Ecommerce Operations Manager

Found in: beBee jobs US - 2 weeks ago

Maynard, Massachusetts, United States JDE Professional Belgium Full time

Company Description

JDE Peet's is the world's leading pure-play coffee and tea company, with local roots dating back to 1753, and is headquartered in the Netherlands. We unleash the possibilities of coffee and tea in more than 100 countries with a portfolio of over 50 brands, including L'OR, Peet's, Jacobs, Senseo, Tassimo, Douwe Egberts, OldTown, Super, Pickwick and Moccona.

We are people united by the power and possibility of tea and coffee. At JDE Peet's, we thrive on the freedom to pursue opportunities, provoking new ideas to make an impact at scale. Our ambition is simple – JDE Peet's: unleashing the possibilities of coffee and tea.

We bring action to our intentions, following through on what was agreed, always pushing things forward. We offer our people a range of learning and development programmes to support their personal growth. We've worked hard to build an open, collaborative environment where you can approach anyone and be heard.

At JDE Peet's, we believe it's amazing what can happen over a cup of coffee or tea. We also believe that a diverse and inclusive culture enables us to serve every coffee and tea lover in the best possible way. No matter who you are, where you come from, how you live your life, or how you enjoy your coffee or tea, you can fulfil your ambitions and contribute to our success.

When you grow, we grow, and coffee & tea grows.

Job Description

The Ecommerce Operations Manager will join the established Ecommerce team at JDE USA. This position will support the continuous operation and scalability of our DTC websites to ensure a seamless end-to-end experience for our customers. This position manages and optimizes our ecommerce platforms and integrations to ensure long term growth and profitability.

The Ecommerce Operations Manager will report to Director of Ecommerce Merchandising & Operations and collaborate with Ecommerce, Marketing, Finance, Fulfillment Operations, and Customer Experience teams as well as external partners.

Key Responsibilities:


• E-commerce Platform Management – Configuring system, user, business, and payment options for e-commerce platform. Staying current with evolving platform functions and latest industry best practices.


• Inventory and Supply Chain Coordination – Partner with business and supply chain teams to compare sales forecasts with incoming inventory to identify sales plan gaps and opportunities.


• E-commerce Order Flow Management – Monitor orders, middleware flow, cancellations, tax, etc. Collaborate with various cross functional teams to apply timely problem-solving techniques when needed to ensure we meet customer expectations.


• Product Data Management - Manage core product information and flow between various systems including Netsuite, Amazon, Shopify, Google Merchant Center, Retailer Partners, Facebook, Bazaarvoice, Store Locator, etc.


• Performance Analytics – Develop and share on-time fulfillment, in-stock, pre-shipment cancellation rate, chargeback/fraud, and similar reporting.


• Process Management and Documentation - Coordinate with warehouse, operations, ecommerce and customer experience teams to develop and implement key processes such as custom fulfilment, shipping options, packing lists, transferring inventory between warehouses as needed, shipping labels, etc. Document and maintain key ecommerce processes into Standard Operating Procedure documents.

Qualifications

Working in the world's largest pure-play coffee and tea company means big ambitions, and big ambition means big responsibility. Working at JDE Peet's is hands-on, giving you an opportunity to leave your mark.

We are a fast-paced company on a mission. Our focus demands high-energy people who think fast and act quickly. If you have the courage and confidence to venture into new cultures & territories, and you're brimming with an entrepreneurial spirit and a drive to succeed, you'll fit right in at JDE Peet's.

The Ecommerce Operations Manager position is perfect for an individual interested in working within a quickly growing and dynamic environment. The role requires agility and adaptability as we explore and adopt exciting new technologies in the ecommerce and retail space to create a best-in-class online experience.

You will be working with a group of skilled, subject-matter experts all highly motivated and focused on team success. For this role as an Ecommerce Operations Manager, we're looking for someone who has the following skills and experience:


• Experience working with ecommerce platforms, product and order data, middleware, ERPs and related ecommerce technology. Shopify, Celigo, Amazon's Seller Central, and Netsuite preferred.


• Proficiency with tools and analytics platforms such as, but not limited to, Microsoft Excel, Microsoft Outlook, Google Analytics 4, Tableau


• Ability to execute plans as given by supervisor and/or leadership, and work alongside an experienced & determined team. Adaptable, positive, curious. Passionate about troubleshooting and persistent about finding solutions.


• Comfortable proposing new ideas to drive efficiency, conversion, and enhance consumer experience


• 5-10 years of professional working experience, BA/BS in related field preferred

Additional Information

JDE Peet's is the world's leading pure-play coffee and tea company, with local roots dating back to 1753, and is headquartered in the Netherlands. We unleash the possibilities of coffee and tea in more than 100 countries with a portfolio of over 50 brands, including L'OR, Peet's, Jacobs, Senseo, Tassimo, Douwe Egberts, OldTown, Super, Pickwick and Moccona.

We are people united by the power and possibility of tea and coffee. At JDE Peet's, we thrive on the freedom to pursue opportunities, provoking new ideas to make an impact at scale. Our ambition is simple – JDE Peet's: unleashing the possibilities of coffee and tea.

We bring action to our intentions, following through on what was agreed, always pushing things forward. We offer our people a range of learning and development programs to support their personal growth. We've worked hard to build an open, collaborative environment where you can approach anyone and be heard.

At JDE Peet's, we believe it's amazing what can happen over a cup of coffee or tea. We also believe that a diverse and inclusive culture enables us to serve every coffee and tea lover in the best possible way. No matter who you are, where you come from, how you live your life, or how you enjoy your coffee or tea, you can fulfil your ambitions and contribute to our success.

When you grow, we grow, and coffee & tea grows.

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