Member Service Representative
3 weeks ago
Overview
To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; lending products; and credit/debit cards. To perform advanced platform banking functions with minimal supervision. Provide assistance/training to lower level team members.
This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.
Responsibilities
- Analyze, research and resolve problems and discrepancies related to member accounts/loans
- Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications
- Counsel current and prospective members about Navy Federal's products and services
- Ensure cash and other negotiable instruments are handled properly
- Identify opportunities to cross service products and increase product penetration
- Perform platform banking functions
- Assist level I team members
- Understand and comply with federal and other regulations relating to financial products and services
- May assist with Branch Office vault opening, closing and balancing procedures
- May serve as a Branch Office and/or ATM vault custodian
- Perform other duties as assigned
Qualifications
- Ability to work independently and in a team environment
- Working knowledge of savings and checking products, accounts and services
- May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need
- Effective active listening skills to accurately respond to inquiries and account requests
- Effective organizational, planning and time management skills
- Effective research, analytical, and problem solving skills
- Effective skill building effective relationships through rapport, trust, diplomacy and tact
- Effective skill exercising initiative and using good judgment to make sound decisions
- Effective skill maintaining composure in a high production and changing environment
- Effective skill navigating multiple screens and PC applications and adapting to new technologies
- Effective skill performing mathematical calculations and working accurately with numbers
- Effective verbal and written communication skills
Desired Qualifications
- Experience in member/customer service preferably in a call center, retail banking or financial institution
- Experience in working in a credit union environment
Hours: Available Monday - Saturday, hours based on business needs.
Location: 709 Fletcher Parkway, El Cajon, CA 92020
Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.
*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at
About Us
You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:* Military Times 2022 Best for Vets Employers
* WayUp Top 100 Internship Programs
* Forbes 2022 The Best Employers for New Grads
* Fortune Best Workplaces for Women
* Fortune 100 Best Companies to Work For
* Computerworld Best Places to Work in IT
* Ripplematch Campus Forward Award - Excellence in Early Career Hiring
* Fortune Best Place to Work for Financial and Insurance Services
Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
-
Social Services Asst
1 day ago
El Cajon, California, United States San Diego Post Acute Full timeAssist the Social Service Director/Consultant in the planning, developing, organizing, implementing, evaluating, and directing of the social service programs of this facility. Meet with administration, medical and nursing staff, and other related departments in planning social services, as directed Assist in the development, administering, and coordinating...
-
Customer Service Representative
1 day ago
El Segundo, California, United States Circle K Full timeStore : 765 N Sepulveda Blvd, El Segundo, California 90245Availability - Shift/Days Flexible AvailabilityCustomer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service...
-
Member Support Lead
4 weeks ago
El Segundo, California, United States Prodege LLC Full timeThe Member Support Lead is a pivotal role which helps to ensure the success and satisfaction of our valued members and partners within the Gaming and Publisher space. The role will be responsible for guiding and mentoring our Member Support Representatives to excel in their roles, while also providing feedback to enhance processes and elevate customer...
-
Physical Therapist
1 day ago
El Cajon, California, United States San Diego Post Acute Full timeEvaluate patients within twenty-four (24) hours, or 1 business day of physician referral. If unable to complete evaluation in 24 hours, documentation in medical record clearly defines cause for delay. Develop effective treatment plan and obtain approval for services from referring physician. Treat patients per the physician treatment plan. Assist nursing...
-
lvn/lpn - pt - h
1 day ago
El Cajon, California, United States San Diego Post Acute Full timeEvery effort has been made to identify the essential functions of this position. However, it in no way states or implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is an essential function of the position....
-
Treatment Nurse LVN
1 day ago
El Cajon, California, United States Villa Las Palmas Healthcare Center Full timeEvery effort has been made to identify the essential functions of this position. However, it in no way states or implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is an essential function of the position....
-
Teller 20 Hour- East San Diego
2 days ago
El Cajon, California, United States Wells Fargo Full timeWhy Wells Fargo:Are you ready for the next step in your career? This is where it begins - at a company known for our "Well Life" approach to supporting employees' career aspirations, work-life balance, and mental and physical health. We ranked #2 on the 2023 LinkedIn Top Companies list - and #1 among financial services companies - as the best workplace "to...
