Operations Specialist, Billing and Remittance

5 days ago

Houston, Texas, United States Just Energy Full time
Job ID

Description

Job Title: Operations Specialist, Billing and Remittance

Location: Mississauga, ON, Canada

Who is Just Energy?

Just Energy is a retail energy and consumer company focused on essential needs, including electricity and natural gas, health, and well-being, such as water quality and filtration devices; and utility conservation, bringing energy efficient solutions and renewable energy options to consumers. Currently, operating in the United States and Canada, Just Energy serves residential and commercial customers. Just Energy is the parent company of Amigo Energy, Filter Group Inc., Hudson Energy, Interactive Energy Group, and Tara Energy. Learn more at:

Job Summary:

The role is responsible for billing and remittance functions within North American markets. The Operations Specialist will oversee operational systems, processes and infrastructure while looking for opportunities for improvement or revision. The position will help to manage day-to-day business of the department as well as assisting management on new initiatives, training and fostering an environment for success that delivers exceptional results. Cross functionally, the position works with Sales Operations, Finance, Treasury, Legal, Customer Service, Tax, and Operations teams to resolve inquiries and ensure funds are balanced and applied successfully. This role is highly visible across the company and will require a driven leader to work in a fast paced and dynamic environment.

Responsibilities:

  • Independently complete all assigned tasks in a timely and qualitative manner which can include, but not limited to, payment posting, cash reconciliation, payment investigations, resolution of customer service requests, and using reporting tools made available to create and/or update reporting.
  • Responsible for daily and weekly account reconciliations as well as financial month end reporting.
  • Complete audit tasks as requested by internal and external auditors.
  • Review metrics on a recurring basis to monitor and apply corrective measures to operate within targets set by Leadership.
  • Work with utilities and market participants to investigate and resolve missing payment files and ISD/IST transaction settlement imbalances.
  • Lead or participate in projects such as technology upgrades and business process improvement initiatives.
  • Identify opportunities within the team and across Operations to optimize, enhance or improve.
  • Coordinate with various teams to foster exchange of ideas and provide cross-team learning opportunities.
  • Good decision-making skills and response to high-pressure situations.

Requirements:

  • The ideal candidate would possess the ability to quickly learn new systems and processes, be a self-starter with good organizational and multi-tasking skills.
  • Must be detail oriented with a strong ability to identify a pattern in a problem, conduct research, co-ordinate with the appropriate back-end teams to solve operational problems and deliver solutions to customer inquiries.
  • Advanced soft skills with the ability to discuss complex and difficult issues to all levels in the organization.
  • Must be a team player and be willing to work flexible hours, if required.
  • Excellent time management and organizational skills to complete tasks and coordinate project activities.
  • Proven ability to thrive in a fast growing and fast paced environment while consistently delivering accuracy and meeting firm deadlines.
  • Strong communication skills and proven ability to develop and lead high performing teams.
  • High technical aptitude with ability to understand new tools and data.
  • Experience in any one of the following areas is preferred - Billing, Remittance, EDI Transaction processing, or Collections.

Years of Experience:

  • Minimum 3 years of experience in operations or equivalent field.
  • Minimum 2 years of experience of retail gas and/or electric industry experience is preferred.

Education:

  • Grade 12 diploma or GED is required.
  • Bachelor's Degree in Accounting, Finance or related field from an accredited college or university is preferred.

Technology Requirements:

  • Proficient in MS Office (Word, Visio, PowerPoint, etc.).
  • GBASS, Atlantic/Navigator and Fusion experience preferred.
  • Advanced knowledge of Microsoft Excel - pivot tables, VLOOKUP, macros, etc.

Read the full posting.

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