Sr. Performance Improvement Specialist

4 weeks ago

Baltimore, Maryland, United States Johns Hopkins Medicine Full time

Johns Hopkins Sightline: Unleash Your Impact

The Johns Hopkins Sightline Business Modernization Project is more than just a job - it's a mission. We're tearing down walls to unleash the full potential of our people. Baltimore, ranked a top 2024 destination by the New York Times, is your backdrop as you join a dynamic and entrepreneurial team to reimagine the way Johns Hopkins works. We're not just simplifying processes and transforming technology - we're empowering people to focus on what matters most: research, teaching, patient care and community impact.

Does this sound like you?

  • Thrive in fast-paced environments with daily new challenges and opportunities.
  • Are passionate about simplifying complex systems to change people's lives.
  • Believe in transformation that empowers, not hinders, the front-line people.
  • Have experience in process improvement, technology implementation, or project management.
  • Enjoy analytical thinking and problem solving.
  • Communicate clearly with a team.
  • Possess a desire to grow and learn.

Joining Sightline means you'll:

  • Work with cutting-edge technology.
  • Join a collaborative team of experts in higher education and healthcare.
  • Build new skills with a team that encourages creativity, innovation, and personal growth.
  • Gain valuable experience and expertise in process improvement, technology implementation, and change management.
  • Enjoy a competitive salary and benefits package that includes health insurance, retirement savings plans, telework options, and generous paid time off.

Become an architect of change and help shape the future of Johns Hopkins University and Medicine alongside a passionate team in Baltimore's vibrant hub.

Sightline is seeking a skilled and experienced Senior Performance Improvement Specialist to join our team and play a key role in optimizing business processes as part of the Enterprise-wide Sightline Project. The Senior Performance Improvement Specialist will collaborate closely with cross-functional teams and subject matter experts to help design and optimize core institutional business processes (spanning human capital, procurement, finance, and operations) to drive operational efficiency, strategic goal alignment, and customer centricity. The senior specialist consistently applies improvement methodology coupled with change management strategies to projects in an effort to design new systems and processes well while re-engineering existing processes and systems to improve operations. The senior specialist will assist in creating a culture of continuous improvement by demonstrating a passion for change while managing multiple high-level projects.

Key Responsibilities

  • Partner with Core Process Leads, to support the analysis of existing business processes to identify inefficiencies, redundancies, and opportunities for improvement in preparation for ERP implementation.
  • Utilize process mapping techniques to visually document current and future state processes, including key workflows, decision points, and system interactions.
  • Work closely with stakeholders from various departments to gather requirements, assess needs, and define process improvement objectives.
  • Develop and implement strategies to streamline and optimize business processes within the ERP system, focusing on enhancing efficiency, reducing costs, and improving data accuracy.
  • Utilize data analysis and performance metrics to measure the effectiveness of process optimization efforts and identify further opportunities for improvement.
  • Collaborate on change management efforts to ensure successful transition to new processes and systems.
  • Develop and maintain documentation of optimized processes, including standard operating procedures (SOPs), process maps, key performance indicators (KPI) and user guides to drive operational excellence.

Special Knowledge, Skills, & Abilities

  • Advanced knowledge of project management, standard process improvement methodologies, planning and administrative theory.
  • Demonstrate advanced knowledge in the use of a diverse set of methods for developing processes and changes that lead to improvement, data analysis, and simulation modeling.
  • Apply specialized skill set for accelerated change and waste reduction to accomplish entity goals around opportunities for improvement.
  • Demonstrate advanced knowledge of process improvement tools and their applicability in a healthcare setting.
  • Demonstrate strong communication, analytical and decision-making skills on a consistent basis in order to effectively lead teams and drive projects to completion.
  • Demonstrate ownership of assigned, complex projects and the expertise to provide guidance to others as a subject matter expert.
  • Analytical ability to identify and illustrate relationships among complex activities.
  • Advanced in spreadsheet, database, presentation and word processing software.
  • Ability to generate change through influence rather than authority using a proven framework to direct and accelerate organizational transformation.
  • Provide workgroups, committees and taskforces with exceptional facilitation, educational and communication skills, both written and verbal.
  • Use effective chartering techniques to appropriately and efficiently scope projects and link them to the organization's overall strategic plan and key work processes.
  • Work independently and intentionally to complete projects according to agreed upon project timelines, achieving milestones and deliverables as per the plan.
  • Use proven methods to work more effectively with colleagues, to organize and lead improvement teams, handle difficult conversations, coupled with strong consultative skills.
  • Motivate, influence and engage JHHS leaders, staff and physicians to adopt and execute process improvements.

Education

Bachelor's degree in Business, Health Administration or other relevant fields is required. Master's degree in Business, Health Administration or other relevant field is preferred.

Required Licensure, Certification, Etc.

Completion/Certification of Project Management Professional (PMAP), Six Sigma, Lean, or something similar training as designated by department in 1 year of hire and/or promotion into position.

Work Experience

Minimum five (5) years of experience working in an operational environment in healthcare that must include Two (2) years of experience in supporting organizational change, Project Management, Change Management, Performance/Process Improvement. Consultant experience desired.

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