-
Inside Sales Representative
1 month ago
El Segundo, California, United States teamworkonline Full timeFor more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises,...
-
Member Concierge Associate
1 month ago
El Segundo, California, United States FashionPass Full timeFashionPass is an online, subscription-based clothing and accessory rental service for women. We are revolutionizing the retail industry as we know it and we are on a mission to empower women to look and feel like the best version of themselves one outfit at a time.We're looking for a Member Concierge Associate who is eager to be part of a rapidly growing...
-
Warehouse Associate II
1 day ago
El Cajon, California, United States White Cap Full timeA position at White Cap isn't your ordinary job. You'll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force...
-
Medical Assistant- CS Compass Encino
2 days ago
El Cajon, California, United States Cedars Sinai Medical Center Full timeJoin Cedars-SinaiCedars-Sinai Medical Center has been ranked the #1 hospital in California and #2 hospital in the nation by U.S. News&WorldReport, 2022‐23 Cedars-Sinai was awarded the Advisory Board Company's Workplace of the Year which is an award that recognizes hospitals and health systems nationwide that have outstanding levels of employee...
-
Administrative Assistant I – Academic Senate
1 week ago
El Cajon, California, United States GrossmontCuyamaca Community College District Full timeDetailsPosted: 22-Nov-23Location: El Cajon, CaliforniaType: Part-timeSalary: OpenCategories:Administrative/SupportStaff/AdministrativeInternal Number: SUBSTITUTE OR OUT-OF-CLASS ASSIGNMENTADMINISTRATIVE ASSISTANT I – ACADEMIC SENATE (PART TIME)GROSSMONT COLLEGEAPPLICATION PROCEDURES: Applicants interested in this part time position, send a 1 page cover...
-
Territory Sales Representative
2 days ago
El Monte, California, United States BlueTriton Brands Full timeBlueTriton is a leading provider of spring and purified water products - the name behind your favorite bottled water brands. We are proud to offer an extensive portfolio of highly recognizable, responsibly sourced, and sustainably packaged spring water in addition to other quality products and services. Get ready to quench your thirst with exciting...
-
Guest Services Agent
1 day ago
El Segundo, California, United States Embassy Suites by Hilton Los Angeles International Airport South Full timeA Guest Services Agent with Embassy Suites Hotels is responsible for greeting and registering guests, providing prompt and courteous service, checks guest out of the hotel, resolves guest challenges throughout their stay, upgrades guests as required, promotes hotel services, amenities and upsells products to guests in the hotel's continuing effort to deliver...
-
Guest Service Agent
1 week ago
El Segundo, California, United States Hilton Garden Inn LAXEl Segundo Full timeStarting Wage: $20.00/hourA Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.What will I be doing?As a Guest Services Agent, you would be responsible for greeting and registering guests and checking...
-
Guest Service Agent
1 week ago
El Segundo, California, United States Hilton Full timeStarting Wage: $20.00/hourA Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.What will I be doing?As a Guest Services Agent, you would be responsible for greeting and registering guests and checking...
-
Warehouse - Customer Service Specialist
1 day ago
El Monte, California, United States Hajoca Corporation Full timeHajoca Corporation is one of the country's largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858,Hajoca is a company based on the principles of "Service, Integrity, Reliability," and on relationships of trust and support with teammates, customers, and suppliers. Throughout its history, Hajoca...
-
Inside Sales Supervisor
1 week ago
El Segundo, California, United States teamworkonline Full timeFor more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises,...
-
Food Ambassador
1 day ago
El Segundo, California, United States Circle K Full timeStore : 765 N Sepulveda Blvd, El Segundo, California 90245Availability - Shift/Days Flexible AvailabilityLead Customer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. As a Lead Customer Service...
-
Tire & Battery Technician - Automotive
1 day ago
El Monte, California, United States Walmart Full timePosition Summary...As a Tire & Battery Center Technician you will work to provide safe and efficient service in both the sales and service areas of the department and deliver to our members more of what they love, for less. You will work collaboratively with other associates to ensure the club meets the member's expectations.What you'll do...Be a Team Member...
