Mgr, Navigation and Care Coordination, Federal
2 weeks ago
- Manages, leads and directs navigation and care coordination services ensuring contract, company policy and practice compliance for teams supporting federal and/or military related contracts.
- Ensures teams maintain current knowledge, research availability of resources, services and links participants to appropriate services.
- Manage team members` performance through qualitative and quantitative performance following company processes and policy.
- Creates a team environment conducive for meeting productivity targets and instrumental in achieving and sustaining high retention rates.
- Ensures successful delivery of high quality, customer-focused, cost effective and efficient services.
- Models and demonstrates a highly coordinated and collaborative management style producing a highly effective, productive team.
- Ensures effective workflows involving information and referral, case management, care coordination, utilization management, and quality improvement.
- Responsible for reviewing, analyzing, and producing reports within company and contract timelines meeting reporting expectations.
- Effectively performs in a highly collaborative, matrixed multi-disciplinary team environment.
- All other duties as assigned.
Other Job Requirements
Responsibilities
Bachelor's degree required in Human Services, Behavioral Health or related field.A combination of education and work experience may be considered.
5+ years post bachelor's degree experience in social services, call center, customer service or related area.
2+ years supervisory experience in related areas.
Ability to effectively coach, mentor and develop team members.
Ability to function independently leading a team, analyzing and troubleshooting challenges delivering high quality services.
Demonstrated track record of managing change with proven results in a dynamic environment.
Effective verbal and written communication skills. Ability to work collaboratively and within a matrixed organization.
When required, obtain and maintain required level of a government clearance.
General Job Information
Title
Mgr, Navigation and Care Coordination, FederalGrade
25Work Experience - Required
Social Services, SupervisoryWork Experience - Preferred
Education - Required
A Combination of Education and Work Experience May Be Considered., Bachelor's - Human ServicesEducation - Preferred
Master'sLicense and Certifications - Required
License and Certifications - Preferred
Salary Range
Salary Minimum:
$64,285Salary Maximum:
$102,855This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law.
This position may be eligible for short-term incentives as well as a comprehensive benefits package. Magellan offers a broad range of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.
Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.
Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.
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