Workplace Support Consultant, Federal
2 months ago
- Provides virtual consultation services to managers and HR partners on a range of behavioral health and workplace related topics or concerns.
- Provides coordination and case management for all formal referrals including but not limited to DOT/SAP, Drug Free Workplace, and performance management issues.
- Provides consultation and coordination of onsite activities such as crisis intervention services, trainings, seminars, webinars, health fair and wellness activities.
- Provides education to callers regarding EAP benefits, including vendor resources, and website features.
- Real time documentation to meet qualitative and quantitative performance expectations.
- Adheres to all performance standards, meetings, trainings, standard operation procedures and company policies.
- Responsible for maintaining call standards necessary to provide intake, consultation and follow-up.
- Mentors team members and participates in activities to help build a high-performing team.
- Provides Workplace Support queue coverage, live person chat coverage and back up support to triage counselors as needed.
- All other duties as assigned.
Other Job Requirements
Responsibilities
Master's degree in a behavioral health related fieldLicensure required meeting State, Commonwealth or customer-specific requirements.
5+ years post-degree experience in clinical counseling of which 2 years must include substance abuse assessment and counseling.
Strong organization, time management and communication skills.
Strong customer service skills.
Excellent training and listening skills.
Ability to be flexible in job duties and schedule to aid in deliverables in quality customer service and building a high-performance team.
Ability to interact effectively at all levels both within the company and with external customers.
Adjusts well to new situations and changing priorities.
Comfortable with ambiguity and stress while handling a variety of assignments.
Maintains a positive, achievement-oriented attitude and consistent in accomplishing expected objectives.
General Job Information
Title
Workplace Support Consultant, Federal - REMOTE, M-F Core Hours 6:00am -7:00pm CSTGrade
26Work Experience - Required
ClinicalWork Experience - Preferred
Employee Assistance Program (EAP)Education - Required
Master's - Behavioral HealthEducation - Preferred
License and Certifications - Required
Current licensure required for this position that meets State, Commonwealth or customer-specific requirements - Care MgmtLicense and Certifications - Preferred
CEAP - Certified Employee Assistance Professional - Care Mgmt, CISM - Critical Incident Stress Management - Enterprise, SAP - Substance Abuse Professional - Care MgmtSalary Range
Salary Minimum:
$70,715Salary Maximum:
$113,145This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law.
This position may be eligible for short-term incentives as well as a comprehensive benefits package. Magellan offers a broad range of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.
Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.
Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.
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