![Doubletree Phoenix Mesa](https://media.trabajo.org/img/noimg.jpg)
Front Desk Guest Services Agent
1 month ago
Job Summary
Looking for an outgoing, enthusiastic and motivated team member to join the best team in Mesa The Guest Services Agent is responsible for the guest's experience at the beginning and end of their stay by performing hotel front desk duties and interaction with guests and the general public by phone and in person. This position does require evening and weekend shifts.
Essential Duties and Responsibilities
Provides professional and courteous guest service at all times
Greets arriving guestsAnswers telephone calls courteously and efficiently
Responds to inquiries regarding hotel services, guest registration, local shopping, dining, entertainment, and travel directions
Generates, confirms, cancels, and changes guest reservations
Keeps records of room availability and guest's accounts
Assists arriving and departing guests with luggage
Computes bills, receives payments, and makes change for guests
Makes restaurant, transportation, or entertainment reservations for guests
Promotes any current hotel and franchise marketing programs
Additional DutiesAssumes manager duties in absence of General Manager
Transmits and receives messages through telephone, facsimile, and switchboard
Maintains wake-up call service
Posts ancillary charges to guest folios (food, room, telephone)
Maintains clean and neat work and storage space
Assists with appropriate storage of guest property
Attends monthly department meeting
Completes projects as determined by Rooms Operations Manager
Participates in ongoing education and training of Franchise and Hotel Management Company
Essential Behavior Requirements Customer Service:Displays a professional sense of urgency whencommunicating and interacting with customers, coworkers, and the public in a way that exceeds the customer's wants and needs. Identifies opportunities to improve and deliver additional value to customer's experience by presenting creative solutions and innovative ideas.
Communication: Actively listens to customers, coworkers, and the public (viewing the situation from the customer's perspective) and works together to solve the problem through effective communication.
Problem Solving: Ability to recognize and define problems; analyze relevant information; encourage alternative solutions and plans to resolve situations; seeks additional assistance when needed.
Quality: Work "product or service" is free of errors and exceeds customer expectations. Education or Experience- High school diploma or GED equivalent; no prior experience is required.
Language Skills- Must have developed language skills to the point to be able to: read and comprehend instructions, safety rules, and memos. Speak clearly, distinctly, and with confidence using appropriate pauses, emphasis, correct English, and punctuation.
Mathematical Skills- Requires mathematical development sufficient to be able to: add, subtract, multiply, and divide all units of measure.
Reasoning Ability- Must have developed reasoning skills to be able to: apply common sense and understanding to carry out instructions in written, oral, or diagram form. Ability to professionally deal with problems in standardized situations.
Physical Requirements
Ability to pass physical exam, drug test, and background checkRequires walking and standing to a significant degree, reaching, handling, lifting, talking, hearing and seeing
Lifting up to 50 lbs. maximum with frequent lifting and/or carrying or transporting of objects weighing up to 25 lbs.
Primarily inside environmental conditions
Source: Hospitality Online
-
Front Desk Guest Services Agent
4 weeks ago
Mesa, Arizona, United States Doubletree Phoenix Mesa Full timeJob SummaryLooking for an outgoing, enthusiastic and motivated team member to join the best team in Mesa The Guest Services Agent is responsible for the guest's experience at the beginning and end of their stay by performing hotel front desk duties and interaction with guests and the general public by phone and in person. This position does require evening...
-
Front Desk Guest Services Agent
1 month ago
Mesa, Arizona, United States Doubletree Phoenix Mesa Full timeJob SummaryLooking for an outgoing, enthusiastic and motivated team member to join the best team in Mesa The Guest Services Agent is responsible for the guest's experience at the beginning and end of their stay by performing hotel front desk duties and interaction with guests and the general public by phone and in person. This position does require evening...
-
Front Desk Clerk
1 week ago
Mesa, Arizona, United States Equity LifeStyle Properties Full timeWith a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful careerELS is hiring for the position of Front Desk Clerk in Mesa, Arizona. What you'll do: Our Front Desk Clerks provide exceptional customer service to facilitate excellent and memorable guest and resident experiences.Your job...
-
Front Desk Receptionist
1 week ago
Mesa, Arizona, United States Maxwell & Morgan, P.C Full timeWhat We Are Looking ForWe are looking to add someone immediately to our growing team We are a busy law firm that is located in the East Valley in Mesa, AZ. The right person will be passionate about helping and serving others by providing a first-class experience to all those who interact with our front desk. This person will have an eye for detail and always...
-
Mesa, Arizona, United States Arizona Hair Co Full timeArizona Hair Co is actively hiring upbeat Front Desk Professionals at a few locations. We are family owned and locally operated, and have been a staple in the valley since 1978This is for our Gilbert & Brown location.Hours Needed:Sundays 10am - 5pmMondays 9am - 3pmTuesdays 2pm - 8pmThursdays 3pm - 8pmFridays 9am - 4pmCompensation W2 Employee structure No...
-
Front Office Coordinator
1 week ago
Mesa, Arizona, United States Western Vascular Institute Full timeResponsibilities Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets) Greet patients to ensure timely and accurate customer service Patient registration Answering telephones Fax filling Electronic chart preparation + scheduling Collection of copays Ensure company's policies and security...
