Current jobs related to Conversational AI Project Lead, Americas - Richmond, Virginia - Allianz

  • Senior Lead AI Engineer

    2 weeks ago

    Richmond, Virginia, United States Capital One Full time

    Job Title: Senior Lead AI EngineerAt Capital One, we are pushing the boundaries of artificial intelligence to revolutionize the banking industry. As a Senior Lead AI Engineer, you will play a critical role in designing, developing, and deploying cutting-edge AI solutions that drive business growth and customer satisfaction.About the Role:Collaborate with...

  • Lead AI Engineer, Generative AI Product Engineering

    2 weeks ago

    Richmond, Virginia, United States Capital One Full time

    Job Title: Lead Engineer, Generative AI Product EngineeringCapital One is seeking an experienced Lead Engineer to join our Enterprise AI team. As a key member of our team, you will be responsible for designing and implementing large-scale AI and ML systems that enable real-time customer-facing applications.Key Responsibilities:Architect and build...

  • Lead AI Product Manager

    6 days ago

    Richmond, Virginia, United States McKesson Full time

    Job DescriptionMcKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable.Key Responsibilities:Lead the ideation, continuous improvement, and optimization of McKesson Med Surg data products and associated...

  • Lead AI Engineer, Generative Product Development

    2 weeks ago

    Richmond, Virginia, United States Capital One Full time

    Job SummaryCapital One is seeking an experienced Lead Generative AI Engineer to join our Enterprise AI team. As a key member of our team, you will design and implement APIs and SDKs to train, fine-tune, and access AI models at scale.You will work closely with world-class AI engineers and researchers to build systems that enable our users to work with...

  • Head of AI Governance and Model Risk Management

    1 month ago

    Richmond, Virginia, United States Mission Lane Full time

    Job Title: Head of AI Governance and Model Risk ManagementMission Lane is a purpose-driven fintech company revolutionizing access to credit for millions of Americans. We're seeking a seasoned professional to lead our Model Risk Management and AI Governance efforts.This role offers a unique opportunity to shape the future of AI and machine learning in...

  • Senior Software Engineer

    2 weeks ago

    Richmond, Virginia, United States Motorola Solutions Full time

    Job DescriptionWe are seeking a skilled and experienced Senior Software Engineer to join our ViQi Virtual Partner team. As a software engineer, you will play a crucial role in developing automated workflows using chatbot technologies. Our goal is to enable fast, accurate, and natural communication between human operators and real-time...

  • Lead Engineer, Generative AI Product Engineering

    2 weeks ago

    Richmond, Virginia, United States Capital One Full time

    Job SummaryWe are seeking an experienced Lead Generative AI Engineer to join our Enterprise AI team at Capital One. As a key member of our team, you will be responsible for designing and implementing key API products and services that enable real-time customer-facing applications.Key ResponsibilitiesArchitect, build, and deploy well-managed core APIs and...

  • Technology Manager, AI

    4 weeks ago

    Richmond, Virginia, United States CarMax Full time

    About This RoleAt CarMax, we're revolutionizing the way cars are bought and sold. As a Technology Manager, AI, you'll play a key role in driving our machine learning capabilities forward.Key ResponsibilitiesLead a team of talented ML/AI engineers in productionalizing modelsPartner with Data Scientists to build strategic plans and roadmapsDrive the direction...

  • Lead AI Product Manager

    2 weeks ago

    Richmond, Virginia, United States McKesson Full time

    About the RoleMckesson is a leading healthcare company that is committed to delivering insights, products, and services that make quality care more accessible and affordable. We are seeking a highly skilled Lead AI Product Manager to join our team and lead the ideation, continuous improvement, and optimization of our data products and associated analytics...

  • Technology Manager, AI/ML

    2 weeks ago

    Richmond, Virginia, United States CarMax Full time

    About This RoleAt CarMax, we're revolutionizing the auto industry by delivering an honest, transparent, and high-integrity experience for our customers. As a Technology Manager, AI/ML, you'll play a key role in shaping our machine learning capabilities and driving innovation across the organization.Key ResponsibilitiesCollaborate with Data Scientists and...

  • AI Engineer

    2 weeks ago

    Richmond, Virginia, United States Capital One Full time

    Job DescriptionCapital One is seeking a highly skilled AI Engineer Manager to lead the development of responsible and reliable AI systems. As a key member of the Intelligent Foundations and Experiences (IFX) team, you will partner with cross-functional teams to deliver AI-powered products that change how our associates work and how our customers interact...

  • Postdoctoral Research Associate

    2 weeks ago

    Richmond, Virginia, United States Virginia Commonwealth University Full time

    Postdoctoral Research Associate - Machine Learning and AIThe Department of Electrical and Computer Engineering at Virginia Commonwealth University is seeking a highly motivated and experienced Postdoctoral Research Associate to join our team in the area of Machine Learning and AI. This is an exciting opportunity to contribute to cutting-edge research and...

  • AI Technology Manager

    3 weeks ago

    Richmond, Virginia, United States CarMax Full time

    About This RoleWe are seeking a highly skilled AI Technology Manager to join our team at CarMax. As a key leader in our organization, you will be responsible for providing reliable and scalable machine-learning capabilities across the company.Key ResponsibilitiesCollaborate with Data Scientists and other teams to build strategic plans and roadmaps for...

  • Transportation Project Lead

    5 days ago

    Richmond, Virginia, United States Timmons Group Full time

    Timmons Group is seeking a skilled Transportation Project Lead to join our Richmond, VA office location. The ideal candidate will have experience in transportation design and project management.Key Responsibilities:Lead transportation design projects from initiation to completion.Collaborate with cross-functional teams to ensure project success.Develop and...

