Senior Solutions Engineer

2 weeks ago

New York, New York, United States Memfault Full time

Memfault is a global team driven by our shared passion to improve the connected world. Our observability helps teams building smart devices deliver better products to their customers. We are the clear leader in our space with an outstanding founding team who know the problem we solve inside and out. Our customers include the makers of amazing IoT devices you have used from Logitech to Lyft, Bose to Traegar Grills.

We are seeking our second Solutions Engineer. In this role, you will quickly become the product expert within the GTM team. Moreover, you will have the opportunity to help define what sales engineering means to our company and if successful you could lead and grow this critical function. The ideal candidate will have startup experience, a passion for technology, significant software chops and is excited to come down the stack with us

The Role

As a Senior Solutions Engineer, you will provide technical expertise throughout the sales cycle including sales presentations, product demonstrations, and supporting technical evaluations including Proof of Concepts. You will help qualify and close opportunities with customers and have a voice with the product team to help prioritize features based on what you are seeing in the field.

This role will partner cross-functionally with leaders across the business, including Product, Marketing, Customer Experience, and Partnerships.

This position is remote but being close to San Francisco or Boston will be a distinct advantage to get up to speed and spend time with our teams.

What You'll Be Doing

  • Getting product owners and engineers excited (as you are) about our product
  • Demonstrate our product, answer questions, and handle objections during initial sales calls
  • Scope and manage proof of concepts and help us build technical champions
  • Partner with the Sales team to help customers see the value of our platform
  • Be an essential feedback loop to our Product team
  • Work with our Solution Engineers and our CTO to solve how we will integrate with the customer's smart devices
  • Become highly credible in our domain and develop expert knowledge of our end user functionality

What You Should Have

  • At least 3 years in an Embedded Engineering role
  • Desire to interact with customers and collaborate with internal team members
  • Ability to consistently run a compelling product demonstration and think on your feet
  • Curiosity and charisma, you love learning knew technical topics and sharing them with others
  • Great written and oral communication skills, you can bring energy and own the Zoom
  • Confidence to speak your mind, challenge our sales team sometimes the customer
  • Be organized, be able to prioritize, and look for guidance over direction
  • Bachelor's degree in Computer Science or an adjacent subject
  • Be able to travel to customers within the US up to 25% of the time

Bonus Points:

Ability to code in C or similar programming languageExperience in the developer tools or cloud observability spaceYou tinker with hardware and other technical projects on your own timeGone through the process of bringing an IoT product to market

Who You'll Be Working With

  • Chris Coleman - Co-Founder, CTO
  • Tyler Hoffman - Co-Founder, Head of Developer Experience
  • Andie Cockerill - VP Customer Experience
  • Dylan Boudraa - SVP of Worldwide Sales
  • Jake Blair - Sr Solutions Engineer

Just to name a few

We offer full benefits (health, vision, dental, 401k), unlimited PTO, and competitive pay and equity packages. Learn more about benefits and our company values - >

We want you (yes, you) to apply

At Memfault, we believe in the power of diversity and the importance of fostering an inclusive environment where everyone feels valued and empowered. We hold the opinion that diversity is not just a goal, but a key driver of creativity, innovation, and growth. Our commitment to diversity and inclusion is embedded in our company culture and reflected in our policies and practices.

We are proud to be an Equal Opportunity Employer. We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity or expression, marital status, or any other characteristic protected by law.

Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria — unlike majority candidates meeting significantly fewer requirements. We strongly encourage you to apply if you're interested: we'd love to know how you can amplify our team with your unique experience

About Memfault

Memfault is the first IoT reliability platform that empowers teams to build more robust devices at scale. Today hardware teams have little insight into how their products are performing and what issues are driving the majority of field failures; with Memfault, they can operate with the same speed and agility as software organizations. Companies like Lyft, Logitech, Bose, Whoop, and Verkada use Memfault's performance monitoring, device debugging, and OTA update capabilities to ship fast and build high-quality products. Memfault was founded by veterans of Pebble, Fitbit, and Oculus and is backed by Stripes, Uncork Capital, Partech, the 5G Innovation Lab, S28 Capital, and Y Combinator. Learn more about Careers at Memfault ->

Memfault recently closed a $24M Series B funding round announced on January 24, 2023. Learn more ->

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