignments according to established procedures, and enters such information in to the Company's information system as required
  • Duties vary by size and organization of station.
  • Provide friendly service to all Co-workers and Customers. Has routine contact with people outside of the Company such as delivery agents, shippers, etc.
  • Must be able to meet any physical ability requirements listed on this description
  • May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Responsibilities

  • Ability to work well with others as part of a team, and work under stressful situations
  • Must be able to satisfactorily complete Ramp Agent training program with a 90% or greater average and an evaluation period
  • Ability to read documents, follow instructions, learn and understand ramp operations procedures, rules and regulations
  • Must be aware of hazardous situations and be able to handle emergencies as needed
  • Must work under tight time constraints to accomplish quick turns of aircraft
  • Must meet all grooming standards as outlined in the Ground Operations Employee Handbook and the Labor Agreement
  • Must be able to be alert to moving vehicles or aircraft and use radio equipment. Must be able to communicate information and instructions verbally and/or via radio equipment
Education
  • No education requirement
Experience
  • No experience requirement
Licensing/Certification
  • Must possess a valid state motor vehicle operator's license
  • Must be able to obtain a SIDA badge and meet all local airport requirements
  • May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights
Physical Abilities
  • Must be able to lift and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces
  • Must be able to climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods
  • Must be able to work in cramped or high places
  • Must be able to carry heavy items up and down jetway stairs
  • Must maintain the ability to wear prescribed uniforms
Other Qualifications
  • Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
  • Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
  • Must be at least 18 years of age
  • Must be able to comply with Company attendance standards as described in established guidelines
  • Ability to work shift work and/or overtime

*Pay amount does not guarantee employment for any particular period of time.

**401(k) match contributions are subject to the plan's vesting schedule and applicable IRS limits

***Profit-sharing contributions are subject to plan's vesting schedule and are made at the discretion of the Company.

Pay Rate:

$19.45

Southwest Airlines is an Equal Opportunity Employer.
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Job Posting End Date
05/30/2024