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Medical Support Assistant

4 months ago

Decatur, Illinois, United States Department Of Veterans Affairs Full time
Summary

THIS OPEN & CONTINUOUS ANNOUNCEMENT (OCA), which closes on 1/3/24. The initial cut-off date for referral of eligible applications will be on or about 11/10/23 with subsequent reviews every two weeks as additional vacancies occur or on an as-needed basis, until positions are filled. Please see the "What To Expect Next" area of the announcement which provides additional information.



Duties

Major duties include, but are not limited to:

  • Monitoring, scheduling and rescheduling patients for treatment,
  • Interviewing patients for appointments,
  • Interpreting and verifying provider orders as appropriate.
  • Obtaining medical information from patients, documenting this information accurately in the appropriate system and communication accurately and timely to the appropriate clinician, pharmacy representative or team as needed.
  • interacting with internal and external customers to achieve desired outcomes.
  • Verifying and updating demographics for every call received.
  • Prioritizing calls and making decisions based on caller needs.
  • Handing-off call to the RN for patients/callers that potentially have an emergent or urgent need..
  • Medication refills and refills tracking
  • Communicating non-symptom messages for patients with their Patient Aligned Care Teams, specialty care teams and Pharmacy representatives as well.
  • Sending secured messages using Telephone record Management Plus (TRM Plus) and Microsoft Outlook on behalf of the patient.
  • Maintains assigned ATLANTA VA CALL CENTER BINDER to ensure accessibility of needed reference materials.
  • Complete any additional duties or task that may be assigned by the supervisor to ensure efficient daily operations, during hours of low call volume, in order to assist other sections within the Medical Facility meet their goals.
Work Schedule: M-F, 7:30am-4:00pm or 8:00am-4:30pm

Telework: Telework may be available, at the discretion of Management, after completion of in person training and 90 days of demonstrated competence

Virtual: This is not a virtual position.

Functional Statement #: 000000

Relocation/Recruitment Incentives: Not authorized

Financial Disclosure Report: Not required