IT Support-

3 days ago

Indianapolis, Indiana, United States General Hotels Corporation Full time

Founded in 1962, General Hotels Corporation has grown into one of the largest hotel management and development companies in the Midwest. GHC operates under a broad range of franchises and management agreements including full service, select service, extended stay, and revenue management only services. In addition to hotel management services, the GHC Family of Companies includes GHC Development and Hospitality Project Services, the development and construction divisions of General Hotels Corporation.

The company's vision and core values of caring, commitment, excellence, integrity, respect, and growing serve as our guiding principles in all operations and interactions with guests, associates, investors, and partners. GHC continues to grow and expand its portfolio of projects with 3 hotels currently under construction in Florida and numerous additional markets in exploration.

GHC is seeking to fill the role of IT Support Engineer. Our IT Support Engineer is to be knowledgeable as a Tier II/III support engineer with hospitality experience to manage and support new projects as well as implementing and maintaining all brand IT standards. The position is also responsible for providing exceptional customer service and support for internal and external customer facing systems: guest room lock systems, TV systems, computers, networks, wiring, security cameras, and property management systems. This position reports to our Director of Information Technology,

Essential duties and responsibilities will include:

  1. Providing support for internal and external customer facing systems: guest room lock system, tv system, computers, networks, wiring, security cameras, and property management systems, etc
  2. Coordinating with internal users, vendor, client to improve performance and functionality
  3. Establishing root cause assessments for systems and resolve issues
  4. Work with outside vendors to escalate and prioritize fixes
  5. Document and improve support processes
  6. Work with internal teams to identify improvement areas and promote knowledge sharing
  7. Meet all SLA requirements and help develop and improve
  8. Project manage outside vendors to company / brand standards
  9. Travel to hotel properties (new/existing) and stay overnight. Travel percentage ranges but could be up to 70%
  10. Answer off hour support calls (weekends / nights) when necessary


The ideal candidate will have the following qualifications

  1. Prefer hotel industry experience or working knowledge
  2. Strong written, oral and interpersonal communication skills
  3. Highly self-motivated, self-directed and attentive to detail
  4. Ability to adjust schedule based on business needs
  5. Ability to analyze, diagnose, replicate, troubleshoot, and resolve standard to highly complex technical issues
  6. Ability to plan, organize, and efficiently manage multiple projects
  7. Ability to effectively prioritize and execute tasks in a high-pressure environment
  8. Exceptional communication skills
  9. Prefer experience with troubleshooting, researching, and fixing the following systems:
    1. Windows 10, 11
    2. Office 365 (Sharepoint, Teams, Office)
    3. Security compliance
    4. Networks
    5. Wiring
    6. Telephone systems
    7. Guest Room Key Card Systems
    8. Hospitality TV's
    9. Security Cameras
    10. PCI compliance
Benefits
  • Medical, Dental and Vision Insurance Options
  • Company Paid Life Insurance
  • Company Paid Telemedicine
  • Supplemental Life Insurance
  • 401K
  • Hotel Room Discounts
  • Company Paid Employee Assistance Program
  • Perks through Benefit Hub
  • Generous Time Off Package

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