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Medical Support Assistant
3 months ago
The Medical Support Assistant (Advanced) works collaboratively in an interdisciplinary coordinated care delivery model and performs receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for one or more outpatient clinics.
The Medical Support Assistant (Advanced) is responsible for:
assisting with clinic access contingency plans by adjusting appointment times, location, or dates and shifting patients to other healthcare providers as conflict with staffing and/or coverage occurs;
screening/receiving phone calls in a courteous manner, determines nature of requests and provides information desired using privacy rules and established clinic processes;
independently managing position responsibilities with little supervision and setting priorities and deadlines, adjusting the flow to meet team and patient needs;
participating in the daily teamlet huddles and weekly team meetings where patient care planning and management occur;
daily review of active/pending consults, EWL, VCL, Recall Reminder list and Audio care communications for accuracy and disposition;
coordinating administrative services for veterans, family members, caregivers, and public with administrative and clinical staff to ensure continuity of care;
ensuring all necessary information is integrated into Computerized Patient Record System (CPRS) by sending records received to scanning;
developing and maintaining effective working relationships with clinical and administrative staff in determining priorities of activities in support of direct patient care;
interpreting and applying a complex body of pertinent laws, regulations, directives, and policies relating to the administration of VA Healthcare Benefits.
Review changes to VHA directives, regulations, and local policies to maintain constant coordination ensuring compliance and standardization associated with Advanced Clinic Access principles.
Required to conduct special audits, studies, or surveys to use in development of procedures, and to assist employees in collecting complete and appropriate data for reporting processes and for generating revenue;distributing and balancing the workload among employees in accordance with established workflow or job specialization, assuring timely completion. Generates patient workload reports for validation and monitors activity in clinical areas to assure consistent and accurate reporting;
assuming the role of Program Support Assistant (Care Facilitator) or Medical Support Assistant (MSA) during special projects or heavy workload, for leave, vacancies, or when the Program Support Assistants (Care Facilitators) are detailed to fill-in other areas;
completing personnel reports, rosters, and maintaining supplies. Organizes and implements quality assurance monitors; prepares a variety of administrative reports and documents for supervisor and Health Administration Service;
conducting patient/employee surveys, interviews, observing workflow;
guiding patients through hospital system;
inputting medication refills for provider approval, documenting complaints, and providing follow-up and suggests resolutions to supervisor;
interpreting and communicating requirements of VHA Scheduling Directives. Schedules appointments and uses the EWL and VCL accurately in a timely manner. This may require a high level of coordination to minimize patient trips to the medical center or clinic when possible;
additional duties or tasks as assigned by supervisor to ensure efficient daily operations
Work Schedule
: 7:45 a.m. - 4:30 p.m., Monday - Friday
Pay:
Competitive salary and regular salary increases.
Paid Time Off:
37-50 days of annual paid time offer per year days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year). Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience.
Parental Leave:
After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy:
After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.
.
Retirement:
Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance:
Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework
:
Not Available
Virtual:
This is not a virtual position.
Functional Statement #
: 000000
Permanent Change of Station (PCS):
Not Authorized
This is a bargaining unit position.