  • Project Management Lead

    4 weeks ago

    Richmond, Virginia, United States Capital One Full time

    Job Title: Project Management LeadCapital One is seeking a highly skilled Project Management Lead to join our Horizontal Delivery Team within Talent Acquisition. As a key member of our team, you will be responsible for leading a team of project managers, supporting prioritizing work and bandwidth aligning to the highest priorities. Inclusive of coaching and...

  • Project Management Lead

    2 weeks ago

    Richmond, Virginia, United States Capital One Full time

    Project Management LeadCapital One is seeking a highly skilled Project Management Lead to join our Horizontal Delivery Team (HDT) within Talent Acquisition. As a key member of our team, you will be responsible for leading a team of project managers in delivering high-visibility, cross-functional projects that drive business results.Key...

  • Mechanical Project Lead

    2 weeks ago

    Richmond, Virginia, United States gpac Full time

    Mechanical Project Manager Job Description **Job Summary:** We are seeking a highly skilled Mechanical Project Manager to join our team at GPAC. As a Mechanical Project Manager, you will be responsible for overseeing and managing mechanical projects from inception to completion. This involves planning, organizing, and coordinating activities related to...

  • Rotational Engineer

    2 weeks ago

    Richmond, Virginia, United States Evonik Industries Full time

    Job SummaryWe are seeking a highly motivated and talented Rotational Engineer to join our team in North America. As a Rotational Engineer, you will have the opportunity to work on exciting and challenging projects, develop your skills and expertise, and contribute to the success of our organization.Key ResponsibilitiesHands-on involvement in Manufacturing...

  • Mechanical Engineer

    4 weeks ago

    Richmond, Virginia, United States Insight Global Full time

    Job Title: Mechanical EngineerWe are seeking a highly skilled Mechanical Engineer to join our team as a Project Lead. As a key member of our engineering team, you will be responsible for leading and supervising staff members as they perform their tasks, establishing design standards, specifications, and criteria for projects, and coordinating with accounting...

  • Project Manager

    4 weeks ago

    Richmond, Virginia, United States Adecco Full time

    {"title": "Project Manager", "description": "Job SummaryAdecco Creative and Marketing has partnered with a renowned financial institution to hire a Project Manager.This is a 12-month contract with a competitive hourly rate of $28-$32.Overview:The Brand Governance, Social and Content team is responsible for protecting the brand and growing the business by...

Conversational AI Project Lead, Americas

4 months ago

Richmond, Virginia, United States Allianz Full time

Join Allianz Partners as the Conversational AI (CAI) Lead, Americas and play a key role in driving digital transformation You'll be at the forefront of implementing CAI strategic goals, managing the solution pipeline, and ensuring top-notch alignment with global standards. Enhance customer engagement, boost efficiency, and fuel growth by overseeing CAI resources and rollouts. Regularly report on opportunities, risks, and performance to drive continuous improvement.

Be part of the dynamic Global Operations Digital Transformation team and report to the Head of Conversational AI. This unit integrates cloud/AI solutions, manages learning curves, and ensures operational readiness. This role involves continuous communication with Global functions and local Business Units to enhance processes and support tool adoption, working within a global, cross Line of Business team using the same tools and systems.

This is a U.S. Remote-based position.

What you will do

  • Oversee and coordinate resource management within the region, providing skilled staffing as required for CAI projects, CAI solution operations, and testing efforts.
  • Report regularly on resource utilization and availability, performance status of CAI solution, pipeline opportunities and potentials risks & blockers for CAI solution rollouts.
  • Facilitate stakeholder approvals and ensure to keep CAI solution requirements updated for developing new CAI solutions.
  • Account for necessary reviews and approval meetings, facilitating both alignments with the end-to-end process improvement team on CAI solution requirements (changes) and approval meetings before Go-Live of a CAI solution.
  • Manage the roll-out of CAI solutions by accounting for project timeline keeping and facilitating project activities, orchestrating necessary data collection (e.g., for Natural Language Understanding (NLU) training), overseeing testing of CAI solution, and ensuring safe & compliant CAI solution deployment.
  • Identify potential delivery risks such as language capabilities and skill gaps, and devise strategies for mitigation.
  • Support regional Incident and Bug management, aligning with the CAI Service & Demand Manager as needed.

What you will bring

  • Bachelor's degree in business management or relevant field. Master's degree preferred

    OR willing to consider an equivalent combination of education, training, and relevant experience.
  • 5+ years of project management and/ or demand management, preferably in Conversational AI
  • Deep experience in automation delivery, lifecycle management and operations as well as platform and people management
  • Established track record in working with market leading CAI platforms preferred (e.g., Cognigy)
  • Good analytical skills and experience working with customer contact center.
  • Knowledge on Incidents, Problem, Service Level Agreements (SLAs)
  • Expertise in Conversational Artificial Intelligence, Natural Language Processing, Coding basics (e.g. JAVA, SQL) is a big plus
  • Very strong execution skills, ability to translate business requirements in technical solutions.
  • Ability to drive complex projects/requests, multi-task and prioritize with strong attention to details.
  • Knowledge on Testing tools, good understanding of testing requirements
  • High problem solution competencies, including analytical mindset and skills to analyze solutions and underlying business processes.
  • Collaborative team player, positive contributing to 'creating more value together'. Cultural sensitivity to fit into a multinational setup.
  • Cognigy certification is a plus but not required.
  • Strong presentation skills
  • Must be willing and able to travel both domestically and internationally

What we offer

Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.

We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.

48050 | Communication & Public Relations | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Join us. Let's care for tomorrow.