HR Service Center Representative

3 weeks ago

Syracuse, New York, United States tapwage Full time

Job Summary:


The HR Service Center Representative provides a wide variety of HR services within a complex environment, responding to or making referrals of customer inquiries or concerns received through the Ask HR portal, in person, via telephone, or email in a timely manner.

This position is also responsible for performing a variety of duties in support of the HR department:

  • Address in person customers, serving as first point of contact in the HR Service Center (employees, contract and other nonemployees, students, physicians, outside vendors) determine and handle need, or refer/elevate as appropriate.
  • Manage queries for Ask HR, respond or refer/elevate as appropriate
  • Make recommendations as to content for the Ask HR portal
  • Provides information and guidance specific to all bargaining units and affiliates for NYS and the SUNY Research Foundation
  • Utilizes policies, procedures, and internal resource materials to develop knowledge of all subjects handled by HR
  • Support student employment activities, and onboarding of medical residents
  • Perform employment verifications
  • Assist internal and external applicants by troubleshooting technical difficulties, resetting passwords, verifying applicant statuses and walkin applicants through the application process
  • Assist with the onboarding of new employees, including collecting and reviewing I9 documents and completion of the I9 form
  • Perform reverification of I9 documentation
  • Credential tracking, collection and reverification
  • Reconciliation of invoices
  • Accept inperson grievance forms from employees, ensuring proper time stamp and forwarding to appropriate ELR Representative
  • Oversee manager review of personnel files
  • Other duties as assigned

Minimum Qualifications:
Associates Degree and 2 years of related experience required. A Bachelors with no experience will also be considered. Ability to multi-task and work in a fast-paced environment. Strong communication, organizational and interpersonal skills, with great ability for knowledge retention and recall. Ability to maintain confidentiality and handle sensitive callers/situations.

Preferred Qualifications:

Work Days:
Monday-Friday, days

Message to Applicants:

Recruitment Office:
Human Resources

Executive Order:


Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation.

If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at or via email at

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