-
Night Audit
1 month ago
Mesa, Arizona, United States Doubletree Phoenix Mesa Full timeTotal 16 hours per week with opportunity for moreThe Night Auditor is responsible for the guest's experience at the beginning and end of their stay by performing check-in/out and interaction with guests and the general public by phone and in person. The Night Audit position is responsible for balancing the revenues, expenses, adjustments in rooms and food &...
-
Front Office Representative
1 week ago
Mesa, Arizona, United States Southwest Behavioral Health Services Full timeSouthwest Behavioral & Health Services is a large and growing, non-profit community-based provider of behavioral health services with locations throughout the Phoenix metropolitan area, rural Maricopa County, Gila, Pinal, Mohave, Coconino, and Yavapai Counties. We are a well-established voice in the community with more than 115 sites, over one thousand...
-
Outdoor Crew Member- Water Activities
1 week ago
Mesa, Arizona, United States Saguaro Lake Guest Ranch Full timeJob DescriptionJob DescriptionOutdoor Crew MemberJob DescriptionYou will be working with guests to provide an excellent river experience. Being responsible for setting up, cleaning, and putting away equipment (kayaks, paddle boards, tubes, paddles, pfds, etc.) as well as keeping up on general maintenance on all equipment. You'll also be responsible to give...
-
Agent Commissary
3 days ago
Mesa, Arizona, United States Worldwide Flight Services, Inc. Full timeAbout WFSJoin our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger,...
-
Physician university health services medical
1 week ago
Mesa, Arizona, United States Banner Health Full timePrimary Care Physician- Join Established Practice in Growing Phoenix Suburb Excellent opportunity exists for a BE/BC Internal Medicine Physician to join Banner Health Centers & Clinics in rapidly growing East Mesa, AZ. This is a physician-led group surrounded by excellent support, financial stability, and a focus on patient and provider wellness. A...
-
Front Desk Representative Pediatric Gastro
3 weeks ago
Mesa, Arizona, United States Banner Health Full timePrimary City/State:Mesa, ArizonaDepartment Name:CCMC Pediatric GastroWork Shift:DayJob Category:Revenue CycleBanner Health believes leadership matters, and we look for people who share our vision making health care easier, so life can be better. Our leaders are at the front of the health care transformation, planning the future of Banner Health.Banner Health...
-
Front Desk Representative TOCA Scottsdale
4 weeks ago
Mesa, Arizona, United States Banner Health Full timePrimary City/State:Scottsdale, ArizonaDepartment Name: Support Services-ClinicWork Shift: DayJob Category:Revenue CycleGreat careers are built at Banner Health. We understand that talented health care professionals appreciate having options. We are proud to offer our team members many career and lifestyle choices throughout our network of facilities. Apply...
-
Front Desk Representative TOCA Scottsdale
1 month ago
Mesa, Arizona, United States Banner Health Full timePrimary City/State:Scottsdale, ArizonaDepartment Name: Support Services-ClinicWork Shift: DayJob Category:Revenue CycleGreat careers are built at Banner Health. We understand that talented health care professionals appreciate having options. We are proud to offer our team members many career and lifestyle choices throughout our network of facilities. Apply...
-
Front Desk Representative TOCA Scottsdale
1 week ago
Mesa, Arizona, United States Banner Health Full timePrimary City/State:Scottsdale, ArizonaDepartment Name: Support Services-ClinicWork Shift: DayJob Category:Revenue CycleGreat careers are built at Banner Health. We understand that talented health care professionals appreciate having options. We are proud to offer our team members many career and lifestyle choices throughout our network of facilities. Apply...
-
Manager of Guest Experience
1 month ago
Mesa, Arizona, United States teamworkonline Full timeJOB TITLE: Manager of Guest Experience & Event Operations, Spring Training Operations DEPARTMENT: Mesa Spring Training OperationsORGANZIATION: Chicago CubsREPORTS TO: GM, Spring Training OperationsFLSA STATUS: ExemptBEING PART OF THE TEAMOur business is a team sport that began on a field with baseballs and bats and has evolved into one of the most...
-
Front Desk Coordinator
1 week ago
Mesa, Arizona, United States Platinum Dermatology Partners LLC Full timeJob DetailsJob LocationMesa, AZ (English Dermatology) - Mesa, AZPosition TypeFull TimeDescriptionGeneral Duties & ResponsibilitiesFulfill responsibilities as assigned by management.Extend friendly and welcoming greetings.Ensure paper work and EMR systems are current and correctly filled out.Enter medical histories and prescriptions into EMR.Educate patients...
-
Insurance Agent
4 weeks ago
Mesa, Arizona, United States Comparion Insurance Agency Full timePay PhilosophyThe typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as...
-
Insurance Agent
1 month ago
Mesa, Arizona, United States Comparion Insurance Agency Full timePay PhilosophyThe typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as...
-
str mgmt/front end dept leader
4 weeks ago
Mesa, Arizona, United States Fry's Food Stores Full timeCreate an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve the Front-end performance goals and best practices. Drive the department in reaching sales and profit goals established for the department, and monitor all established quality assurance...